Recent Reviews from AutoNation Ford Scottsdale

Bought a 2015 Mustang on 11/25/2020 and I starting seeing the check-engine light not even 3 months after (less than 3000 miles driven). Eventually the check-engine light decided to stick on the dashboard so brought it back to them in June, they told me the fuel tank was damaged and needed replacement, a 2500$ repair. Keep in mind the car was driven for less than 6 months and less than 6000 miles. I sent emails asking why I should pay for a repair when the car should have been thoroughly checked before being sold to me but no answer so I went to the dealership where the Service Director MARK TERRAZAS told me the best he could do was to do the repair for just the price of the part which I agreed to and we shook hands on this. Never heard back after that day so I called numerous times, went back there asking for updates but were unable to provide an ETA, continued calling, left messages but nothing. This was in June and we're now in December and I've never heard back, they don't want to commit to what they said and fix my car, what a surprise. This place only cares about selling you a car and you're on your own after if anything happens. I've started going to Chapman Ford where they got the part in 3 weeks, I'd rather pay the full price but deal with an honest dealership and when my wife had to buy her new car last month we went across the road at Toyota Right. Do yourself a favor and STAY AWAY from Ford AutoNation Scottsdale

Had a wonderful experience with Rene. He answered all our questions and went out of his way to make our experience the best. Highly recommend.

I just bought a 2021 Ford Bronco Sport from Elia, tge customer service was exceptional, I am very happy with the car. I will definitely come back and refer friends.

Truck was serviced in a timely manner. Kendra was attentive and helpful for check in and pickup of the vehicle. I would definitely recommend AutoNation Ford.

I couldn't be happier with the truck I ordered from Demetrie at AutoNation Ford. The process was easy from start to finish; it even featured a series of tracking updates throughout the process. I received the best pricing that I could find in the valley, and the entire deal was handled with professionalism. Demetrie went so far as to search for applicable incentives, rebates and savings without my suggestion. Demetrie knows his trucks and was greatly helpful configuring mine. Give him a call. I am confident your experience will be as exceptional as mine.

My experience was good. The reason I put 4 stars instead of 5 was even though I was paying cash on a used car which there is no negotiations on the price for used cars I was still at the dealership for almost 4 hours.

My representative was beyond great; she deserves a raise :) Great customer service .. Eric Wright

Wyatt was wonderful! My overall experience with AutoNation Ford went quite smoothly as well! I would recommend them to others & definitely recommend Wyatt! He was such an easy pleasure to work with! 😊

Vehicle was brought in on 11/19/2021 for an oil change. We have greasy had prints all over the outside of vehicle and also black oil prints on the inside of our beige interior. We do plan to bring it back in for you to clean but with the holiday and company that has not happened yet. You might mention to your mechanics that they need to use rags to clean hands before opening and closing hoods, doors and looking in the interior of vehicles. Joe and Maryann LIsenby

Absolutely the worst Service department I’ve ever experienced. Dropped my truck off for work on Wednesday and they assured me the truck would be done and ready for me to leave town for work on Sunday. Fast forward 3 weeks later. I can’t not get ahold of any of their service technicians, manager refuses to return calls, and when I was able to get ahold of the parts department I would just be placed on hold for 30 minutes before they ended up hanging up

I've purchased about 30 vehicles over my lifetime, and this was the most open, honest and straightforward car--buying experience ever! James Acridge was my sales rep, and I'd highly recommend him and this dealership to anyone. Outstanding!

Mark Terrazas customer service was exceptional. After I dropped off my 2010 mustang, he kept me informed and thoroughly explained the type of work my car needed. Mark was courteous, knowledgeable regarding the repairs needed to be done and professional.

My experience was outstanding. They performed the recall action quickly.

Sold my truck fit afair price. Treated well.

Prompt, thorough and complete warranty work.

Jonathan and the mechanic who worked on our 2014 Ford Escape were a wonderful help in repairing and keeping costs low when we brought it in for MAJOR desert rat infestation! Can't thank them enough for all their help!

From start to finish my experience with buying my van was great. In particular my sales guy was the best I've ever dealt with. I say "dealt with" because in my 40 years of buying more than 20 trucks, vans, and cars it's hardly ever a good experience. Steve C. in commercial sales had the best price and was easy to reach during the order process. He explained all the options thoroughly when I built my order. And then when I took delivery he showed me how to use the dash, program my door combo, and set up the Ford pass. That allows me to remote start my AWESOME 2021 high roof AWD Transit cargo van with my phone. When I need another Ford again I'll not waste hours talking to other dealerships. AutoNation in Scottsdale will be my only call.

Poor Service; incorrect diagnosis; over priced. In addition, over charging us $1000 for fixing our Ford F-350 starter, they messed up our dashboard light which was working prior to dropping the vehicle at the dealership so that they could fix the starter, and now are not taking the responsibility to fix what they broke and want us to pay another $1000 to fix the dashboard light.

Poor Service; incorrect diagnosis; over priced. In addition, over charging us $1000 for fixing our Ford F-350 starter, they messed up our dashboard light which was working prior to dropping the vehicle at the dealership so that they could fix the starter, and now are not taking the responsibility to fix what they broke and want us to pay another $1000 to fix the dashboard light.

Very good customer service. They have addressed all my questions with patience and returned the vehicle after service on time.

Absolutely delightful experience all the way....from start to finish. Clint was the best!

AutoNation Ford Scottsdale took care of all my vehicle needs and made the process easy & convenient. Clint was great and always communicated clearly.

Although Steven was very nice as a salesman w no pressure the finance dept has a real hard time accepting the word "no" i almost had 2nd thoughts about my car when there's SO much competition so word to the wise no means exactly that...NO to the extended warranty!!!

Tim and Clint and all the folks at Service Dept made everything easy and smooth for me. I just moved to Scottsdale and they all welcomed me. I couldn’t be happier with my new dealership. Thanks so much!

Nick Bryan was an excellent sales representative. Completed the whole car buying process within two hours.

My phone was dying and I was trying to pick up my car after I got out of work at 5:40 PM. (I know that is my problem not their's.) My work place is 7 minutes away, driving. So it shouldn't have been a problem getting thier however, their were no urber drivers willing to pick me up because it wasn't worth it for them, too short of a ride. I asked my sales person to please asked his manager Timothy to make an exception because I'm only 7 minutes away and my phone is dying. He said no and I asked to speak to him. He kept me on hold for a long time and then the call "dropped." I didn't bother calling back because my phone was dying. I finally got a ride and when I got there. Six guys were literally doing nothing not even on there computers. Just standing around BSing. Timothy could have sent someone. Anyway, getting there the guy how helped me seem annoyed and then when I got in my car I saw that my seat wasn't put back into its place, and the cover to the electrial compartment was not put back. So on top of no level of customer service they were sloppy. Timothy called me the next day. Completely a useless conversation. Needless to say I would never recommend this dealership. I rather dive across town than to deal with these guys.

Buying my new 2018 F 250 was an easy process thanks to Steven Witters. Really the entire team made it easy for us. Chris Mitchell in finance did was a pleasure to work with. He is very professional. Sales Manger Bob really didn't bug me like just about ever dealership Sales Manager usually does. It was a great experience. I would buy from this group again. I got a very fair price on my trade in. Steven really worked for me. I didn't feel like he was pressuring me to buy anything. Class act! Auto Nation Ford Scottsdale has a really good employee.

I took my Ford Mustang here for a over heating problem and they assisted me right away, despite not having service availability, the service manger took me right in and took care of me. Within the next day my car was ready to hit the road again. Great customer service.

My phone was dying and I was trying to pick up my car after I got out of work at 5:40 PM. (I know that is my problem not their's.) My work place is 7 minutes away, driving. So it shouldn't have been a problem getting thier however, their were no urber drivers willing to pick me up because it wasn't worth it for them, too short of a ride. I asked my sales person to please asked his manager Timothy to make an exception because I'm only 7 minutes away and my phone is dying. He said no and I asked to speak to him. He kept me on hold for a long time and then the call "dropped." I didn't bother calling back because my phone was dying. I finally got a ride and when I got there. Six guys were literally doing nothing not even on there computers. Just standing around BSing. Timothy could have sent someone. Anyway, getting there the guy how helped me seem annoyed and then when I got in my car I saw that my seat wasn't put back into its place, and the cover to the electrial compartment was not put back. So on top of no level of customer service they were sloppy. Timothy called me the next day. Completely a useless conversation. Needless to say I would never recommend this dealership. I rather dive across town than to deal with these guys.

I was given a 3-4 hour time frame and they completed the work much faster. I had to take the day off so glad I was able to get a lot more done!

Check in was easy and they got the car finished much sooner than I thought. They also picked me up so I could pick up the car. Good job Kevin Morgan! - Lee

Kevin and his team continues to provide excellent customer service to me!

I had a recall on my car and had an appointment scheduled. The day prior to that appointment I attempted to reach them to see if I could drop off my car the evening before or two hours earlier as that's the only time I could get ride home since they no longer give you a loaner vehicle or provide you with a ride home. I made no less than 20 phone calls starting in the morning over the course of the day and every time I could not reach a person. I left two voice mail messages with no call back ever. I even sent two emails directly to the person that had sent the reminder appointment. I reached out on Facebook via message and I reached out via chat on their website and was advised they could not help me either and that I needed to call them. I did call them many many times with no response and I told them that but they just reiterated I needed a call. Based on that I would not take my car there for any service. When I did take my car in the next day I will say that the service advisor Kevin Morgan was very helpful and seemed to be aware of the phone issues when I mentioned it My car was completed timely and Kevin personally called to advise me of that so that part would be five stars. A rating of 0 or 1 would be given for the fact you can never reach anyone and they don't return messages or calls. Even pushing zero just put you back in an automated Loop.

I just purchased a 2021 F150 from this guys and let me tell you about how it all went down. First of all service was on point 5 stars, the sales rep Troy was great, as soon as he saw us he went and offer his help, he asked if I wanted to test drive a vehicle and I told him yes and he went and grab the keys and as soon as I got on the truck I knew it wast for me due to the seats were a little high and my head was touching the roof (they were manual seats on the XL) then I told him if I could test drive the one next to it the XLT and he didn't even hesitate and went and grab the keys, great guy. Also Karen (from financial) was great and went the extra mile and not just tried but got me a better interest rate. She was great as well. Then José was great to, he came in and helped Karen count my cash down payment and also assisted and made sure our customer serivice was good. Overall me and my family are happy and really appreciated this folks help. So I will totally recommend going there for your future car, Troy, Karen and Jose were great! 👍🏼👍🏼👍🏼

Set up a service appointment for 8:30 am October 22, when I got there the service advisor told me they won't be able to see my car till late afternoon. Used a pto day and drove 45 min, to just turn around and leave because I had to pick up my son from school at 3pm. No previous calls, text or email from service advisor mentioning delay. Wasnt going to post but they emailed me asking for a review.

Set up a service appointment for 8:30 am October 22, when I got there the service advisor told me they won't be able to see my car till late afternoon. Used a pto day and drove 45 min, to just turn around and leave because I had to pick up my son from school at 3pm. No previous calls, text or email from service advisor mentioning delay. Wasnt going to post but they emailed me asking for a review

AutoNation Ford Scottsdale made my new vehicle purchase very simple. I saw the vehicle online and I was able to hold it until I went in to see it the following day. They held the vehicle and did not sell it. I made an appointment to come in and see the vehicle. The sales person was Rene and he was very nice. When I came in to see the vehicle it was not clean (lots of dust). that was not a good sign to me as I keep my vehicle spotless. I was able to test drive it as it was and I was very impressed. the vehicle I tested a new 2021 Ford Mustang eco-boost. I loved the vehicle as it had plenty of power (310 HP) and yet still gets over 20 miles per gallon. In comparison to the vehicle that I was trading I was very impressed with the power. I traded in a 2015 Toyota 4Runner Limited. I was happy for the suggested high resale value on KBB, however I was not impressed with the trade in offered by the dealer. It was an excellent condition with low mileage, and yet I was offered a good condition trade in offer. They ended up listing the vehicle over $7000 profit. A suggestion I would give to the dealer is to have the salesperson show the new owner all the features the vehicle has. I had to watch YouTube videos to learn about all the different features of the vehicles they sell i.e. trunk release etc. Overall the people were very nice and it was a great dealership. The purchase process was fairly easy once we agreed on the price. Finance manager was very nice and give me many options to purchase extended warranty and a prepaid maintenance which I think it was a good deal because it is a Ford.

Friendly, thoughtful and professional service. My expectations are always met or exceeded.

Kevin was friendly and competent and good to work with.

Kendra was absolutely fantastic to work with! I will definitely be bringing my car back to AutoNation because of her.

We were very pleased with our service experience. Adam did a great job and keep me updated by phone through the entire time. Thank you.

As always excellent customer service.

Buen servicio

Was a good place to get fast friendly sefvice done.

Relaxed, no pressure great buying experience

The salesman's name is Jacob Jax, excellent and honest. We took a new Ford ranger for a test drive. Very impressive and very well equipped but even more surprising was the price. $43,000 for this fully equipped brand new 4x4 Ford ranger. If you are looking for a new vehicle in the North Scottsdale area off of Frank Lloyd wright we recommend AutoNation. Very easy to be with, no high pressure, very informative and friendly. We also recommend Jacob. Very nice young man. He deserves the business :-)

Easiest car buying process ever! Demetrie knew what I was looking for, called me when it was available and I was out the door in an hour!

The team of Adel, Jose and Chris were amazing. I had been to at least 8 dealerships and these people were amazing. They had what I wanted and were able to get me into the truck I'm going to drive for the next ten years. They were professional, friendly and fun. I had a great experience buying a vehicle with them.

Always have received great customer service via their service department

Pleasant experience dealing with a sales woman and her mgr. The car did not wind up working for us. It was nothing they did. No high pressure which was nice.

Service employees and staff are very nice. However, the amount of recalls on my vehicle has been insane. Will not purchase another ford again because of this.

From beginning to end the experience of purchasing our new vehicle was outstanding. Maria was very knowledgeable and professional. We could not have been more pleased.

Demetri did a nice job! Helpful, courteous and knowledgeable.

MEH, I would consider this an overall pretty neutral review. This dealership was decent with its service department in the years prior. But over the last couple years they have really started to drop the ball. It was a three week wait time to get an oil change and a recall. I called them to explain that I was going to be late since I could not drop off my truck before they opened. The gate to the parking lot was locked and I could not get my truck in safely. (this has never been an issue.) I show up and due to my lateness they said they couldn't get my darn oil change done. I kindly asked them to explain how they could not just do the oil change since they informed me i actually don't have a recall. They did not have a good answer. I went to the service director and had a 10 min conversation about what is going on in their dealership. He had ZERO answers to why they are struggling except for the fact that they are having issues. I go to this dealership because the next closest dealership actually made mistakes during a service on my truck and I lost trust for them. So this is all I am left with...

Got me in confirmed that my truck problems was indeed a recall we will see haven't gotten the truck back yet soposed to happen by the end of the week

🚙 Demetri the Salesman and the rest of the workers ROCK! we purchased a COMPACT SUV! yay! We Had Fair Credit, Demetri and his Manager got us within our budget.

Just bought a new F150 from James. Great experience - I highly recommend stopping by if you are looking for a new vehicle.

Great salesperson but that's it. The truck had brake problems days after. Made appointment at Tucson Mazda branch, they said we would have a rental. Then my wife showed and they said we didn't have authorization from Scottsdale (they have our file and should have told us before setting an appointment) and that we were lying about the rental. We then spoke days later to Scottsdale who said our only option was to take it to their shop 2 hours away, with brake issues, or have a 3rd party. They never sent the authorization so just did it ourselves. Worst customer service 😒.

Great Ford dealership

Would you be happy if you had an appointment for a first oil change of your pickup truck at 9:30am and you received it back at 1;00pm. 3 and 1/2 hours with a scheduled appointment and the service person said give me 2 hours and knowing I was waiting and when I checked with him at 2 hours he stumbled and said it just got given to a guy. That is not service or brain surgery.

My first experience for service at AutoNation. The service specialist that I worked with was wonderful.

Always a great experience at Peoria Ford. Had my tires aligned this week and Michael was so friendly and everything went quickly and smoothly.

Amazing experience! this is the place to get a new car. They were very helpful and no pressure at all. Thats the way to buy a car, i recommend this dealership especially ken! He was great through all the process.

Sales staff and financial manager we amazing. They both worked hard to get us the deal we wanted and made sure we were comfortable with the deal. Couldn’t be happier with our experience

The miscommunication we had at the service department was cleared after a bit and was good after that. Tim does a good job and make sure to ask for him.

This place is a joke took my car there for ac compressor then they backed into to it crushing the whole back and putting a ding in the door and a crease in the door I wash this car by hand every time I know the door wasn't damaged but they said it was took over a month to get my damaged car back I have pictures of the car before these clowns took it do your self a favor do not deal with mat actually don't deal with this place at all this place is a joke

Kevin and his service center did a great job!

I bought a truck from the dealership in Mesa but had some issues as soon as I drove it off the lot. I took it the Mesa dealership but they did not fix this. So I took it to Mark (service manager) and within a day my truck was back on the road. I will be taking my truck here from now on. Thank you to all of you at Auto Nation Ford!

Good morning, My service rep was great working with to schedule, since I had to come from California. I took 2 days off to leave it on a Thursday and picked it up on Saturday. The issue still is that my Bluetooth is very scratchy at times and I have a hard time hearing, also the other person has a hard time hearing me at times. I’ll just sum it up with the fact that there is an issue with the vehicle’s Bluetooth, I took 2 days off, 12 hours driving, and the issue still exists. Regards, Lester

Great customer service and willingness to satisfy. Would highly recommend.

Driver's wiper blade would not work. AN found out the that the nut that fastens the wiper arm to the motor was not the correct nut. They had to get the part from another dealership. AN fixed it for free even though the car was out of warranty. Thanks AN

After hounding me for months to write a review, I have finally given in. Here goes: I hate buying cars from dealers, especially big new car dealerships. Long price negotiations involving faceless managers with the salesman taking long walks in between. Exorbitant "doc" fees, plus sales tax ad thousands to the sticker price. Alas, due to the shortage of autos on the market and my need to find my son a good car before he left in the military, I was driven to AutoNation Ford because they had the car I wanted. Price was fair (for the current market). During the test drive, I noted a vibration from the rear end (even though the car had undergone a thousand point inspections by their "experts"). This is where the whole day went south... I agreed to pay their sticker price but asked they balance all 4 tires before I drive away (in case the problem is something other than a simple tire balance). This is part of paying a premium at a dealer; to have the car inspected and know it is in good condition. I even pointed out to them where one of the rear tires was missing weights. They pointed out on the inspection checklist where they thought this had already been done but I pointed out where the tires were only inspected, not balanced. Finally, after a second test drive the OTHER way on the freeway (their request), they finally agreed to have all 4 tires balanced. Now starts the long, long wait to get the car into their shop for a simple 4 tires balance. 6 hours later, I take it for a THIRD drive and am satisfied there is not a worse issue causing the vibration and agree to complete the sale. So I pull out my checkbook. Whoa, stop the ship! Now I have to complete a credit application and unlock my credit, just to write a personal check. Maybe they could have called my bank to confirm I was good for it? No. So anyway, 8 HOURS after I walked into the dealership, I finally left with the car feeling exhausted and angry. But at least they filled the tank with gas first.

Ford auto nation took in my f450 quickly and fixed the issues it had. But they performed a muti-point inspection on the truck, everything looked good. Until I drove it home from the dealership and the engine oil light came on, I had to add 6 quarts of oil just for it to show up on the dipstick!!

Had servicing done recently on my F150XLT and everything was as smooth as could be expected.

Update on the below review: As mentioned below, I asked to speak to a manager and got to speak with Service Manager Mark Terrazas. He immediately took action to make things right, validated my concerns and improved my customer service experience. My SUV is being taken care of. He’s been the nicest and most helpful person and I commend him for that. Thank you for your help Mark! ————————————————————————— After spending almost $50K for a New SUV, I wait 1 month for a part of the seat panel that broke off to come in, that should be covered through warranty. I wait 1.5 weeks to get a service appointment, only to be accused of tampering with another part that attaches to the seat panel. I was told that I would need to pay for it out of pocket. Why would I attempt to glue anything if I know it’s under warranty?! My vehicle wasn’t even 6 months old when the part broke! And after repeating several times that I had not done a single thing to the vehicle and requesting to speak with a manager; I finally was treated with respect and dignity. I am still waiting to be taken care of though, a week and a half later, due to the other part they are waiting for. It’s been an awful experience. This all started in July when I made the initial service appointment and now it’s the second week of September. Smh 🤦🏼‍♀️

These guys are all about customer service. I reserved and bought my truck on online. I flew in and drove out in less than an hour. Autonation Ford Scottsdale prepared everything in advance even though the details had changed a few times they never complained. I was very impressed with their dealership overall. Thanks for getting me exactly what I wanted!

I had my vehicle in for a recall on the brake line. Brakes went out on me on my way to work! When I went to pick it up when it was done it took them forever to find it! They returned it filthy (to be fair it was already dirty inside and out). They didn't even have the courtesy to even wipe down the greasy smears on the body where they worked. Then when I got in I had a low tire pressure alert! They couldn't even be bothered with filling that while it was in their shop! Very disappointed in the caliber of customer service I received there. Not to mention the guy who greeted me when I dropped it off had a big wet spot on his shorts where he peed!!! Disgusting.

Talked to Eddie of the sales team before we made the long drive. At first we went to a couple of Ford dealers and both were increasing the sticker price of the truck but not autonation, Eddie was straight to the point and didn’t hide any numbers from us. Also the trade in value for our vehicle was higher than previous dealers. Would definitely buy from here if we get another Ford! Thank you guys!

Clinton is awesome! The best service advisor I have ever had and I have had many. Very professional, helpful and knowledgeable. Thank you Clint

DO NOT BUY A CAR DROM THIS DEALER!! My car was delivered August 26th to the dealership. It’s September 14th and I have paid in full and still don’t have my car. It’s funny that the dealership forwarded the link to review them as my transaction is still not complete. Nick I’m in inventory management was amazing to work with. He followed up when he said he would, gave clear answers and was accountable throughout. Sadly no one else has the same work ethic or accountability. I worked with four people, each passing the accountability to the next. No one could give clear answers on dates or next steps, when someone gave false information they blamed someone else, calls and emails were not returned. When I called to speak to the General Manager, I was told he was with a customer, then he was out of the dealership then I was just transferred to someone else. I hope to have my car soon. Please shop somewhere else if you Hope to have people tell the truth and respond in a timely manner.

Kevin is awesome! Also like the online service scheduling.

I scheduled a test drive. When I arrived I was told the vehicle had not gone through their inspection so my test dive would be limited because they can't vouch for it's mechanical condition. After the drive I told the it didn't feel right as in maybe something is wrong with it. They dismissed my concern and tried to get me to buy it anyway. That's right, the vehicle they were afraid for me to drive was apparently good enough for me to purchase. How does that work? On my way out a second salesperson tries to pressure me to buy it and again dismisses my concerns. Then I get emails from three different people from this location asking me if I changed my mind and want to buy it now. I also get an email from a manager asking about my experience. I say that I would be happy to share my experience. Scheduled a call to speak with manager (doesn't answer when I call). Manager didn't call on scheduled time either. What a disappointment and horrible customer experience overall. Update: a manager reached out to me to apologize for the experience and see if there is anything they can do to rectify the situation. I appreciate that and it seems that experience may have not represented the normal customer experience.

My husband and I recently purchased two vehicles for our teenagers through AutoNation and while the sales experience was pleasant, service was quite the opposite; Kendra wasn’t easy to communicate with nor did she provide a clear follow through. After expressing our concerns to our sales rep, Mark stepped in and took ownership making sure the issues we had were resolved. Thanks Mark, we appreciate you! To prevent future client frustration and miscommunication, we encourage a revisit to training and adjust communication styles. Thank you

When I purchased my F-150 I thought i purchased not only a car but a service as well. Since 2016 the service department of Ford AutoNation went from middle of the road to abysmal. My service experience form last week speaks for itself. My platinum extended warranty was not reflected correctly in their system, i had to call back with the contract number just to learn they had a wrong ph number under my name; i asked since 5 years that my USB ports get fixed (every time they get fixed i learn when i try to use them they still do not work). Other work as specified to the service advisor for example a missing rubber part on my flatbed was simply ignored, a minor crack in the windshield was not fixed either, for my USB ports i have to come back again and schedule a new appointment, i was charged for services preformed but still as of now did not receive an invoice... anyhow - what do they say when you fly with an airline. Thank you for choosing John Doe airline, we know you have choices and we appreciate your business. I feel that my business is not appreciated at AutoNation Ford - and yes I have choices which will not include to ever buy another Ford vehicle in my life (which is a shame since ford build some really good cars) but if I can not get them properly serviced...

When I purchased my F-150 I thought i purchased not only a car but a service as well. Since 2016 the service department of Ford AutoNation went from middle of the road to abysmal. My service experience form last week speaks for itself. My platinum extended warranty was not reflected correctly in their system, i had to call back with the contract number just to learn they had a wrong ph number under my name; i asked since 5 years that my USB ports get fixed (every time they get fixed i learn when i try to use them they still do not work). Other work as specified to the service advisor for example a missing rubber part on my flatbed was simply ignored, a minor crack in the windshield was not fixed either, for my USB ports i have to come back again and schedule a new appointment, i was charged for services preformed but still as of now did not receive an invoice... anyhow - what do they say when you fly with an airline. Thank you for choosing John Doe airline, we know you have choices and we appreciate your business. I feel that my business is not appreciated at AutoNation Ford - and yes I have choices which will not include to ever buy another Ford vehicle in my life (which is a shame since ford build some really good cars) but if I can not get them properly serviced...

Kevin the service rep did a good job of working my auto into a busy schedule before I started a long road trip. The work was completed ahead of schedule and Kevin kept me informed on the progress.

The overall sale experience was good but the shop and detailing side needs some work. When doing inspections on vehicles that are being put on the lot they need to be more thorough and fix things not just half as the repair. AC was blowing warm the day after I picked the vehicle up and I took it back to have the strator valve replaced and system charged because it was puking the dye but instead they just charge the system and it is still leaking. As far as the detailing side that was a pretty big joke. There was dog hair and dirty all over the vehicle from when it was traded in and seems like they used 10 gallon of armor all on every surface even on the leather seats.

I just bought a Ford Explorer Platinum here. Our Sales Consultant was Steven W. who took great care of me to make sure I got the right vehicle. Joe was super friendly and help me get the right price on financing. Everyone was very helpful. I felt like I was at a small town dealer. Everyone took the time to help guide me to where I needed to be. I am very happy with my decision to buy from AutoNation in Scottsdale. With sales people like Steven W. buying a care will always be a pleasant experience. Every time I went to AutoNation I was greeted with a no pressure sales atmosphere. Will do business with them again in the future.

I did a lot of research and liked everything I saw about AutoNation. Steven the salesman was fantastic. He was very upfront about everything and not pushy. Blake in the finance department was equally as helpful. We would happily do business again with AutoNation Scottsdale and Steven.

The sales person was very helpful after the dealership sold the truck I was driving 2 hours to buy 30 minutes before I gat there. They knew what I was looking for had one sitting for me to see. It was not 100% but close enough and in this stupid market priced fair. They worked with and I with because it was not ready to go. This was a used truck (F350) with less than 6000 miles and it was to be a CPO. The owner had it for 4 months and said to much truck, trade for F150. They showed the purchase date now I know the date for the CPO start. My F250 was not ready to trade in either, there was equivalent to remove. So we closed the deal a week later. This is the second vehicle from AutoNation for the family and they have been fair priced and very helpful.

Kendra did a great job . Got my Edge all fixed up and running great.

I wish I could leave a good review. By far the worst experience with any dealership. My husband purchased a $70,000 truck only to find out 4 days after receiving it that there is $3000 in repairs that need to be done. The manager won’t even return our calls to verify if our warranty covers it. Unacceptable customer service, and sold us a dangerous vehicle that could have seriously injured my husband and others on the road. I’d advise you to find people who care about their customers.

NOT your typical car dealership. No pressure, no shady tactics, just a group of friendly employee that really want to satisfy you. Peace was terrific and made us a terrific deal on a 2021 F150. Joe in financing was also great… no pressure to purchase extras…. I drove across the valley to try these guys out. NOT disappointed.

We've purchased 3 vehicles from AutoNation Ford Scottsdale. On my recent F150 purchase, Maria was my sales rep and was very helpful and low pressure. We keep coming back because they are fair on trade ins and prices and there is no BS process. They give you the price of the vehicle, your trade value, and the estimated payments based on different down payments and terms all at the same time on an easy to read print out. There isn't the usual shell game like other dealerships.

Our salesman,David Knapp, was an absolute pleasure to work with. He was very thoughtful, courteous, and patient as we worked through the process of buying our new car. We most appreciate that he spoke with both of us and not just the man making the purchase, understanding this is a family decision. The finance staff was very helpful shopping for the best deal available to us. I would definitely recommend a stop in, even if your weren’t first considering a Ford. You may be pleasantly surprised, we were!

We purchased a vehicle from this dealership with Steven Witters. He was professional, courteous and overall very knowledgeable and kind. We had a great experience and he was not pushy at all. Overall extremely happy with the experience. The dealership was full of very helpful and kind people who had no issue helping us with any simple request. Will definitely do business here again.

Clint in service is amazing and why we keep coming back! I was appreciative that he worked with the Sales team to get us a proper trade in quote. While not super happy about the trade in value, Eli was awesome about spending time with us and testing out multiple vehicles to see what we could make work given the tough situation. THANK YOU!!!

Great service and people!

My experience purchasing the vehicle at AutoNation Ford Scottsdale was great! My sales representative, Tri, was very helpful and provided answers to all of my questions about the vehicle. Tri was very knowledgeable and provided me with a Car Fax and a Spec sheet. In fact, everybody there was so nice! The price was fair, no haggle. And I got a fair price for trade-in too! The only reason I would not give five stars to the experience was that there was such a long delay when the service dept. preped the truck after I had purchased it (2 hours!). But it looked great and they performed a factory recall service.

I have updated my review from 1 star to 3. Kendra was very understanding to my situation and tried her best to take care of me. I appreciate her personal efforts and believe she did the best she could. Without her, the 1 star would stick. Thank you Kendra. They’re lucky to have you. This is my 2nd HORRIBLE experience with AutoNation. I try to give multiple opportunities before saying something negative. I called in for an oil change and tire rotation. Prior to the service I was advised services can take up to 1.5 hours. When I arrived. I was told this will take 3 hours. There were ZERO cars in the wait Line. Only mine. My truck had another issue with Freon. I was told they do not have staff to diagnose this. I asked to speak to a manager. They refused. I let them know this is only my 2nd time coming in. I’m he first time they scratched my truck and gave me paint to DIY. Now they refuse a customer speaking to a manager. I purchased their highest “Platinum” warranty service to receive “coal” service I’ll never purchase another vehicle from Auotnation again. These are the nuts and bolts of the issues. There were other conversation with autonation that have also led to this. BUYER BEWARE!!!! I run a company and would NEVER dishonor or treat customers with disrespect

We had a great experience at AutoNation Ford Scottsdale. Our salesperson, Dave Knapp, was easy to talk to and not pushy at all, which we REALLY appreciated! The buying process was also quick and easy. We'd definitely recommend this dealership and working with Dave.

My service rep did a great job however whoever worked on my car did not. My car had to be towed less than a week later with one of the same problems it was taken in for. The service manager on the other hand was supposed to call me back and never did. Not real happy.

Clinton was great!

I had great service during the purchase of my truck, but when I had to bring the it back to service for something the dealership owed me (not an elective option), they refused to provide a rental car. Not acceptable. I was used to Audi customer service which was always exceptional!

Demetrie gave exceptional service from start to finish! If you're looking for a car/ truck ask for him. He took great care of my 21 yr old who was there by herself. From experience, not many out there do that.

Service Director Mark Terrazas was wonderful to work with. The perfect example of under-promise, over-deliver. He helped make a difficult situation simple. Thanks again Mark!

Kevin Morgan has been our service advisor for several years now. He always does an outstanding job. He is very professional and gets the job done. Whenever there is a problem he is quick to provide a solution and fix it. It is always a pleasurer to work with him. Thank You Kevin.

Tony is Awesome!!!

We have never had a great experience with their Service department, but the experience yesterday has solidified the fact that I will no longer be a customer with my F250. I made an appointment almost a month ago for a routine oil change, camera diagnostic and to fix a back seat that won't stay up (for which they already ordered a part for). I dropped the car off at 8am (no loaner), found out my service advisor was gone (3rd advisor in one year that left/fired) so I was checked in by a young man who had been there one week and had no idea what he was doing. My first phone call at 11am was because I received a text that I missed my appointment the 2nd call at 2pm was to check on the progress. Both times I called they said couldn't find my truck and would escalate the issue to the manager and call me right back (which never happened). At 3pm we drove over to pick up my truck because we had a bad feeling about it, only to find that was parked 15 feet from where I dropped it off and they "lost" my paperwork so nothing had been done. Their explanation was that they were "short staffed" which was the same explanation they used months earlier when I brought in my truck that turned into a two day diagnostic to find out why the backseat would not stay up in the vertical position.

I purchased a 2013 F-150 Raptor. The experience was great! No pressure, friendly and helpful.They also gave me a fair trade in price on my BMW. Barret and the rest of the team were great. The only part of the experience that wasn't considered "excellent" was sitting with the finance guy. He took longer than it needed by telling stories etc. I would recommend Power Ford to anyone of my friends or anyone who is in the market for a Ford!

I have a brand new Ford Ranger that was at Autonation Ford for 18 days. My first service advisor was terrible and would barely return my calls. They were eventually moved from that position to parts. I had to open a case with Ford Corporate and the dealer never once in 18 days talked to my Ford Corporate representative even after Ford Corporate called daily. I drove to the dealership almost every few days in order to get an update because it was very difficult to get information. This was a horrible experience with Autonation Ford Scottsdale.

Worked with James Acridge. Happy I got him. Had car ready for me to look at and drive. Attentive and knowledgeable but not intrusive. No high pressure tactics. Very friendly and I felt comfortable. If you are interested in a Ford or other car at AutoNation Ford Scottsdale, I would highly recommend asking for James Acridge specifically. I bought a Volvo S90. Disclaimer: I am not a relative and was not a prior friend of James. He just treated me great. Also, so did Sales Manager and Finance Manager.

My first time to buy from AutoNation Ford and I was happy with the process. I purchased a used car and it was an easy ordeal. When I picked up my vehicle it was clean, almost looked brand new. I immediately took it on a road trip and have been quite happy with my purchase. My previous vehicle was totaled in a collision. AutoNation worked with me by holding the vehicle a few extra days until I got my insurance settlement, which I appreciate them for. The only hiccup, I wish they would have told me I needed to bring proof of my insurance when I picked up the vehicle. I came in via an Uber and didn't have that. When I got married, I went onto my wife's insurance, so I am not the account holder, and they wouldn't talk to me. Other than that, smooth sailing.

I have been buying vehicle's from Ford of North Scottsdale for personal and business for nearly 20 years and have had nothing but good experiences with Steve Cvach! He is always upfront and honest and makes the car buying experience easy and enjoyable! Thank you Steve!

Kevin Morgan has taken care of all our vehicles since we started buying Fords. He is cheerful, friendly, and has a "can do" personality, which makes this dealership our "go to.

These guys are always very thorough and pay special attention to the smallest details. I've had nothing put great experiences with this Ford dealership and service center

Had the best car salesman. Was super real with us and was willing to work with us tremendously. He was super down to earth and had plenty fun experiences to share with us. He gave us a great car with a great deal. We will definitely be working with Peace next time. Thank you!

Beautiful lighting blue F150 crew cab. Low pressure purchase experience. Internet sales manager Jose Lopez very easy to work with. I recommend him very much so. Bill Hare.

recently had my 2017 f150 serviced. great experience with Andrew. He was very helpful in getting new lugs for tires as old ones were stripped. great service. Bill hare

Adam was terrific. He kept me apprised along the way of the service so I knew when the car would be ready. In fact, he expedited the service to accommodate my schedule.

Outstanding Service! From Tre, Joe and Jody! We will definitely recommend them to our friends and family! Thank you for your service!

Great people easy to deal with. Tony M. Coury and Blake Lichty made my car buying experience all around Excellent!!

Just had to write about the great service i received at Autonation Ford. From Mark in the service department to James and Blake in used cars, everyone was so supportive . I ended up going from what I thought would be a service call to trading in my vehicle for a 2018 . I love my new ride.

I always get great service at Power Ford of Scottsdale. My Service Advisor, Clint, is absolutely awesome.

Rene was great. He met us at 8:30am on Saturday for a test drive. He was knowledgeable and friendly. Answered all of our questions. Helped us navigate our purchase of our new Ford Explorer via the Costco Auto Program. We were in and out rather quickly. Thanks Rene and Jimmy for all of your help.

Mark (service manager) and Cherish (service advisor) are amazing!!! They have bent over backwards to make sure my complicated car issues are resolved. I know my car is in excellent hands. Cherish has always called and updated me in a timely manner. She’s is incredibly competent. Mark has been dutiful and diligent to find solutions that work. Thank you so very much!!!!

Ok so I’ve been buying trucks from this location for 10 years and i can tell you this last experience has been the best! Steven my salesman was so efficient that i knew what i was buying prior to walking in the door and all i had to do was give him a brief description of what i was looking for l. He immediately sent me photos of what was on the lot. I ended up purchasing a used vehicle which i have been ecstatic about. Of course with used vehicles things arise and that’s understandable however Warren the GM AND Anthony the sales manager took great care of me when i let them know the minor things were going on. I definitely appreciate the service and assistance on this visit and will surely continue to purchase my vehicles from here.

I did not have too waste my time over and over explaining what my budget was. They actually listen to their customers with no BS!

Just bought a new Mustang from this dealership and the service was exceptional! So grateful. They made the process as painless as possible, and I'm just loving my new car. Highly recommend!

I went into Ford with a specific car in mind and they were the only dealership to actually help me out! Thank you Rene and Ali for making my dreams possible. If anybody needs a Spanish speaking sales representative go to Rene he will take good care of you and make sure you drive away happy and with a golden deal. If you get to meet Ali , you’ve won the golden ticket 😁

I have purchased many cars in my lifetime. This was by far and easy the best car buying experience i have had. Demetrie was our sales rep and from start to finish was outstanding. He knew everything about the King Ranch truck and made sure I knew why and how important certain features worked. There was never any pressure to purchase and the trade in for my Grand Cherokee was very fair. I honestly was just looking with no intention of purchasing a truck in the next six months. However, I felt the treatment and honesty I was receiving made it worth my deciding to move my purchase date forward. Blake the person we signed all the paperwork with was low key, low pressure, and again confirmed our decision to purchase the truck today rather than wait. I'm a tough customer to please and if I could give them more stars I would.

The service At autonation Ford Scottsdale is excellent The Service techs Are very committed To placing the customer and getting the job done in a timely fashion I am very comfortable with their work no complaints I will continue to use them

I traded my old car for a used one and I am very happy with my purchase. I had a great experience and a great deal. Staff was friendly and the inventory had unmatched selections of used cars on sale.

What a poor experience. I ordered a truck and it was delivered with finish issues. Not the fault of the dealer. However, after refusing delivery, they were unwilling to order another truck. I wanted to make good on my commitment to the dealer. However they did not seem interested to keep the customer. As a follow up, I found out that my salesman lied to me about a number of things. What a poor experience.

Took my F250 in for service with Kevin Morgan and had a great experience as expected. I was able to work remotely will having my service performed and my truck was finished ahead of schedule. Thank you Kevin!

Fair on trade in great service got me in and out

Staff work as a team. THey are willing to answer questions, teach, and make the customer feel at home.

Great buying experience. Some of the least pushy, most honest staff members I have ever encountered buying a car. They keep their word, are nice to each other, welcoming to customers and not pressuring one to make a decision before they are ready. The staff are what makes this place great. Highly recommended...

I took my car in for an oil change and Adam Sterpka was great. He was friendly and gave me a realistic timeframe for when the work would be completed. He was also very knowledgeable, providing helpful education on what to consider getting looked at on my next visit. Thank you.

I ordered a new Mach-E online in February, that was assigned to AutoNation Ford Scottsdale as my closest dealer. I knew it was going to be a long wait due to covid and chip shortage delays. I got a call from AutoNation right after ordering, just to let me know they got the order and would be happy to answer any questions. They did not have one available to test drive, but said they would let me know when they got one in. I let them know that I did not need further assistance and to just let me know when the car came it. They were great and did exactly that. When the car did finally arrive last week, I worked with Jess (James) Acridge, and he was awesome. No pressure of any kind, although they did automatically add window tint to the invoice, but it was optional and there was no problem dropping it. The deal went smoothly, it took a couple of hours, but that is pretty typical in my experience. So I did not have a whole lot of interaction with them, but that was exactly what I was looking for since I had done a ton of research before I ordered. I was happy with the experience and Jess got one of the easiest sales ever! LOL

I have dealt with Ford Autonation Scottsdale on 3 occasions now and everytime it is pretty much no nonsense and pleasant. I just purchased my 3rd Ford Explorer and this time it was Steven Witters who answered my call and was quick to help us. I was inquiring about trade-in of my Explorer and shopping for a new SUV. After checking out several options presented to me that told me Steven was really listening to my needs and not just being a pushy salesperson. I decided that another Explorer is just the right vehicle for me. I did my homework and think I got a great deal on the trade and purchase. I have dealt with the manager Jimmy Zamorano before and he is great to work with, flexible and open to working with us to help meet our needs. Any issues or concerns he is quick to respond & resolve. Last but not least I must mention Joe in finance, what a great guy! He presented options and was happy to answer all our questions. His recommendations made sense and he was happy to help us with what brought value to our needs. He happily worked late into the night and he made sure that in the end we got the best rate possible. Thank you Steven, Jimmy and Joe.

From the very beginning - this was just an AWESOME experience. I was driving around the lot since it was so hot out and Gary was out there and it was honestly his kind smile (if you meet him you will understand!) that made me stop and test drive the car. I wasn't 100% sold so I went ahead and reserved the vehicle (amazing feature that the dealership provides!!) to give myself a day to think about it and just came back before that and purchased. HIGHLY recommend this dealership - no one was extremely pushy and 'salesy', and everyone was very friendly. I am a young female purchasing a car by myself and at no point did I feel uncomfortable or like the vehicle wasn't worth it. Love my car! Love Gary! And I will definitely be going back and checking out their vehicles when I'm ready for my next car!

Very happy with our purchase! Ask for Peace!

I got there early for the bi-annual maintenance , they took the car in anyway and saved me some time. it was oil change, tire rotation, and check all fluid. I was out earlier than expected.

Service here is awful if they worked on my car messed up and had to take it back multiple times, its also hard to get a hold of them, i had to keep calling and they where rude all the time, i undestand if they are busy but the least they can do is return your call.😪

Nice people. They found me a better finance rate than I walked in with. They are very patient. They explained features of the vehicle as well. I'd recommend checking the out

Everything went well. The guys there got to my car quickly and the service was very good.

Dave was an amazing sales rep to work with!

Just bought a 2018 Ford Focus ST from Autonation Ford Scottsdale. I was dreading the whole process because buying a new car can be a hassle but when I got there, I was approached by Rene. He made the entire process a breeze! Very personable and friendly. He explained things clearly and made sure we understood before moving forward. If you're looking to buy a new car, ask for Rene!

I’ve had my car in twice. I’m still waiting on parts. I was told it was done when it wasn’t. My tech either quit or was fired. If my car was any indication he was fired. My car was not reassigned to another tech. When I picked it up Monday knew anything tho the lady who helped us was honest about that snd did try to figure out what was up. My mirror is still missing pieces. After spending several thousand dollars to get the check engine light problem fixed I had my car home just over 24 hours and the light is on again. I’ve called and no one answers. All you get it the same maddening tape This is by far the worst experience I have ever in my life had with auto repairs. Not to mention one of the more expensive experiences and by far the most incomplete experiences. This place seems to have the ability of making a good car into a boiling hot junk car charging a lot of money for and never fixing any of the problems it was brought into the shop to have fixed. They are 3 for three of not having fixed a single thing

Excellent car buying experience from Nick. Autonation Scottsdale Nick is an experienced. professional !

After a very grueling time with roadside assistance, I must say that Adam foremost and the rest of the service team did right by my son (as he is so far from home and family that is unable to come to the rescue). I finally remembered that I have a friend whose mom lives in the Scottsdale area and finished off the day by helping my son get to the dealership just before close today to get his car after 4 very long days. Thank you team for helping those clients by going that extra mile. This will not go unnoticed ❤️

Service on my Ford Explorer was completed in a short time Service person was very helpful

Unfortunately, my Focus needed a repair and the required part was impacted by the chip shortage. However, the sales, service, and finance team came together to assist me with purchasing a new Escape. Tony Coury was the salesman who assisted me and I couldn't be happier! He is professional, friendly, and his knowledge of the industry is unmatched. This was my third new-car purchase from AutoNation and it's due to outstanding service and sales experiences that keep me coming back. Stick with Tony Coury and Kevin Morgan and you can't go wrong!

Friendly, greet you when you arrive and Kevin kept me posted on the status of my service !

The sales team did ok a job, but their service department was terrible. If you buy a car from them don't rely on them to do the maintenance on your vehicle.

Great ford team and excellent experience buying vehicle from them

I had no idea (and frankly neither did my wonderful Service Manager, Kevin Morgan, what was going on with my car. It was towed to Scottsdale Ford Autonation on Monday morning. Tuesday I hear from Kevin with good news. Easy fix. Even if the news was a different answer, I really trust Autonation for car repair. And Kevin was wonderful. He kept in touch and explained the problem and how it was repaired. Good job you guys!

Took very long to get oil changed and did not receive any paperwork!

We have bought 4 cars in the past 5years. Auto Nation was by far the best experience of all. Great customer service, easy process, no ridiculous haggling, easy to see numbers. I'll go back here and highly recommend this place for future car purchases!

It was time to trade in the 2015 F350 for a new model. Everyone at Autonation Ford was easy to work with…Jess (James) is a straightforward, no nonsense kind of guy that will answer any question honestly and directly. Tony (Anthony) the sales manager was attentive and available, but let Jess do his job. Overall, from getting my trade evaluated, the test drive to getting of the lot was a great experience. The sales staff at Autonation definitely earned a new return customer.

Ken Cullen was great and took ownership of all aspects of the purchase experience. I'd happily purchase again from him.

Talk about a painless car buying experience. I found a vehicle on their website and was able to do the credit check and sign my name online. Came into the dealership, they had all my paperwork ready to go. I walked out with my new vehicle in just a couple of hours. Gave me a wonderful deal from the start, didn't try to hassle me with extras I didn't need, and used plain and clear language to explain everything they were offering. If you're in the market for a new vehicle, you won't regret buying from these guys. Not to mention I am in love with my new car! Thank you AutoNation Ford.

Tre Foster was my salesman and he was awesome! Tre was very knowledgeable about the car and pointed out features that I did not know the car had. He sat with me and answered all of my questions and worked hard to get my deal done! This is my second purchase from Tre and I will definitely come back to him for my third. Thank you for providing great service Tre.

2 hours for an oil change is not acceptable. I guess I need to try another dealer or local repair shop.

Great Job!!! Service was Excellent!! Thanks

Nick Bryan was easy to work with. He explained everything in detail. He emphasized that there is a learning curve with my new Mustang Mach E, and he is correct. Technology moves on and we either move with it or get left behind. I'll use him as a resource for any issues I have.

Understanding, knowledgeable and easy to work with. They are willing to go above and beyond to make sure you know all of your options and get everything figured out before you even get there (this was extremely helpful as I live almost 3 hours away). They are even more than accommodating when needing help after purchasing. Their customer service didn't just end at the purchase! When I found a little flaw after I got home, they were more than willing to make an appointment for me to get this taken care of when I'm in Scottsdale next week on vacation.

Outstanding service. From the begining to the end of transaction.

Adam was very prompt and my car was serviced very quickly! I am very happy!

I had to get my car towed in because after the battery died (the car sat because of Covid), the car wouldn't turn over to start while trying to jump it. My first call with the service person involved them answering, asking me to wait a minute while they put the phone down unmuted to talk to a friend of theirs on another phone. After around 3 days waiting at the dealer they said I needed to replace the battery and they couldn't continue on with the diagnostic until I agreed to pay them to replace it. The battery was under warranty so I had another company come out and replace it in the lot for me. The technician noted that the battery was charging correctly, but elected to replace it just in case as it would take a while to fully charge it to test. He seemed to think the battery was never tested because it wasn't charged. The car started normally after the battery replacement and I elected to have the shop continue to diagnose the issue because this same issue has happened before due to a well documented TCM issue. After three more days they scanned the computer for error codes (note the computer codes had just been wiped because of the battery replacement), replaced the transmission fluid and told me they couldn't find any problems.

This last experience was very frustrating. making an appointment and waiting three hours for an oil change in not acceptable they mentioned they were shorthanded I wish to let me know that when I made the appointment so I can take my business elsewhere.

All the people I dealt with with very friendly and professional, not at all pushy like some car dealers.

Really not personable at all… no effort to try and help someone get into a car. Horrible Attitude. I would stay away.

Tray was awesome! Met us bright and early and was friendly and knowledgeable. Finance team got us into a better car than we thought possible! They even fought for the best rate. Jody took the time out to introduce herself and thank us for our business. Karen did great ensuring everything was correct and all set. Even helped with a warranty! This place is definitely the place to go for your next vehicle.

After a bad experience at another local dealership, it was nice to deal with an honest, friendly and attentive staff. The only thing I would suggest is that the staff might want to learn more about the cars they sell. I bought a Cadillac on a Ford lot, so I get they are not trained on everything, just a thought. Otherwise, very happy.

Adam in the service department has bee great.Got my service done right on schedule.

It was a good experience at auto nation. I want in with an issue and they fixed it and it was reasonable. Thank you I'll probably go back for oil change when I need it.

Had my car serviced for some issues and it took longer than I expected, I even had to get a rental car because the parts they needed to fix my car were not going to arrive on time, I even made an appointment and took a day off work, the only rental they could get me cost me $200 i wasn't prepared for ( I got it back) it was just a huge pain, and when i did get the car back they left it outside and it was dirtier than when i dropped it off , i was told their car wash was down , no idea why that is the customers problem, this dealership has lacked in quality for a bit

We recently brought home our brand new 2021 Ford F-150 Powerboost hybrid truck. She is a beauty! Our experience at AutoNation was very positive and we would definitely purchase from them again. We also plan to use AutoNation for all of our general maintenance. Our sales representative was Dave Knapp. Dave was professional, highly knowledgeable and far from pushy (which is why we gravitate towards him). Once the truck arrived he spent nearly an hour with us teaching us about every bell and weather. Yes, there were delivery delays due to covid but Dave was sure to make us aware of them before we ordered the truck. There were no negative surprises. Once the truck was assigned a build date by Ford, Dave emailed us at least once a week to provide updates on the status. We are grateful for our experience and would recommend AutoNation - especially Dave!

I was very pleased with the sales person Rene. Jimmy and Joe we're great also. I am referring more people to this location

Adam was great. Explained everything in detail, gave us options and delivered the truck as scheduled. And a real nice guy

Tony Coury was awesome. We love our new Expedition and Silverado. Thank you!

Demetrie was the man. He took care of us, he stayed after his shift was over to make the deal happen. He was a true professional, I?d buy a car from him again.

Waste of time. Kelly Blue Book said one price on my truck value and they tried to go lower.

Jake was informative and followed through on what he said he was going to do!

Terrible service. Waiting on parts over 5 months now, warranty services were never completed. They will not answer phone calls or emails. They originally cancelled my appointment since I was 10 minutes late, so I booked a second one, just to show up and them state they had nothing on their books. I have given them so many opportunities to make it right and they fail. Sad this is a dealership. Poorly managed. They want 5 star reviews, then take care of the people you serve.

I was taken care of right away and my truck was ready when promised.

We had been to 7 - 9 dealerships before we made it to the Scottsdale AutoNation location. I did an e-mail inquiry initially to which Ken promptly responded by phone and email. When I arrived to the dealership, he had the vehicle I was interested in waiting for me. The process from test drive to purchase was seamless. Ken was very straightforward, attentive, accomodating and kind. In addition, he followed up to be sure I was pleased with my vehicle in the first days after my purchase. And has followed up several times since. I completed my vehicle purchase with Jaber in financing and that process, too, was just as seamless. I would definitely recommend AutoNation Scottsdale to my friends and family for their next vehicle purchase. No pressure. No silly dealer fees for air. I felt good making my purchase with them.

Top notch service and Jake took great care of things!!

I had an excellent no pressure experience here at AutoNation Ford Scottsdale. Rene was my customer service representative and he did an excellent job at answering any questions that I had in regards to my vehicle of choice. After purchasing my car, I had an issue with a charging cord that came with my car (Fusion Energi) and without hesitation, Rene took it upon himself to fix the issue at hand and get me a replacement part in hand within 4 days of request. I highly recommend this dealership and I want to thank Rene very much for his dedication to ensuring every customer has a good experience!

I bought a car and returned it couple days later on false advertising, we were told we would be sent a check within 5 business days, 3 weeks later we called they forgot to process the check, this place sticks of fraud and now are hand delivering my check today. Also will be filing a complaint with BBB and Federal Trade Commission today!!!!

They don't listen to the customer and lie to get you in the door.

They sold some dude a car and mistakenly used my email address and now I can’t seem to stop getting email garbage from them - to boot, I got all of the deal information from them. They sent me the buyers paperwork and information and everything. Oh yeah - before all this started I got a pre-emptive email from one of their salespeople saying “I look forward to your visit yada yada yada” and I called to stop and correct the mistake then - the salesperson said they’d pull my email from the system and correct it. Nope sure didn’t. I’d recommend going somewhere else if you value your information not being sent to random people in effing Ohio.

Cherish at Autonation Ford was amazing! I brought my vehicle in after a check engine light came on and she handled everything with the aftermarket warranty company. The issue was actually thousands of dollars in damages from another Ford dealership in the area that didn’t repair my vehicle properly before. I was dealing with the other dealership, my warranty company, Ford customer service, the BBB, and the attorney general with no help from anyone but Autonation Ford and Cherish. It even got to the point of getting a consultation from an attorney and Chanel 3 was going to do a story on it. With lots of help and phone calls with Cherish we were finally able to get the other dealership to take care of the damages after an entire month. Cherish and everyone at Autonation Ford service I dealt with was so great and helpful. When I buy my new car later this year I’m definitely returning to them after this experience. They were so helpful and professional and it made such a huge difference in this ordeal. THANK YOU!

We had simple maintenance performed on our Ford Explorer last week. Our service tech Adam has always made us feel welcomed and that day was was no exception.The work was completed and Adam explained when our next service will be required. Terrific attitude and loves his job!

Mark, As you know I brought in my 2014 MKZ for 2 recall notices. I completely clarified the length of time you would need my car (including being put on hold to ensure you had the parts and to speak with the Manager to confirm she could commit to a same day completion). I dropped my car off last night so it was there first thing in the morning so it would be completed by 4pm as promised. Imagine my surprise when Kevin called me at 11:36am to let me know they were starting on my car and would have it completed by the end of day tomorrow. He said it normally takes longer for these recalls. I explained the previous call and he said he would speak to the manager and call me back. When he called back, 1:17pm, the best he could promise was between 10-11am tomorrow. As a Realtor, I do not have the luxury of sitting idle without a vehicle. I simply came and picked up my car. I am completely disappointed in my experience with your organization as dropping off my car was a complete waste of my and my fiance's time. What a poor customer experience for my first interaction with your Service department. I visited the Infiniti service department at least 6 times in the last 3 years and have never had a poor experience. They always did their research, we agreed on a timeline and they completed their service on time. Tough way to start if you are trying to retain me as a customer. I probably wouldn't have written to you, but you asked. Regards, Garrett

Waitin area duty broken tables trash on floor nice place but needs attentio service its good service advisor great person facilities not ckean enough to sit outside inside its good

My first experience with Autonation Ford (Scottsdale) Brought my truck in for the 10K service (oil and tire rotation) . I noticed immediately they didn't rotate the tires because I could still see brake dust on the front wheels. The insisted they completed the work until I took them out to look at the truck. They went back and talked to the tech who said 'the tires where within range so I did rotate them". It was on the invoice as completed. They took the truck back and completed the work (as I had to wait another hour). There was also a recall on the windshield and they told me it was a 2 hour job only to find out it was 2-3 days because they had to take it to a body shop. Two weeks later I had a powertrain malfunction warning with a symptom being a very rough rev to drive tranny engagement. I went back to Autonation (reluctantly) because I was worried I would cause damage if I drove further to my preferred dealer. I was relieved to learn there was a service bulletin calling for a SW update. They called and told me it was fixed (including the rough engagement). I hopped in the truck and tested the shifting and it was worse then when I dropped it off.... even the service advisor said " thats really bad". he goes back to get the tech who had left for the day. I asked for someone else to take a look and they said "we want the same tech to look at it so you will have to leave it". I was so frustrated that I called Ford roadside assistance who had my truck towed to another dealer. 4 hours later I get a call from Autonation and the tell me "the truck has adaptive learning - just drive it around and it will fixed itself". wow. The second dealer discovered immediately that when Autonation updated the software they failed to reset the adaptive leaning module and clear the tables. Once that was done the truck was back to normal. I even called to speak with a service manager (Mark) at Autonation and he wasnt even professional enough to call me back. Dont waste your time with this dealer

I have been trying to find a used vehicle for about a month and I have dealt with a number of dealerships and sales people throughout the valley. Before coming to AutoNation Ford Scottsdale, I had a some terrible experiences that will make you want to just want to forget a car and use public transportation for the rest of your life. However, my hope is restored, because I was finally treated like a human being. I wanted to express my gratitude for my salesperson Tre Foster. Although I haven't completed any deals yet and had a change of heart on a few interests, he didn't make me feel any type of way about it. I saw a few vehicles online I was interested in, but it only had stock images. Tre went out of his way to send me photos of vehicles which I really appreciate because this dealership is a bit far from me. When I texted that I was passing on one vehicle, he didn't get upset or give up on me, and sent me other options I may be interested in. He provides you with the information you need to make informed decisions about your purchase and he doesn't come off pushy. I can tell he truly cares about his customers.

The service advisor manager Mark is super nice and helpful everytime i come in with a concern . he got me taken care off every single time and made me feel welcome ! this is a place to go to , to get your car check and fix , all great techs ! thank you Autonation Ford !

Thank you to Steven W. helping me get a brand new Ranger. Super helpful and knowledgeable guy.

Service was performed on time with perfection.. Kevin Morgan is the best. I have my truck service at AutoNation because because Kevin always provides the best service.

Great car buying experience! Customer service was excellent except the salesman did not return calls after the sale. But as soon as I contacted management the response was excellent.

Great experience working with Auto Nation, thorough and precise,

Jake Clark provides great service.

Go ahead and skip buying used from Autonation Ford. I don’t have any new car buying experience from them, but I can assure you, the “inspection” they do on their used cars is terrible. Got my used car home, had a ripped axel boot, pulls to the right really badly, and after a couple days developed an exhaust leak. I called to see if they would do a “good faith” repair since they missed this in the inspection only to be told I could pay their service department to fix it. I have had great experiences with autonation chandler honda and Scottsdale Subaru, but do yourself a favor and just skip Autonation Ford, they aren’t worth your time.

The entire experience was awesome. Maria Markos was great, she took us for a test drive and showed us all the features and explained them as we were driving as well. I was in and out in less than 2 hours. Everyone was very friendly and helpful and they explained each step along the way. Best car buying experience I have had. I am extremely happy with my new Ford Ranger.

I used KBB.com to get a quote on selling a 2012 Mustang. The quote was fair and AutoNation did the deal. All went well and took about 90 minutes. Tim Felty at the Scottsdale dealership was great! I had to check one of the visit reasons, but none addressed my reason for being there. So I checked the "new" spot. Just an FYI, they need to update the survey....

Been using the North Scottsdale location for all vehicles for many years. Always an easy, great experience.

We have been doing business with Auto Nation Ford in Scottsdale for years and have never had a problem making a deal or getting service. The Ford vehicles have been in our family for years and will continue to be in our family, thanks Auto Nation.

Kevin Morgan is a terrific service writer. No nonsense - get 'er done. He took the time to research a battery issue and saved me the cost of a new battery. Here comes the test: my car crapped out last night with a transmission shifting problem. AAA brought it to your dealership last evening, 5/15/21. I could have sent it to a number of AAA service centers, but I chose you. The clock is running.

Very friendly and helpful staff. Vehicle was purchased for my wife, and they set aside time to go over the vehicle at a separate time with her. In addition they have made contact with me several times since to make sure everything is as expected.

Excellent service. Had a great experience. I will continue to use this dealership for service.

Very easy to work with. We built our own vehicle and the financial part went very fast.

Brake system went out on my Ford I had it replaced at a Ford dealership . Ford then issues recall on same system. I get a letter telling me to take car in to verify system is good and to take receipt for repairs for rebate/ refund verification with me and I confirmed this with Ford customer service. I take the car in on April 30 with paperwork. Service is aware of recall but not aware of what to do if repair work has already been done. I tell them it’s in the recall letter I have and offer the letter but it’s just repeated they don’t know what I’m talking about. Someone offers to check with their boss and call me. May 11 and have heard nothing.

Easy to work with, built our own. Kept is informed and financing went wuick.

Purchased a new pickup from here in 2019. Dave the salesman was awesome and Vlint in service has been good to work with.

Very happy with the service and staff super helpful and friendly

Just purchased a new Ford Ranger @ Autonation. Maria Marcos is the best!! What an experience from start to finish. Thinking of a new Ford? Give her a call

Been a customer of this dealership for 17-years. During the last visit one of the batteries in my diesel truck tested low and was recommended that it be replaced. When I noted that it was genuine Ford and installed at this dealership within warranty period the batteries were retested and miraculously tested fine and not replaced. The visit before I was told my alternator was bad, told not a genuine Ford part, and replacement required. I noted that it was repaired and replaced at this dealership and provided invoice proof. Only then did service back off and replace under warranty. No explanation given as to why service had previously replaced with a non-Ford part. They did replace as a warranty item but only because I had more complete records and pushed back. Now wondering if the alternator weakened or damaged the batteries. I think a bad battery can tear down the FICM too - this all gets expensive quickly. I believe part of the challenge here is I've heard that Ford is very strict with what qualifies for warranty replacement so it goes beyond the dealership. The other problem is staffing turnaround at the dealership. The moral as a consumer is to keep detailed records and don't be afraid to push back on repair recommendations and warranty replacement items.

Jake was great! He discussed my options at drop off, then called me later to recap the work that had been completed, along with some additional recommendations for service, based on their inspection. I was unable to pick my car up before the service department closed, but Jake was able to arrange for me to pick up my keys at the sales desk.

Excellent customer service. Nick is a true professional

I was impressed with my service rep Paul Garza. He welcomed me to the facility and gave me a breakdown of the work I requested. He gave me a tentative finish time then directed me to the lounge to wait for my service to be completed. I?ve always enjoyed going to AutoNation Ford. All there employees are very nice and service oriented.

I recommend their service department it’s conveniently located for North Scottsdale carefree folks they seem to do good work they do forget when you make an appointment but they’re not fitting you in that you actually made an appointment with them but the worker so far that I’ve gotten from them on my new Ford F3 50 has been good my service attended Garrett seems to be a friendly young Man. The work was done on time in the communications about what was done was satisfactory

I went to Automation for an oil change and the representative Adam Sterpka was really friendly and helpful. He explained things to me and even saw that my tires need to be checked. The other employees were very nice also and I will definitely keep going to Automation Ford Scottsdale.

Great customer service, truck was finished in a reasonable amount of time.

Many challenges with this visit. They wanted to charge $150 to assess an all wheel drive issue on my vehicle that was still under bumper to bumper warranty before the work began. I scheduled my visit in advance and had to wait 2.5 hours to get a loaner, eventually requiring a shuttle to another location to get one. No one called me to let me know my car was ready and the phone system for service was so bad that I called the sales floor and asked someone to walk over to the service desk. The service manage told me not to leave voicemails on his phone, as it was not his and he could not return calls. Tried to share my experience with service manager twice and he simply did not have time to respond to email or a phone call. I even saw him when I picked up my vehicle and he was still busy, so they sent me to the General Sales Manager. We had a nice conversation. She listened and was going to follow back up with me. Even after prompting her by text (which she recommended), I heard nothing back from her weeks later. This was not the experience I expected for a dealer representing Ford.

Mark, the director of the service department, did an amazing job taking care of my Mustang. Mark really went the extra mile to make sure everything was taken care of and communicated it to me. Mark takes ownership of his department and now a days that’s a rare thing. Thank you Mark! I will continue to use Autonation just for the fact I know Mark will take care of things

My service Advisor is Clint! He was great. Got my oil change and tires rotated in a timely manner! Most of all, my car always gets the best car wash, each time I bring it in. I find the people there friendly and they seem to like working there.

My Service experiences have always been very good! Problems were explained with clarity. The service writers were polite, understanding and concise. Pricing was reasonable. Repairs were done by service technicians who understood problems had by my Ford vechicle. I have always been extremely satisfied with the done to make my car safe and reliable.

Went in for an oil change. It took almost 2 hours. I could do this myself in less time and that includes going to the store to pick up the oil and filter. No apology, nothing. Do not go here for your service unless you have all day with nothing better to do. This is the 2nd time, as it happened 2 years ago. Vehicle is under a service warranty. Maybe that's the reason, we are treated as bottom feeders as they don't care because we already paid. From a business perspective to keep customers don't you want them to be satisfied so they come back? Don't go here for vehicle service, unless you have to, like us.

I bought my car 4/3 returned for engine light and touch screen issues on 4/4 and just got it back on 4/21. Over 2.5 weeks at the dealership. Lack of communication on all parties involved. I initiated all calls for updates. Not happy with that. But relieved to get car back.

Autonation Scottsdale. Islam Kandi was a great sales person. Most stress free purchase of a vehicle ever. If your in the market give Autonation Scottsdale a chance to win you over. Ask for Islam kandil.

The Mach E has been an amazing vehicle. I look forward to what Ford brings in the future.

Clint was professional, courteous, thorough & very easy to work with. Highly recommend him!

I have a little more than 2,000 miles on my new 2020 F-150 truck. The brakes were squeaking. I called and spoke with Garrett and later with Mark, tech mgr. They had to machine the front and back rotors. I wanted new rotors put on. Mark said that it was against Ford policy. Both of them were professional about it. Not happy with Ford. This was the 6th time that I had to take it into the dealer for other issues What is going on? Anyway Mark said the warranty is only for one year or 12,000 miles. I like the truck but hope that I did not buy a lemon? I still believe that they should have replaced the rotors. I hope that the brakes last for at least 30,000 miles.

I asked for an oil and filter change. The service tech asked if I wanted the tires rotated and I said no. It took more than 2 hours to change the oil and filter before they finally told me they were done. I didn't question the bill but as it turns out, they rotated the tires at a cost of almost $30. They were new tires! I was mostly upset about the fact that it took 2 hours to change my oil/filter especially since I had an appointment. Then I got home and there was oil dripping on my driveway. Very sloppy work and I will NEVER take any of my vehicles/business back to AutoNation!!!!!

Fantabulous!!!!! Absolutely awesome, great communication, great service, I would travel from Goodyear anytime for such exceptional service. Jake was awesome!

My advisor Jake was very uneducated on my 2020 Raptor. Brought in vehicle for 10,000 miles service, they were two hours late, truck was finally brought up sopping wet inside and out, when I got home noticed oil dripping from under my vehicle! I had to have vehicle detailed to remove water spots let by the service! Very unprofessional , won't be returning !!!!!

Overall just not friendly, felt like my new service advisor was bothered by my presence. It was my first time bringing my 2019 F-150 in for a recall and oil change, when scheduling it they said they’d need the entire day to perform the recall. So I planned to drop it off first thing at 7:30 (my appt) however, upon arrival I was informed Ford decided a different route and they wouldn’t be performing the recall, so I was literally in for an oil change and tire rotation. Now about 1.5-2 hours estimate, which changes my approach to waiting vs ordering up a ride. (No courtesy shuttle because of Covid) however if you want to rent a car, Enterprise will send a shuttle to pick you up. The cost for a synthetic blend oil change and tire rotation was $90 and took 2 hours. I‘ll be driving 40 mins further to get service elsewhere.

This vehicle was hard to find, given the parts shortages limiting all auto manufacturing. The sales person we worked with did a great job of ensuring we got first shot at buying it when it finally did arrive.

Took truck in for maintenance and failed to put windshield washer fluid in reservoir although part of program

Our sales person, Gary, made buying a car an experience not a transaction. His engagement level, was exceptional! He made car buying a connection, not a purchase. Thank you Gary, and AutoNation, for feeding the human spirt through car buying!

Ken was very helpful in helping us to secure our new to us van.

Salesman was respectful, low pressure, helpful. Negotiations were typical back and forth, wasting time. I ended up going to my bank for better finance rate, because they kept offering me high rates and I have great credit. Worst part was finishing the paperwork in finance. That guy kept trying to sell me warranties, paint products, extra insurance. Was very disrespectful to me because I just wanted to get the car, nothing more. I left feeling punished for not complying and spending $1000s more on his add ons. He took the joy out of my purchase.

Cherish was great. Open and honest. Friendly and great customer service.

Had the oil changed and tires rotated this time. Clint was very friendly and professional.

Just bought my 6th truck from AutoNation Ford Scottsdale. Great service and great price.

Communication and customer service is always huge with me I got both of those through my service advisor Clint I would recommend AutoNation of North Scottsdale anytime

Positive experience. Work was done on time and went above and beyond what I requested.

My sales person Tony Coury was very good about getting me trough this purchase! from walking in the door to test driving to financing. Ali the finance Manager worked very hard to get me financed, Thank you for everything. The finance manager at night said he would call me back about a warranty and never did. The detail department could use some training in detailing of vehicles. My truck was not very clean and the barcode sticker is still on their. I am very excited about my truck everyone loves it. I believe I goy an awesome deal & vehicle at auto nation Scottsdale Ford, but communication and and follow up are also just as important and part of the experience.

I have been a customer of Autonation for over 20 years and always get exceptional service.

Walking into the service area it was greeted by several super friendly people. I felt like I was hanging out with friends. It was a great start to my service experience. My service check as long as I anticipated it to you. Not too fast not too slow. And everything was finalized with ease. I always have extremely great customer service at AutoNation Ford in Scottsdale.

Service tech (Bradley) took me right on time at 7 AM. Wrote up ticket quickly and I was in the customer waiting area in less than 10 minutes. Came back and went over results of service and solutions to a couple things I asked them to check. And we set a date to do the remaining work. Under 2.5 hours which was great!

I worked with the sales rep Peace, and Bobby Mann in the finance department to complete the purchase of my new F150. The depth of knowledge they both displayed was so helpful and impressive. I am very pleased with my whole experience. It’s really great to walk out after making such a large purchase and feel really great about the decision! Ask for Peace and Bobby and you won’t regret your experience!!

Thanks to Tre Foster, my new car buying experience was pleasant and stress free. He was easy to talk with and good at explaining the features and answering my questions as we test drove 2 vehicles. I really enjoyed working with him as he guided me through the buying process from start to finish, including connecting my Iphone and my Ford Pass app. I am old enough to be his grandmother!! Everyone I came in contact with at AutoNation Ford in Scottsdale was helpful. I really like my 2020 Ford Edge ST!

went in for oil change, 2 recalls, check levels. Would not return calls and had the truck for 8 days. only 1 recall done. All levels checked out per the technician but there was no washer fluid when we brought it in. Gave a 1 star with Ford and now the want to know what the dealer did to fix the problems. Answer...Service Manager will not return our calls (3), therefore, nothing has been corrected!

This was an easy experience, with a knowledgeable staff. I would do business with this service center again and recommend them to others. Five stars!

James acridge was wonderful to work w on our purchase of used vehicle appreciate working w people that provide great service

Was a good time buying a truck. Very knowledgeable and helpful.

Finance manager sold me a service agreement stating, "lender" will require such in order to finance due to mileage of vehicle. Only to find out during my interview with the lender that they do not require the purchase of any ancillary products as a condition to finance the purchase. Very dissapointing that you guys have to lie to make a buck.,.. sales people could not answer questions; nor did they explain features of the vehicle. They seemed to be in a hurry to get home. Sales person left before my deal was completed with finance.

worst customer service. It has been 13 days and I call everyday to get status on my car but no reply. They should put a stone on the reception with sign saying "we will get back to you, we apologize ,but we won't you know, everyone is busy and our service sucks" and the IVR should also play the same. They broke my new car after I gave it to them for a 30K service and I ended up paying 2000$ but still didn't get the car because there incompetent and irresponsible technician could not figure out what they had done to my car, Ford Expedition max 2019.

Friendly people made my visit welcomed. Very nice shopping experience.

Jeremiah was great to work with and he helped me pursue the Bolt ev that I was interested in. He worked all day on it and even delivered it to my home.

After waiting about 3 months to finally schedule an appointment due to part not "yet available" from Ford, I finally got okay from one of your service representatives and assured that I could schedule my service appointment to replace an item that was recalled for a rear camera piece that was recalled for the Ford Edge. I went ahead an scheduled a weekday early am which meant I had to take a day off work as they told me this would take 1/2 to a full day to get done. When I arrived as scheduled for my appointment I asked the service representative how long they thought it would take and figured if its the half day I could just hang around the lounge waiting area and get some work done I brought with me. The representative told me I can ask and see and if its longer I would arrange to have a ride pick me up. After two hours went by, figuring they were working on my car, I get a call on my cell phone from the representative telling me they could do the work today because they didn't have the part! As you can imagine, I was not very happy. 1- Why would you schedule someone for a recall part and then not have the item in stock or at least set aside in there name so it would be available on their scheduled time. 2- Why did it take two hours before they told me the part wasn't available! Imagine if I had arranged a ride and din't stick around and then had to find a way to get back if I had left the premises. 3- I scheduled this day as required, so came through on my end. My day was a complete loss as I had made arrangements to take the day off of work and now I have to do it again since the service was not taken care of! After waiting two hours and getting my car back I mentioned to your service representative, "If I reschedule this appointment, how am I assured the part will be work and the work will be done so I don't have to go through this again?" The representative said she would taken upon herself to call me when the part is back in stock and reschedule me to come in. As of 3/15/21 I have yet to hear from anyone.

Thorough

Mostly fine except for two things. 1. Did something to the electronic screen. Now a Bluetooth screen pops and it is very difficult to find the radio. Do not know why the had to mess with that. 2. The hood lever on the inside of the car was laying loose inside the car. Obviously not much care. I don’t know if something broke off of it.

The dealership was clean, organized, taking proper COVID precautions, and the sales guy, Ken, was great. He got the initial docs done and I told him what I had for a down payment and he gave a document that detailed out the payment options. I thought the interest rate was a little high for me and asked about it. Ken told me that there was nothing they could do to reduce it and gave a reasonable explanation, which I accepted. I chose the payment that worked best for me and it was easy and simple. Everything was great until it was time to go back to finance and sign all the documents to buy the truck. This is when I met Blake, the person that would be torturing me for the next hour. He pushed the extended warranty plan on me. 2yrs/24k miles for $4000. I had to keep saying "no" for 20 minutes. Then came the maintenance plan. 3yrs/60K miles with only 10 visits for $1,495. I said no. He kept pushing. Got irritated, turned to calling me names, finally accepted my answer of no. It took 34 minutes for us to get passed these two things. I know this because it seemed to be taking forever so I was looking at my phone every few minutes. When it came time to sign docs, he appeared to be annoyed that I was reading what I was signing. He deflected any questions I asked about the documents. I started reading more and found out that he was trying to scam me. He secretly included rental car coverage and GAP coverage on my load but lowered the interest rate to try to hide it from me so I wouldn't notice. WHAT A CON ARTIST!! They can't lower the rate to help people, they can only lower it to cheat people to include add-ons to the loan when it benefits them. I told him that I didn't want it and to remove them. He got upset and told me that he was "trying to help me." I told him that in the beginning, I told you guys what my down payment was, I selected the payment option and months already. Why can't we just do that? Why is it this complicated? He then started throwing a little tantrum like my four-yr-old does and said "Fine. You want the higher rate? Fine. you don't want my help? Fine. I was only trying to help you." All while snatching the paper from in front of me, slamming his drawers and keyboard, printing a new sheet, and slamming it in front of me. I could not wait to be done. I couldn't believe what I had to go through. The only reason I didn't walk out was that my wife left already to get home so the sitter could leave and I didn't want to take a $100 Uber home. This was like a timeshare sales presentation but instead of me getting free stuff I was actually paying them $500 for this. After 34 minutes he finally moved on to me signing documents. I have purchased a lot of cars but NEVER have I been treated this way. Blake was dishonest, manipulative, condescending, and unprofessional. I gave it the weekend to cool off before calling the dealership back to share my experience. I spoke with Tim Shelty briefly. He said he would have the manager call me. Nobody called me. Shows that they just don't care enough they customers to try to make things right or even offer an explanation, they don't care about their employees enough to coach them on how to be better at their job, and they don't care enough about their future customer to stop this kind of behavior and manipulation from continuing any further. I will NEVER go here to buy another car and I will actively recommend that others avoid it.

I was early for my appointment and all staff graciously greeted me and made sure I knew my service advisor would be with me shortly. Everything went smoothly. My service advisor, Adam, went above and beyond to help search out a custom resource for mobility needs.

Go elsewhere. The person who performed service trashed my car and floor mats with grease and left garbage in my vehicle. I tracked grease into my house. They said, "sorry." Spoke with service mgr who offered to shampoo my mats. I asked for new mats and detail my vehicle. Honestly, I don't even want to return, but I have towels on my floor now where the mats were, so will return for those. Otherwise, it's Valvoline drive through service from now on. Always awesome. Seriously, 3 hour waits and getting jacked around in dealerships is not for me.

So far my salesman Jess, was and is very helpful especially with all the new computer buttons and “how to do” things in my new car

1989 Bronco turned 100K miles. Replaced spark plugs, wires, and distributor cap. Replaced ignition switch do to difficulty of turning on. $1700. OMG. WTF is going on at this Auto Nation Dealership. No ride home after drop off. Apathetic customer service. Workmanship was good and the job was completed well. 5 hours of labor to fix an ignition switch. Previous week I had a Honda Pilot with a 100K mile service. Plugs and tune up. Customer service was amazing. Lyft ride home. Many small items and big items. Half the price with constant communication. I had to pull teeth to get updates on my Bronco. Never again at Ford Auto Nation!!

It is with great pleasure I offer this review of my experience with AutoNation of Scottsdale. Service Advisor, Kevin Morgan was a pleasure to work with. He made me feel as if I was the most important person in the building. He was professional and pleasant to speak with. Once the issue with my F-150 was identified, he provided a plan of action to repair as well as a reasonable time frame to complete. He then arranged a loaner vehicle to use while the repairs were being made. The customer service, the quality of the repair, and the quick turnaround was truly a good experience. I would recommend anyone looking for service of their vehicle to seek out AutoNation and specifically, Kevin Morgan as the solution to resolve maintenance issues with their vehicle.

1989 Bronco turned 100K miles. Replaced spark plugs, wires, and distributor cap. Replaced ignition switch do to difficulty of turning on. $1700. OMG. xxx is going on at this Auto Nation Dealership. No ride home after drop off. Apathetic customer service. Workmanship was good and the job was completed well. 5 hours of labor to fix an ignition switch. Previous week I had a Honda Pilot with a 100K mile service. Plugs and tune up. Customer service was amazing. Lyft ride home. Many small items and big items. Half the price with constant communication. I had to pull teeth to get updates on my Bronco. Never again at Ford Auto Nation!!

Ken Cullen was awesome! I love the transparency, you won't find it anywhere else. Bought a used car, price was excellent, restoration was good.. could have been better but I am still happy with my new car. Drove away smiling with a full tank of gas too. Gave me a fair offer on my trade in. The title clerk is a salesman.. just know that. I understand he makes commissions of the warranties he sells but I think that guy should be fired, I shouldn't have to tell him no and explain to him 20 times as to why I did not want an extended warranty. He was just rude, rude, rude and I hope I never meet him again. Rude to me and rude to my wife, which I did not appreciate at all simply because I declined a warranty and he didn't get a sale. Not cool! Everything aside from the title clerk, the experience was wonderful!

Went in for 30k service. Suggested a slew of things not necessary (very clearly states what's recommended in the manual). Did a few extras as we purchased this vehicle certified pre-owned so was ok with coolant flush. Also had a recall that needed to be taken care of. Picked up vehicle - oil not changed (or not reset - but as far as i'm concerned, the job isn't done) and recall not fixed. These are just about the ONLY two things necessary. Now I question whether anything was actually done on the vehicle. Dealer also "ordered" new engine mounts, under warranty - didn't replace those either as they couldn't get them delivered for "months". So not only was I charged for service that didn't happen, Ford corporate received a bill for the recall work that didn't happen AND warranty covered work and parts that I will surely NEVER get replaced. Great work Auto Nation Ford. You've officially screwed a dedicated Ford customer over. Please contact me ASAP. I will be in this weekend to speak with whoever is in charge of this incompetent service department.

Timely, informative and reliable service performed.

Excellent customer service from beginning to end. Very efficient process that didn't keep me at the dealership all day.

Horrible. Worst service ever, and they didn't care. Booked an appointment for a recall notice that said 2 hour replacement time. Dropped car off. 2 hours later, THEN they told us the repairs would take 2 days. Reason: The guys were busy with other cars and they neither ordered the parts for the recall, nor allocated any time for the appointment. Would not give loaner even though they were leaving us without a car for two days with no notice. We needed the car that day so have to come back. They indicated they wouldn't order parts in the future until the car is in the shop, so even when we come back, it's going to take another 2 days. I bought the car here. Never again.

Terrible Customer Service. Took Truck In for an oil Leak. Service rep said it might take a couple days, I asked if he thought they would need it longer he said know. After 3 Days I called and Rep said maybe Saturday. When I called Saturday there was no one working on the Truck and no one to give me information. Called on Wed, 3 days later. Truck is there a week, left messages. No One Called. Called on Friday and a young lady found out they were awaiting an Oil Pan. News to me, no one called to let me know anything. Called again on the following Friday, no Parts, excuses about weather delays. Still the only way I find out anything is if I call. Service Manager finally calls week 3 and lets me know truck is ready. I pick it up after 3 Weeks, You would think they would have run it through their car wash. Nope, just another example of terrible customer service. In the 3 weeks they had the truck I had to Initiate all communication and not once was I offered a Loaner. Unfortunately my extended warranty is with Autonation Ford. If not for that I would cease all business with them. Service Department could really use refresher training in Customer Service.

We were looking for a new vehicle for an upcoming road trip to the Pacific Northwest. Jake, our sales person, and Jose, his sales manager, were very helpful in finding a vehicle that fit our needs. We felt they very honest and straight forward in providing use the information we needed to make a purchase decision! I would highly recommend doing business with them!

We bought a Ford F-250 and we love it! Our salesman was very nice and helpful. The management of the dealership is also very helpful and considerate.

Sloppy experience, I've been going here for 4 years now to ger my oil changes. It was convenient, I work close by I would drop off during the day and pick up afterwards. This time was so disappointing! Nothing was reset, there was a yellow sticky note pad that was on my window that said " do not close" the left sticker that they replace with new mileage that shiw me next oil change was still left there from previous..was unsure if it actually got done or just sat there.. had to call the next day to confirm. Very unsatisfied

This was not a very pleasant buying experience. Thanks to Ali in finance, the deal came together.

Josh, the service rep, went above and beyond in helping me get a rental car delivered when my car broke down. He was great to deal with throughout the repair.

Awful experience. On hold for over 30 min. No one gets back to you. Go somewhere else if you want to be treated like a human.

These people are dishonest and their sales tactics should be outlawed. Price of car changes depending on how you pay for it. Was given a price in writng for a car, and when they learned that I wanted to pay cash, the price went up! Scam

Josh was an excellent service rep, very helpful and friendly

The Finance department is horrible. I had been approved through 2 different lender and I specifically had a conversation with the sales manager about pulling credit with a bunch of different lenders. They new they couldn't compete with the financing I already had and still sent out my personal information to 15 different lenders pulling new a new credit report each time. This was done without my consent. The sales manager told me they would help me get this resolved and get the inquiries removed. It's been 45 days and they have done nothing to help me resolve this issue. I have followed up on 3 separate occasions and haven't received a call back yet. I have filed a complaint with the CFPB and recommended you do if you have had a similar experience.

My wife and I are very pleased with the customer service we received at Scottsdale Ford AutoNation. The sales staff was very professional and friendly. We definitely will let our family and friends know about how well they treat their customers.

Tim and co-workers at AutoNation Ford in Scottsdale AZ served me well! Want to thank Tim again for the response to my query regarding vehicle. His persistence resulted in a sale and a happy customer

Fantastic experience. I worked with Adele who made it a pleasure. Do yourself a favor if you’re go to Auto Nation amd ask for her.

the staff is knowledgeable, they're friendly when you call no matter who you speak with, I believe all Ford dealerships should take lessons or a class from AutoNation Ford on how to be polite be patient understanding and knowledgeable

Cameron Ward, my service advisor was very helpful and courteous and informative.

Jess was great to work with as I was an out of state buyer. The negative for the dealer was the $495 administrative fee which was excessive and way above the national norm.

We never buy on a whim. They were very helpful with any question we had. Nobody hounded us to buy. They didn?t have the exact vehicle we wanted. They worked hard at finding one with everything on it we were looking for. A few emails and a call and we were back to buy our new vehicle. They were friendly and easy to work with.

Staff are knowledgeable and willing to help with any questions or needs of the customer. They work as a team.

Learn how to write your auto leases. I am a Costco customer and got my Ranger through your firm about seven weeks ago. Big mistake. The lease was fowled up by your person in your finance department so you contacted me to sign a new lease two weeks after I took it home. You even botched the second one because you put in the wrong county on the lease, which I had to correct (Yavapai county not Maricopa). I signed and sent back that back to you about a month ago. I still don't have my permanent plates. I had to waste countless hours calling the bank to pay electronically because my paper bill process was screwed up by your mistake also. My auto registration is delayed. Your business, which has an impossible phone system, is disorganized. The few people I talked to did not call me back when they said they would to assure me that my bank process and plates were taken care of. Also, in my opinion your Costco training for your sales people is inadequate and was not handled efficiently by the salesperson who was supposed to be trained in that. I am still in contact with Costco. If I do not get my permanent plates soon I will contact Ford Motor Company and follow up with Costco with more information. In my view your place is a madhouse and I would never buy another car from there nor recommend it to anyone. All I want now is my permanent plates and paper bill for my next lease payment which hopefully will come in the mail. RM

I bought a new Ford Explorer from Autonation Ford Scottsdale. Peace helped me through the whole process. I went in several times trying to decide on the right car for my price range. He was very knowledgeable, helpful, and patient. I love my new car and was very happy with the car buying process.

Terrible service. Sloppy work. Very difficult to communicate by phone

How is it that I can have a low pressure warning light come on repeatedly, bring it into the dealer and have them say “we couldn’t get the warning to come on”? First, did you not believe me? Second, I get instant notifications through the Ford Pass application of the warning. I’ll try another Ford dealer.

Yet another nightmare with the Service Department. I called and left 3 messages to get my vehicle in for a recall. When I did not get a returned call I went in and was finally able to schedule the recall service. Dropped my car at 7:30am Monday morning and it took until 8:45am to get car checked in & to Enterprise for loaner. Wednesday when I had not heard anything about the status of my vehicle I sent an email requesting status. The only response was that I had the loaner until Friday. I replied asking status of my vehicle. No response. Received call Friday vehicle was ready. Went to pick it up and they did have to replace all 4 door locks. Oh, and they washed the exterior 🙄 Driving home I noticed the clock time had been changed? Tried to call. No answer. Emailed ... 4 days later No answer. My next car will not be a Ford with AutoNation being the closest Service Department.

Always friendly and on time just had my Escape serviced there very smooth, if you have Ford vehicle I recommend Auto Nation

Great service and personnel. Have been dealing with AutoNation for the last six years and have been very pleased with their service department.

Thanks so Much for the Wonderful car buying process.!! No hassle at all, very pleasant and I was in and out.! They continued to call and write for days after to assure the process was still what I expected.! Much Appreciated.! Definitely will refer this car lot to anyone looking for a car.!!

I definitely recommend Autonation Ford Rene is a very helpful and professional salesman The financing department give you the best deal right away and I?m so happy with my F150 two thumbs way up!

Adele at Autonation Ford in Scottsdale was AMAZING!

This was a recall on my son?s F150, formally my personal vehicle.

Adam was exceptional and accommodating to my very tight schedule even though he had a full schedule that didn't include me at that time. Michelle the cashier was so pleasant and wonderful to work with. The Service Director Mike even thanked me for my business. What a wonderful crew of true professionals ! BRAVO Autonation Ford Service Center !

Service was quick and the vehicle came back clean and ready to go

EXCELLENT HELP AND PERSONAL SERVICE FROM MARSHALL!

Autonation was very transparent in their information and honored all the potential internet credits and incentives. They were professional and answered all our questions. Maria was our Salesperson and was excellent. She followed up with us several times to check to see if we had any questions and made sure we left with our phone paired to the automobile. She also went through the major functions of the dashboard

No pressure, knowledgeable salesman, would recommend!

Excellent staff was patient throughout the purchase process. I had some issues with my trade-in but was treated fairly by the dealer and purchased a used vehicle at a great price.

Nice experience. Have been coming back for years. Will be coming here again

I brought my car in at 8 a.m. on December 9 for repairs, left it overnight, and was told the next day that due to Covid, there weren?t enough technicians to repair it. Someone is supposed to be calling me back when they can fit me in, but still waiting.

Had a great experience buying. When I showed interest in a vehicle they completely pulled it from their website to reserve it for me. I thought it was a very reputable practice for a a car dealership.

Efficient & on time. Fixed my problem at a fair price

They went above and beyond to help us get the vehicle that we wanted.

Everyone that helped me was very kind. They allowed me to “reserve” the vehicle I was coming to look at so no one could buy it out from under me. When I reserved it they took it off the website completely which I thought was extremely reputable for a car dealership. 10/10

Marshall was an excellent service advisor, very thorough.

My new Service Advisor Marshall Bawden continues in the footsteps of my previous excellent Service Advisors. Marshall has great communication skills and the service was excellent as always. I will certainly recommend AutoNation Service Department whenever the opportunity arises. Thank you.

The people are very nice. Problem is you can never talk with someone. You are in big loop that always goes to voicemail. Took 45 minutes of constantly calling numbers to try and get some help when car needed to be tolled to Scottsdale location

Drove up without an apt and they were able to help me get my tire fixed and all under my warranty that I had purchased.

I acquired my Ford Ranger XLT from Autonation Ford Scottsdale. The overall experience was positive and Adelle my salesperson was particularly helpful. I can recommend this place and my car so far is delightful.

Lauren Koontz exceeded my expectations in customer service. She was very friendly, professional, and very knowledgeable. Additionally, she was able to find me a new truck within 2 hours of calling her. Greatest car buying experience I've ever had! Will definitely be recommending friends and family to Scottsdale Autonation!

David Knapp was a great salesman to work with. stayed on top of the entire process. made sure if he was out, that someone else was on top of where we were at. would highly recommend autonation ford.

I have been going to this dealership since 1998. In that time (during change of ownership, etc.) I have only had 3 service advisors. I think that speaks for itself. Kevin Morgan is awesome. He listens to me (I'm female,) alerts me to upcoming issues and potential cost and always takes the time to explain and talk to me. Our family owns - 1999 Ford Explorer, 2001 Ford Excursion, 2006 Ford Explorer and 2011 Ford Escape. I will only have them serviced and repaired by Kevin and the mechanics at this dealership! In the end, it has always been more cost effective than going the "cheaper" route.

AutoNation Ford just offered me $13,000 less for my trade in than their closest competitor. Definitely not where I’ll be taking all my business.

Thanks for your help Kevin Morgan you assistance was great thank you for your help

I had a small problem with a wheel that got damaged and bent. I needed my tire monitor changed out to the new tire. A quick in and out, the service department got me going in no time flat...with little expense as a bonus. Definitely heading their way the next time I need something done.

Great service as always thanks to Kevin and the Ford team.

Overall the buying process was smooth and easy. Salesperson Jessica assisted us every step of the way. But my advise to future buyers, review financing documents carefully before signing.

Marshall Bawden is my new Service Advisor. He is very knowledgeable and has a great personality. Marshall is a great addition to the Service Advisor Staff. Looking forward to working with him.

Jessica and Adele were very helpful. They had the car ready to test drive. And they held the car so we could see it. The actual buying process took hours even though it was a cash transaction. Overall very good.

Where to start! My experience was absolutely awesome. Marissa was my main point of contact and helped me throughout the majority of the buying process. She was phenomenal and I truly appreciated the time and effort she put towards my experience. I also interacted with Lauren and Austin during my process as well. They were super cool people and made my experience that much better. I highly recommend checking out AutoNation in Scottsdale for your next purchase. Thanks again!

Adam was terrific!!! *****

Adele and Jessica (internet sales) were so helpful. They reserved the car for me. And were great answering questions via text. They had the car ready to test drive ,when we arrived. The sales process took a bit long considering it was a cash transaction. We were there for 4 plus hours. They did come up on my trade. Overall very satisfied. Happy with purchase!

Worst service we have ever received. My husband and I own a 2020 Ford Explorer ST and made an appointment to have our oil changed today at 10:30 AM. I made the appointment on Saturday. Normally when you have an appointment you’re normally seen and taken care of pretty quickly. NOT THE CASE AT YOUR ESTABLISHMENT! We waited 3 hours with no word on our vehicle. My husband went and spoke with the service writer to find out what was going on with the oil change. The service writer came back and told us it would be another 2 and a half hours. Mind you we have already been waiting 3 hours. My husband asked for our keys and we left without any service! What good is an appointment when you have to wait 5 and a half hours for a simple oil change.

Service dept has been great, sales not so much

Adam did good job i would go back any time in the future

AFS worked hard to meet my needs. Great people.

Car was towed I. For emergency repair wouldn?t start battery terminal cable was broken off by corrosion. Towed it Friday night was told it probably would not be worked on till Monday Saturday Adam my service adviser called me to let me know he new the problem and well long story short car was donen Saturday afternoon Exceeded my expectations!

Not great. Took my car in with a broken sunroof that wouldn?t close. Warranty repair. They had it for get this...7 days and it came back closed but now it won?t open. $500 for a rental since none was available when I dropped the car off

This place is horrible. I had to bring my truck in several times for several issues. They told me my service advisor was Ken. But I never met him one three occasions, until the final time I picked up my truck and will never be back. He provided no customer service nor any advice. These guys frustrate me.

Adam Sterpka is my Service Advisor at A.N. Ford. I dropped off my Explorer after hours on Saturday and filled out the form. Then put the keys in the drop box. Simple. Adam called me Monday afternoon with update. Vehicle was ready Tuesday. All work covered under warranty. Everything was explained and I was on my way. Very easy. I'll be back.

Pleasant experience; had an appointment with Jim Harre. He took care of everything and called me when my car was ready to be picked up.

did a good job, on time and even washed it for me.

September 30, 2020 To: AutoNation Scottsdale Service Garrett Service technician Re: 2017 Ford Edge Would not Run My 2017 Ford Edge stopped running after the Check Engine and Wrench lights came on. The DTC code said it was Throttle positioning. The engine would run, but there was no power to go more than about one mile per hour, so I had it towed to AutoNation Ford in Scottsdale from Carefree, instead of Sanderson Ford where I bought the car and usually take it. I can say I was very impressed with the service, calling, giving me updates, and diagnosing the problem, which turned out to be wiring problems due to rats eating the wires. I found a directional signal that stopped working a year ago, which had frayed wires due to rats, which we have many living in near Carefree. Having worked in control systems with Honeywell, I am well aware of power and grounding problems not only causing a failure, but also damaging sensitive electronics. I am impressed that AutoNation fixed the wiring and did not say other electronics also need to be replaced, at this time. I realize they could be compromised and may be a problem in the future. I will also write a five star review about my experience. Thank you for the good service, honesty and quick repair. Don Sluyk North Scottsdale, AZ

Excellent experience overall which I have come to expect. My new Service advisor, Kevin Morgan. was very communicative. Super advisor.

Polite, safe, and professional! Kevin Morgan is personable, did a great job, explained everything and got it done promptly!

My sales person Mr Foster was excellent, very knowledgeable and patient. I would recommend anyone looking for a vehicle to ask for Mr Foster. Thanks for your attention.

I didn’t purchase here, but I still recommend this dealership. When walking the lot I was promptly greeted by Steve, who showed me two trucks. He was patient, professional, and knowledgeable on their product. Once I finished the test drives, I was welcomed into a low pressure environment. The Sales Manager was also very helpful and answered all of my questions. If you’re in the market for a Ford, start your search here.

Made an appointment to wait for the new leather panel. They called, We dropped off the vehicle and picked it up the next morning done to perfection. They even washed it up for me.

My wife and I stopped to check out the inventory when approached by a sales person. We were then “handed off” to another sales man “Trey”. We were invited to check out a very low mileage 2019 Ford Flex. After driving it and being “sold” on the amazing features of the car, we were invited to buy the car. My wife wanted the car. The price was right. We said, “let’s do it”. After doing all the application paperwork, having our credit pulled and then speaking to the sales manager “Joe”, we were informed that a bank pre-approved us. We went thru all the paperwork to buy the car. When we were done, we had only to go to the finance department to finalize everything. Joe walked over and sat down and said that he had bad news for us. He informed us that the Flex was already sold and shouldn’t have been on the lot. Additionally, they didn’t have another car that would meet the seating and storage requirements that the Flex did for the same price. When I spoke to Joe and said that some concession from AutoNation to discount a vehicle that would be comparable to the size as the flex was our desire, he informed me that he didn’t even know how to get approval for something like that. It’s a car dealer. I am seriously disappointed and will tell everyone to stay clear of this dealer. So unprofessional.

My wife and I stopped to check out the inventory when approached by a sales person. We were then “handed off” to another sales man “Trey”. We were invited to check out a very low mileage 2019 Ford Flex. After driving it and being “sold” on the amazing features of the car, we were invited to buy the car. My wife wanted the car. The price was right. We said, “let’s do it”. After doing all the application paperwork, having our credit pulled and then speaking to the sales manager “Joe”, we were informed that a bank pre-approved us. We went thru all the paperwork to buy the car. When we were done, we had only to go to the finance department to finalize everything. Joe walked over and sat down and said that he had bad news for us. He informed us that the Flex was already sold and shouldn’t have been on the lot. Additionally, they didn’t have another car that would meet the seating and storage requirements that the Flex did for the same price. When I spoke to Joe and said that some concession from AutoNation to discount a vehicle that would be comparable to the size as the flex was our desire, he informed me that he didn’t even know how to get approval for something like that. It’s a car dealer. I am seriously disappointed and will tell everyone to stay clear of this dealer. So unprofessional.

Roosevelt Campbell was very knowledgeable, efficient, and polite

We took our F-250 XLT Diesel to AutoNation because of their High Reviews. Not impressed at all Cameron was our Service rep. Not impressed with him either. I guess it’s because we have had work done elsewhere that was extremely exceptional and was above our expectations. So, this experience was truly a let down. I would NOT recommend their Service Department. Very unorganized. You would think being in the Scottsdale area..... that their Standards would be High in the customer service area. Far from it. Sincerely, Randy Tyra

Not good ! I used tape to hold up the window when it broke. Window was fixed but the tape glue was not cleaned off and it took 2 days due to fix because wrong part was delivered the first day. I had just washed and cleaned the truck the day before I dropped it off to Auto nation. In two days my truck looked like it had set for a month. Major dust all over it and water spots on all windows. My service person offered to wash it but I declined. It should have been washed before I got there , and I was disturbed about the tape glue not cleaned off of the repaired window.

Great experience Thank you

They were great. Feel like i can trust them to help me keep my car running great

Auto nation Ford did everything they said they would and did a great job repairing a complicated issue.

Took my car in for repairs again after they broke the radiator trying to fix the original AC problem. I have had my car back for a week and the check engine light is on, the car is has the same issues and the service department disable my autostart . The problem still isn?t fixed. I will see how long it takes Autonation to call me back and return my car fixed correctly.

Just had my F250 4x4 Super Duty in for servicing. Jim, my service advisor was outstanding. I had a check engine light on and they diagnosed the problem and had the vehicle back to me the next day. The entire process was smooth and communication great. I highly recommend them.

I worked with John on the service team at Autonation and he was incredibly communicative. I would highly recommend him and the entire organization. These guys have a service team that rivals the big luxury brands. Nice work John!

Excellent service an communication . Adam follow up is excellent

Service appointment was quickly made. Felt very safe and comfortable waiting for my service to be completed. Social distancing, masks and plenty of sanitizing stations.

great communication with service advisor. Quality customer service

Cameron has always taken great care of my vehicles. I currently have a 2012 F-250 and 2017 Ford Edge. They do great work. See Cameron, he'll take care of you.

everything went well, and I would recommend AutoNation to all

Jim was very polite, helpful, and kept in communication with me regarding the service required, cost of the repair, and repair timeline. My car was ready sooner than expected and was parked and ready when I arrived. The dealership paid particular attention to CoVid concerns with things such as hand sanitizer at all counters, all employees wearing masks, and sanitized pens to use when paying. I will absolutely use this dealer again.

My service manager John is expedient, courteous, knowledgeable and seems to have my best interest in mind.

After an initial disappointing experience with service I am happy to update my review for AutoNation Ford because of the actions of service manager Mike Bradley. He stepped up and did everything he could to resolve my issues with a defective part on our Explorer and covered all expenses. He was professional, the service was completed and I am happy with the results.

AutoNation Ford Scottsdale Customer Satisfaction Program is non-existent. A 20+ year customer, purchased and serviced multiple cars from the dealership and they won't repair a well-documented defect, tear in the arm rest of the driver's door panel, of Explorer. Service Department and Service Manager could have easily fixed the problem and choose not to. Spoke to Ford's national customer service number and they confirmed that the dealership could have elected to make the repair under their Customer Service program but AutoNation Ford Scottsdale obviously don't want to keep a customer.

My acct manager Kevin is the greatest

They did everything I wanted and educated me on a lot of this new high tech equipment. Some problems were "operator error" (hate to admit, the vehicle is smarter then me!)

John Flynn's communication, all around respect and quality customer service is above and beyond what most people would expect. He is truly an asset to your team, I love the blue oval I currently have a 2019 GT350R which is my daily driver. I couldn’t be happy with the service I’ve received so far, I had actually brought the car in I think January, for a rattle coming from the Dome Light, which another service guy, I can’t remember his name, told me he couldn’t replicate it so it must not be there… I was all little pulled back by that as this is one of the most expensive cars you produce and questioned why it should rattle. However, the saving grace was as I brought the car in for a recall of the reverse lock out, I mentioned to John that there was a rattle, and he has the part ordered and will be ready to put on as soon as it arrives. He is really a fantastic employee and has gone above and beyond for me and even better has kept me in the loop of everything going on. I just wanted to thank you guys for the work so far and you will have me as a client for as long ask John is still there! Please feel free to share this with your GM as well I know from my own business positive reviews are not often shared and having kind words always sets a great tone for amazing employees.

Wish we never bought a vehicle from this dealer. They have no idea what they are doing. 6 weeks have gone by and still fighting for the documents to register our vehicle. Have been calling for weeks and no one will return our phone calls. Even the DMV has called to ask for title to register with no response.

I was treated both respectful and truthfully. I would and already have recommmended them.

Other than the phone system (overall) I enjoy working with Clint as he treats me like a friend and brother. Phone system is terrible ....can't get to a live person very easily.....actually not at all.

Would not recommend this place. Gave me the run around on the vehicle because they wanted to sell it to someone else. Was willing to fly out to buy a vehicle and wanted a buyers order and a picture of the title for my bank. Did not want to provide me any of it.

I have had my 2019 F-250 diesel 4x4 serviced twice at this dealership and both times I have brought it home and I have oil stains on my driveway and garage. Unacceptable!

I think Ken and his team did a great job of servicing my Escape for the recall.

The quality of the service department has diminished over the years. The once great customer service is gone.

Service time was fine in fact early completion. One of the main reason I went in was tire rotation and tire pressure. I asked service agent to make sure pressure was checked and set appropriately. he said yes. And after service he confirmed work was done. Front tires were correct and equal psi Back tires were different by 3 psi. Guess service staff did not check-as was the same as when i went in....makes me wonder if anything was actually done.

I recently purchased a 2020 Ford Escape and the sales manager Joe made the process so easy and fun! I didnt feel pressured and really felt like he cared about my wants and needs as opposed as just trying to make a sale. I highly recommend getting a car here!

Horrible, horrible, HORRIBLE customer service! For every time now they tell me they’ll call or email me back post over two weeks of requesting a refund every day for warranties I purchased I was told I could later cancel I will leave a bad review on every site

My wife and I flew in from California to buy a 2018 Ford Edge on May 31,2020. Our salesman Demetrie Petkas was very professional and friendly. He went above and beyond to help us and even picked us up from the airport and drove us back to the dealership. If you are in the market for a new or used car or truck call and ask for Demetrie. He made the whole car buying process easy with no pressure, answering all of our questions. Thanks Demetrie.

This is my usual dealership repair place for my Ford since moving to Arizona. I like the service and the people are very nice there!

had an app. on may 13. Mr Roosevelt was my go to person. they found out my problem.he told me the part they needed.it was not in stock. they had the part in another shop. this man went out to the other shop.and picked it up. in stead of me waiting for 5 or 6 hours I only waited 3 hours.Roosevelt is a credit to the Ford corporation.thank U.

Great long distance buying experience. Found a truck at an attractive price on the website. Managed preliminaries with email and phone. Agreed on most terms and drove from Tucson area to finalize. No surprises, pleasant experience. Thanks to Tre, Adelle, Hal and Jordan. Price was the motivation, but service was the icing on the cake. Recommended.

the service is outstanding, John help me with everyone of my need. He's very kind and helpful. thank you for your service

Good deals on Service, courteous, friendly & true professionals.

Excellent. Friendly. Efficient. Easy scheduling process.

Service rep John Flynn was great to work with. Friendly and personable when I dropped off the car, very professional and maintained ideal social distancing and proper PPE in these unique times. Car repair done quickly and completely, and John made sure to go over the likely repairs ahead of the service, along with the results of the findings. John also showed me the recommended additional items I should address.

My service adviser Adam was open and forthright throughout the time my diesel truck was at the dealer. I took the truck in for a sunroof replacement and on the way there there was a failure inside the diesel engine. It's very difficult to fine a really good diesel mechanic but the gentleman that did my engine work took time to go through everything that gets sooted up in over 200,000 miles and clean things up. No oil in the coolant and a much better running truck now. Very please with the attention to detail in the work done. As I told my adviser Adam, I will be back, even for tires.

I would recommend Autonation Ford. The buying process was no pressure.

Easy safe in and out for service

Demetrie Petkas was extremely professional , friendly and so nice to work with. If I was in the market for a new or used vehicle I wound work with Demetrie!! I would also like to say thank you for all your help!!!

Salesman addressed all my questions and concerns about the sales process and financing..

Considering the current Covid-19 crisis these guys did a great job

Adam was very good at estimating time to do the maintenance on my Explorer And the cost Very hsppy?

Had a car service and bought a new truck on the same day. Great service on both ends

The team was very knowledgable, efficient, and respectful of my time. They made it very easy to buy a vehicle.

My Truck's front 2 windows stopped functioning. This could have been a very expensive endeavor, yet their Honesty prevailed, and it turned out to be a short in a couple of wires in the l/f wiring harness that they quickly repaired. They currently have one very happy Customer.

I recently bought my current Ford Edge used from a different dealership because AutoNation did not have what I was looking for. However, I had used AutoNation Ford to switch out my airbags when they got recalled in my old edge. They were wonderful!!! I needed a few things for my newer car, so I called and spoke to Ray about a mat for the back, and an additional key, because it only came with one. Ray was amazing! He was personable, and helped me get the mat in quickly as I needed it for work. I'm an outside sales representative, and I am in my car all day. I also carry a lot of stuff in the back. Unfortunately, the mat kept slipping around, so I called and spoke to another gentleman (I'm sad I can't remember his name) that left me glue and velcro tape to use to keep my mat from slipping. It worked!!! It makes my days much easier not having to worry about things sliding around! A few weeks later, I called Ray about an additional key. He made an appointment for me to come in and see Kevin M. within a few days. Kevin knew who I was when I walked up, and was super friendly! Within an hour I had my new key, and I was ready to get back on the road! I had previously mentioned to Ray that my car only came with one key, and I was a little disappointed that I had to be inconvenienced to get an extra, in case I lost the one I had. When I went to pay for the very expensive key, Ray made sure I got a discount - AMAZING CUSTOMER SERVICE AGAIN!!! Highly Recommend!!

We had a fantastic experience in the purchase of our Highlander. Demetrie was friendly and welcoming working with my husband on this great purchase. We will definitely recommend AutoNation to other car buyers.

I sold my BMW to AutoNation Ford and it was the easiest, most pleasant car trade-in, buying or selling experience I have ever had. Big shout out to Tim F for his great communication, speed of response, thoughtfulness and friendliness. I'd highly recommend you consider this team if you're looking to sell or trade in your car and don't want the hassle of trying to do a private party sale. A great experience all around!

My service writer Adam Sterpka did an amazing job getting my F150 Brake concern repaired quickly keeping me from having to rent a vehicle, thanks for outstanding service

Facility was nice! Staff was super friendly and not pushy in anyway. Maria took the time to show me a couple cars and answer questions. Unfortunately we weren’t able to come to terms this time, but would consider shopping there again and recommend to friends .

Ken, my service adviser is always on top of his game! Thanks!!

After a $40.00 oil change (which is a little high) the dealership didn't even run my vehicle through the car wash!

I purchased a vehicle from them last year. They gave me 3 free oil changes. When I brought it in for the first service and oil change, the very next morning my car would not start. Turns out the battery was dead and since their coverage they gave me does not include battery replacement I had to purchase my own. I took my vehicle in on Monday 3/9/20. When the tech gave me the paperwork he stated I do not have any more oil changes left that I only had 2? I was going to explain I was to have one more but I already knew I was not going to come back to get my car serviced here. They take 3-4 hours to change oil and check everything?! Ridiculous!! On Wednesday morning I got a check engine light. I couldn't believe it was happening again. I replied to an email from Mike Bradley, who was asking how the service went. I told him about the check engine light and I haven't gotten a response yet. I do not recommend Autonation Ford Scottsdale to anyone!

I purchased a vehicle from them last year. They gave me 3 free oil changes. When I brought it in for the first service and oil change, the very next morning my car would not start. Turns out the battery was dead and since their coverage they gave me does not include battery replacement I had to purchase my own. I took my vehicle in on Monday 3/9/20. When the tech gave me the paperwork he stated I do not have any more oil changes left that I only had 2? I was going to explain I was to have one more but I already knew I was not going to come back to get my car serviced here. They take 3-4 hours to change oil and check everything?! Ridiculous!! On Wednesday morning I got a check engine light. I couldn't believe it was happening again. I replied to an email from Mike Bradley, who was asking how the service went. I told him about the check engine light and I haven't gotten a response yet. I do not recommend Autonation Ford Scottsdale to anyone!

Excellent experience friendly.

My service manager, Kevin Morgan, is amazing! He listens to me, (I'm female) and never dismisses me. He ALWAYS gets me the best "bang for the buck!" He lets me know what I will need to do in the near future, on maintenance, so I can plan accordingly. Ford builds great trucks and Kevin Morgan takes care of me and my vehicles. We currently have the Excursion, an Explorer and and Escape.

As a new driver/car owner I?m very skeptical sometimes of what needs to really be done with my vehicle. Adam in customer car reassured me everything would be ok and done right and Sean did great work!

Kevin went the extra mile by arranging a ride for me when the repair time became extended. He ensured that everything was well take care.

Buying the car at Ford AutoNation was one of my better experiences. No pressure to buy gap insurance or extended warranty. Explained to us it was available but no pressure to buy.

They made what can be a stressful process nice and easy and we got a great deal!

Adele was great, pleasant and knowledgeable. She was not pushy and made us feel comfortable. Hal was professional and Jordan in finance was quick and efficient.

?17 Explorer was acting up so I decided it was time to take it into Ford for service. I have been a loyal customer of AutoNation Ford Scottsdale - from the purchase and service sides - for many years now and am always happy with the experience. My service advisor, Kevin, is always a pleasure to deal with and is very transparent throughout the process letting me know what is or isn?t a necessity. I trust Kevin and will continue to bring my vehicle to him and AutoNation Ford for future service needs on any of my Fords.

I bought the vehicle there through Costco with no hassles. Just had my first oil change. They got me in and out in about an hour and even washed my vehicle.

Great service as always and well worth the drive....

Airbag recall repair! Oil Change! Service tech Jim Harre was helpful andcourteous !

Good service, in and out in about an hour. Nice waiting are. Cameron was very professional.

Matthew and Wyatt were excellent to work with Wyatt sent me down and help me to select the vehicle I that fit in my price range he brought me the vehicle I liked it and we started on the paperwork everything was Low key and I was pleasantly surprised that I felt no pressure from them it was a straightforward business transaction not the stereo typical high pressure sales situation at all I highly recommend Wyatt and Matt and there AutoNation Ford Dealership for treating me so nicely and for listening to what my needs were

Kevin Morgan provides print professional service. I highly recommend asking for Kevin when Ford service is required.

John Flynn my service advisor at Auto Nation Ford is absolutely the best !! Highly recommend taking your vehicle to him for service and any needed repairs.

Matthew and Wyatt were great! They were mellow, not pushy, knowledgeable, straightforward, and made it a pleasant, non-stressful experience. Would highly recommend them!

First service, told me it would take 1 to 1.5 hours and took 2. I also own a 2018 Toyota and pay nothing for maintenance with Toyota Care. I was surprised to pay $56 for oil change, especially with only 3,300 miles on the car.

Adam in service and parts were able to provide the necessary parts and service for my 2010 Ford Focus

I?m went to change my car oil and ken did great work very good place to get service for your car .