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Recent Reviews from AutoNation Ford Scottsdale

Appoint set 3 weeks before at 9am. Arrived on time, waited 33 minutes to check Brand New Bronco 1st Edition in for service (had Bronco for less than 45 days when “hill assist error light came on”, called dealer they said “make an appt, ok to drive”. Asked for a rental car - they said “if you look up service policy it states no rental car “unless” your car once looked at will take 4+ hours to repair, the does not include hours from your appointment time while it sits “in que”. I paid to have an Uber home. I received zero communication on status of Bronco that entire day, no call, no text, no email, zero communication. I called at 8:15am day 2, service rep was “busy” per service desk operator and that he will “get back to you before 9am regarding status”. No communication, I called back at 9:45am as I needed a rental Or my Bronco for work, and I refused to get off phone until I had status. Adam the service contact then said “we have not looked at the Bronco yet, service contract still in effect, you do not get a rental or your Bronco back until we look at it and determine how long it will take to fix, we will TRY and look at it today”, AGAIN, I had an appointment I made 3 weeks prior for 9am the previous day, my Bronco was sitting in a lot for 25 hours. I received a call in the afternoon stating “we could not re-create the Hill Start Error and the Bronco is ready for pickup, if it happens again, bring it in, we think it was just a computer communication error and it lost power somehow, but we are not positive”. The balance of why the Bronco was brought in was because of significant mfg defects and they stated this is an off-site 3rd party body shop and they will call and make me an appointment with them - it has been 3 days and zero communication on this new appointment, I will again be proactive and call service on Monday to get this appointment. ALL of this is beyond ridiculous when you buy a brand new car, the service here is horrible, I wish I had bought at another dealer as I had a choice since I waited 18 months for the Bronco. As a reference, this is my 1st new Ford product, I am not happy, feel like service is a nightmare and do not look forward to the body shop or regular maintenance going forward. FYI we have had 2 BMW X5’s I just turned in prior to this Bronco, the service with BMW - 5 stars, when you arrive at your appt, they have your rental car ready for you with keys, you drop and go, no matter what the issues were, that is service, Ford, maybe secret shop the competition and see and see where you stand in comparison? Sincerely, a Bronco owner stick between a rock and a hard place!

Jerry Draper Dec 19, 2021

After hounding me for months to write a review, I have finally given in. Here goes: I hate buying cars from dealers, especially big new car dealerships. Long price negotiations involving faceless managers with the salesman taking long walks in between. Exorbitant "doc" fees, plus sales tax ad thousands to the sticker price. Alas, due to the shortage of autos on the market and my need to find my son a good car before he left in the military, I was driven to AutoNation Ford because they had the car I wanted. Price was fair (for the current market). During the test drive, I noted a vibration from the rear end (even though the car had undergone a thousand point inspections by their "experts"). This is where the whole day went south... I agreed to pay their sticker price but asked they balance all 4 tires before I drive away (in case the problem is something other than a simple tire balance). This is part of paying a premium at a dealer; to have the car inspected and know it is in good condition. I even pointed out to them where one of the rear tires was missing weights. They pointed out on the inspection checklist where they thought this had already been done but I pointed out where the tires were only inspected, not balanced. Finally, after a second test drive the OTHER way on the freeway (their request), they finally agreed to have all 4 tires balanced. Now starts the long, long wait to get the car into their shop for a simple 4 tires balance. 6 hours later, I take it for a THIRD drive and am satisfied there is not a worse issue causing the vibration and agree to complete the sale. So I pull out my checkbook. Whoa, stop the ship! Now I have to complete a credit application and unlock my credit, just to write a personal check. Maybe they could have called my bank to confirm I was good for it? No. So anyway, 8 HOURS after I walked into the dealership, I finally left with the car feeling exhausted and angry. But at least they filled the tank with gas first.

Dennis Patterson Sep 23, 2021

My first experience with Autonation Ford (Scottsdale) Brought my truck in for the 10K service (oil and tire rotation) . I noticed immediately they didn't rotate the tires because I could still see brake dust on the front wheels. The insisted they completed the work until I took them out to look at the truck. They went back and talked to the tech who said 'the tires where within range so I did rotate them". It was on the invoice as completed. They took the truck back and completed the work (as I had to wait another hour). There was also a recall on the windshield and they told me it was a 2 hour job only to find out it was 2-3 days because they had to take it to a body shop. Two weeks later I had a powertrain malfunction warning with a symptom being a very rough rev to drive tranny engagement. I went back to Autonation (reluctantly) because I was worried I would cause damage if I drove further to my preferred dealer. I was relieved to learn there was a service bulletin calling for a SW update. They called and told me it was fixed (including the rough engagement). I hopped in the truck and tested the shifting and it was worse then when I dropped it off.... even the service advisor said " thats really bad". he goes back to get the tech who had left for the day. I asked for someone else to take a look and they said "we want the same tech to look at it so you will have to leave it". I was so frustrated that I called Ford roadside assistance who had my truck towed to another dealer. 4 hours later I get a call from Autonation and the tell me "the truck has adaptive learning - just drive it around and it will fixed itself". wow. The second dealer discovered immediately that when Autonation updated the software they failed to reset the adaptive leaning module and clear the tables. Once that was done the truck was back to normal. I even called to speak with a service manager (Mark) at Autonation and he wasnt even professional enough to call me back. Dont waste your time with this dealer

Dan Jun 4, 2021

After waiting about 3 months to finally schedule an appointment due to part not "yet available" from Ford, I finally got okay from one of your service representatives and assured that I could schedule my service appointment to replace an item that was recalled for a rear camera piece that was recalled for the Ford Edge. I went ahead an scheduled a weekday early am which meant I had to take a day off work as they told me this would take 1/2 to a full day to get done. When I arrived as scheduled for my appointment I asked the service representative how long they thought it would take and figured if its the half day I could just hang around the lounge waiting area and get some work done I brought with me. The representative told me I can ask and see and if its longer I would arrange to have a ride pick me up. After two hours went by, figuring they were working on my car, I get a call on my cell phone from the representative telling me they could do the work today because they didn't have the part! As you can imagine, I was not very happy. 1- Why would you schedule someone for a recall part and then not have the item in stock or at least set aside in there name so it would be available on their scheduled time. 2- Why did it take two hours before they told me the part wasn't available! Imagine if I had arranged a ride and din't stick around and then had to find a way to get back if I had left the premises. 3- I scheduled this day as required, so came through on my end. My day was a complete loss as I had made arrangements to take the day off of work and now I have to do it again since the service was not taken care of! After waiting two hours and getting my car back I mentioned to your service representative, "If I reschedule this appointment, how am I assured the part will be work and the work will be done so I don't have to go through this again?" The representative said she would taken upon herself to call me when the part is back in stock and reschedule me to come in. As of 3/15/21 I have yet to hear from anyone.

Richard Moreno Mar 15, 2021

The dealership was clean, organized, taking proper COVID precautions, and the sales guy, Ken, was great. He got the initial docs done and I told him what I had for a down payment and he gave a document that detailed out the payment options. I thought the interest rate was a little high for me and asked about it. Ken told me that there was nothing they could do to reduce it and gave a reasonable explanation, which I accepted. I chose the payment that worked best for me and it was easy and simple. Everything was great until it was time to go back to finance and sign all the documents to buy the truck. This is when I met Blake, the person that would be torturing me for the next hour. He pushed the extended warranty plan on me. 2yrs/24k miles for $4000. I had to keep saying "no" for 20 minutes. Then came the maintenance plan. 3yrs/60K miles with only 10 visits for $1,495. I said no. He kept pushing. Got irritated, turned to calling me names, finally accepted my answer of no. It took 34 minutes for us to get passed these two things. I know this because it seemed to be taking forever so I was looking at my phone every few minutes. When it came time to sign docs, he appeared to be annoyed that I was reading what I was signing. He deflected any questions I asked about the documents. I started reading more and found out that he was trying to scam me. He secretly included rental car coverage and GAP coverage on my load but lowered the interest rate to try to hide it from me so I wouldn't notice. WHAT A CON ARTIST!! They can't lower the rate to help people, they can only lower it to cheat people to include add-ons to the loan when it benefits them. I told him that I didn't want it and to remove them. He got upset and told me that he was "trying to help me." I told him that in the beginning, I told you guys what my down payment was, I selected the payment option and months already. Why can't we just do that? Why is it this complicated? He then started throwing a little tantrum like my four-yr-old does and said "Fine. You want the higher rate? Fine. you don't want my help? Fine. I was only trying to help you." All while snatching the paper from in front of me, slamming his drawers and keyboard, printing a new sheet, and slamming it in front of me. I could not wait to be done. I couldn't believe what I had to go through. The only reason I didn't walk out was that my wife left already to get home so the sitter could leave and I didn't want to take a $100 Uber home. This was like a timeshare sales presentation but instead of me getting free stuff I was actually paying them $500 for this. After 34 minutes he finally moved on to me signing documents. I have purchased a lot of cars but NEVER have I been treated this way. Blake was dishonest, manipulative, condescending, and unprofessional. I gave it the weekend to cool off before calling the dealership back to share my experience. I spoke with Tim Shelty briefly. He said he would have the manager call me. Nobody called me. Shows that they just don't care enough they customers to try to make things right or even offer an explanation, they don't care about their employees enough to coach them on how to be better at their job, and they don't care enough about their future customer to stop this kind of behavior and manipulation from continuing any further. I will NEVER go here to buy another car and I will actively recommend that others avoid it.

David Martin Mar 7, 2021

DO NOT GO! Worst place you will get treated POORLY. I bought my vehicle from another Ford Dealership in Peoria, I have been taking my car for last 6 months but since my advisor quit. I wanted to give AutoNation Ford’a chance to see how good they are. I got an oil change month back it wasn’t bad it was a regular experience. On October 10th I gave them a call to schedule an appointment with about a handbrake issue they weren’t able to find me in the system(I have receipts and records). It turns out that they put it under someone else that has nothing to do with me. That’s no big deal. Today, I had the worst experience with ROOSEVELT. I’m a 22 year old person btw so first thing I wasn’t treated properly he wasn’t happy he comes out and goes is this your car what’s the problem. I told him that my handbrake didn’t work properly on an incline drive -thru. He looked at it and said I can try to get it checked and get you out quick because they didn’t had any loaner vehicles which I had only 2 hours because of my school/work. Problem starts when they bring my car, Roosevelt goes you have been doing BURNOUTS in your vehicle. That’s why next time you have a problem Warranty won’t due a thing. I told him that I never had done a burnout. He goes well you did this is what we see. I LEGIT DIDNT DO A SINGLE BURNOUT. I told him that Ford can plug the car and take a look at it and see that I didn’t even redline the car last 9k miles that I owned the vehicle. I told him that I bought it Pre-Owned at Ford Dealership in Peoria. Maybe the first owner might have done it but it didn’t happen on my time. I LOVE MY CAR. Roosevelt goes TAKE YOUR CAR TO PEORIA because we don’t know. wow! He doesn’t want the business. I was really pissed and exhausted. NO ONE CAN ACCUSE A PERSON WITH SOMETHING WITHOUT A LEGIT PROOF. I asked for the Supervisor, he was a nice guy. He came out and tried to explain properly after talking to him and said it’s just something we submit pictures to Ford to let them know about issues etc but he said we’re not saying it was done by you and said Roosevelt used a wrong verbage. That’s understandable because I do have a paper work from other dealerships that I brought the Mustang back in first week because of that issue I experienced with the handbrake so it might be possible that first owner did a burnout etc. Roosevelt taught this is just a kid that’s abusing the car and just brings it back for problems that his time was so valuable to deal with me. I take care of my car more than anything. Everytime, I look at it I see a hard work. I’m never taking any business back to this dealership. I’m going to post this review every possible platform. If you’re a person that care about your car or how your kids get treated don’t use their services or that service person specifically. I’m not happy. They made the handbrake so hard right now just to send me back without dealing properly but it did work because I had to go to school/work or I would have been late considering that I’m at Medical Field. Definitely gonna submit this review even to Ford, AutoNation and all the social platfroms I use and I know. SENDING A HAND WRITTEN LETTER TO ACTUAL FORD.

Sarper Sarp Oct 12, 2018

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