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Recent Reviews from AutoNation Ford Scottsdale

The absolute worst experience I’ve ever had at any dealership. It all started when we purchased our 2022 Ford Bronco and they marked it up almost $20k above MSRP and would not budge. Then the finance department sold us the tire protection plan and the maintenance plan. They told us we could get the vehicle serviced at Autonation USA in Avondale since I live in Goodyear but come to find out they don’t even have a service department. Every time I bring the vehicle in for scheduled maintenance (5k service, oil change, etc) I wait anywhere from 3-5 hours which is ridiculous when I make an appointment ahead of time. This week I got a nail in a tire so I swapped it with the spare and brought it in to be repaired. I waited two hours for the repair and then drove it home. As I was getting off the freeway by my house (45 miles away) the TPMS malfunction light came on. Come to find out, they left the spare on the vehicle and the repaired tire with the sensor on the tailgate. I inspected the repair and found out they used a roadside repair plug instead of dismounting and patch plug from the inside. I have spent 4 days trying to communicate with the service department and manager and they don’t call me back. They were supposed to order a new tire but have failed to communicate with me. This place is a joke. The service department is hands down the worst in the valley and the sales and finance teams are all crooks. Do not buy a vehicle or service here because you will regret it. UPDATE 5/26: Keith Covey in Service was there when I went back to the dealership again. He apologized for the inconvenience the service department had caused and promised to call me on Thursday to set up a loaner vehicle so that I could bring our truck in to get the tire replaced. He called me back on Thursday to set it up and communicated thoroughly with me when the tire arrived. I dropped it off and he called me today to tell me it is ready. I hope going forward the service department remains communicative with me and doesn’t cut corners with my vehicle. Keith has earned my trust and hoping the rest of the service department will follow suit. Not looking for special treatment just expecting them to serve us customers with quality service and respect as we pay a lot of money for maintenance plans, parts, and labor charges. Short cuts and not communicating are not an option!

David Johnson May 26, 2023

David Johnson May 25, 2023

By far the worst buying experience I've ever had buying anything. We had worked numbers out over the phone and the deal was set, I put money down to hold it because I lived pretty far way and didn't want them to sell it before I could make the trip. When I arrived at the dealership, I texted my salesmen that said he was finishing something up he would meet me in a few minutes. I Walked the lot for about 30 minutes before came outside and met me. I then was taken inside and start the paperwork on my trade in truck and to start paperwork on mine. I sat for 3 hours waiting to sign and leave, which was supposed to happen since the whole deal was already worked out over the phone. On the drive home had a check engine light come on for a brand-new Ford Explorer Timberline. Trying to get any warranty work was a nightmare. Told they would have to order the part since they didn't have it on hand, but almost a year later the part still hasn't come in. A few days later I got that survey they send out where they ask that you give them 5 stars. I told exactly my experience which seemed to get the attention of the General Manager. I really didn't want anything but after they kept asking if they could make it right, I finally just accepted and told them the upgrade lights in the grill. As soon as I gave in the gentlemen that was helping me disappeared. I wasn't too worried but seemed a bit weird and more like lip service. I ended up trading in the car for something else. After numerous attempts at trying to get my warranty money refunded, I just made the 6-hour trip and drove there. I was met with a rep that took the required paperwork and said I would receive a check in the mail in about 4 weeks. 3 months later I still haven't received anything and can't seem to get a hold of someone. Looks like another trip is in order soon. Please save yourself the headache from buying here, there are so many other ford dealerships close by that take care of their customers so much better. For me I will never own another Ford UPDATE: It has been a month since the review, and I have been met with nothing but getting transferred to voicemail boxes that never get a response or just disconnect calls after a very long wait. Looks like another trip for to waste my time and gas. Thanks guys.

Callsign Sarin Apr 5, 2023

Purchased Telsa Model Y from automation ford in December 2022. Bud Thomas, Internet Sales Specialist was great to work with Joseph Asadi, General Sales Manager helped resolved an issue and was very nice about it. Blake Lichty, Customer Financial Manager, was not great and he is the reason for the 3 star review. Bud provided all details needed for a decision on purchasing the car, helped fix cosmetics issue on the car during/after buying process, & helped negotiate for a good price on my trade-in. Joseph helped resolve an issue that was caused by Blake during the buying process and chatted with me while it was being resolved. Nice guy STAY AWAY from Blake, I had to tell him 3 different times that I did not wish to purchase any extra options for the car. After the 3rd time of reaping myself, he moved on, but you could tell his attitude during the process was no longer pleasant. During the signing of title paperwork, he forgot to add my lien holder, which somewhat was my fault, I did not catch when I was signing the paperwork. However, I did notice shortly after leaving his office and when I went back to have him correct it, he was on the phone and his office door was closed. I stood outside for a few minutes waiting for him to finish and he eventually, came to the door. When I informed him about the mistake, he said “i’m on a call and it may take me a while to fix it” and he proceed back to his phone call. I spoke to Joseph, he agreed, that was unacceptable and went & spoke to Blake. 10 minutes later, Blake provided an update copy of the DOT Title Paperwork showing the Lien Holder. Fast forward one month to January 2023.. I just received the Title in the mail from the DMV. Blake filed the original copy of the DMV form(copy w/o Lien Holder) and not the one that had the Lien Holder information. Rather that trying to get a hold of Autnoation, I resolved myself w/ DMV and got the Lien Holder information added, it did cost me $4.00, but well worth it then having to speak w/ Blake again. Also, just found Blake overcharged me for my Car Registration w/ the DMV. During the car buying process, they told me the Registration fee for my Tesla was over $800.00. I just found from the DMV the registration fee for my Tesla was $393.32. I will be reaching out to Bud and see about getting back the difference. As mentioned before, if it wasn’t for these issues caused by Blake, would have been a 5 star review as everything else was great. Update - 01/10/23 - I called the number mentioned in the reply from AutoNation and it was for the main switchboard of the dealer, not a direct # to a manager. I emailed Bud and he forward my email to an specific manager. Waiting to hear back. Update - 1/15/23 - Earlier in the week, Bud was able to get a hold of on-site manager and they confirmed a check was mailed to me. I received the check yesterday for the Registration difference. All is good now.. Again, a big thank you to Bud Thomas for all of his assistance. From start to finish.

Dan Rice Jan 15, 2023

Purchased Telsa Model Y from Autonation ford in December 2022. Bud Thomas, Internet Sales Specialist was great to work with Joseph Asadi, General Sales Manager helped resolved an issue and was very nice about it. Blake Lichty, Customer Financial Manager, was not great and he is the reason for the 3 star review. Bud provided all details needed for a decision on purchasing the car, helped fix cosmetics issue on the car during/after buying process, & helped negotiate for a good price on my trade-in. Joseph helped resolve an issue that was caused by Blake during the buying process and chatted with me while it was being resolved. Nice guy STAY AWAY from Blake, I had to tell him 3 different times that I did not wish to purchase any extra options for the car. After the 3rd time of reaping myself, he moved on, but you could tell his attitude during the process was no longer pleasant. During the signing of title paperwork, he forgot to add my lien holder, which somewhat was my fault, I did not catch when I was signing the paperwork. However, I did notice shortly after leaving his office and when I went back to have him correct it, he was on the phone and his office door was closed. I stood outside for a few minutes waiting for him to finish and he eventually, came to the door. When I informed him about the mistake, he said “i’m on a call and it may take me a while to fix it” and he proceed back to his phone call. I spoke to Joseph, he agreed, that was unacceptable and went & spoke to Blake. 10 minutes later, Blake provided an update copy of the DOT Title Paperwork showing the Lien Holder. Fast forward one month to January 2023.. I just received the Title in the mail from the DMV. Blake filed the original copy of the DMV form(copy w/o Lien Holder) and not the one that had the Lien Holder information. Rather that trying to get a hold of Autnoation, I resolved myself w/ DMV and got the Lien Holder information added, it did cost me $4.00, but well worth it then having to speak w/ Blake again. Also, just found Blake overcharged me for my Car Registration w/ the DMV. During the car buying process, they told me the Registration fee for my Tesla was over $800.00. I just found from the DMV the registration fee for my Tesla was $393.32. I will be reaching out to Bud and see about getting back the difference. As mentioned before, if it wasn’t for these issues caused by Blake, would have been a 5 star review as everything else was great.

Dan Rice Jan 8, 2023

AutoNation Ford scottsdale is the most unethical, dishonest, group of employees who have serious criminal charges as a part of their permanent public records, feel free to search for yourself. AutoNation Ford scottsdale knowingly releases an unsafe vehicles. AN sold me a vehicle recorded as a ‘stop sale’ recall After two weeks with no progress on title transfer they finally were forced to be truthful. Nowhere in ANY documents does AutoNation disclose the severity of this recall, Executive Offices at Ford were quite surprised that the vehicle was released to me and no warning of the risks involved using this as driven for 2 weeks. In fact they notified me that at a few more miles this would exclude the vehicle to have the recall completed. The reality is that the vehicle was NOT & is NOT safe to drive, and AUTONATION FORD SCOTTSDALE’s inaction put my life as well as my child’s life in grave risk. AutoNation took my $, my fully paid trade vehicle Ford Fusion and my final payment all the while knowing this was severely out of compliance. I am still waiting for title transfer due to their unethical dishonest behavior. THE severity of AUTONATION FORD SCOTTSDALE actions continues to foster is encouraging risk, AUTONATION puts customers in harm’s way. I’m forced to rent a car while waiting for a trustworthy service department to safely address this issue, NOT AUTONATION FORD SCOTTSDALE!!! I am daily chasing deposits and refunds, and getting nowhere. Nothing feels worse than being lied to by people there to help, almost daily for 14 days shocked more than the day before by action I a required to take due to AutoNation being so inattentive to ethical behavior. AUTONATION FORD SCOTTSDALE ran my credit 18 times from, completely flagrantly excessive, not to mention harmful to my credit history AN refused to offer the Ford Options plan for purchase. Failed to honor guaranteed trade value, and so many other things. At this point its hard to keep track, and its so disheartening that each day ends with me again shocked that nothing is done, and that there is no urgency to return at least my deposit, clearly knowing this is not legal. Nobody deserves this treatment, I want make sure that people are warned of such a horrible place in the process of doing something that was supposed to be such a positive experience. AUTONATION’s endorsement of such behavior even from a GM is a poor display of what AutoNation as a global leader is focused on as a strategy to help consumers not harm them.

Liz D Sep 26, 2022

Came in to this dealership to buy used car (under 14k; no loan necessary). I knew which car I wanted. I signed the paperwork. The sales manager told me that only way to pay the car off is with personal check for half the transaction and other half would have to be paid with a credit card. A cashiers check was not an option as banks were closed. No bank transfer allowed to purchase this vehicle (which I thought was odd because every institution can take bank account wiring for instant payment). I paid half of the payment with credit card and the sales manager, Jose Lopez, made me drive all the way back home to get a checkbook. When I arrived back to the dealership after grabbing checks from my home the sales manager turned me away again (likely because the dealership was ready to close and he wanted to get out of the dealership right at closing time) and he said that they don't accept "business checks" (even though we had articles of incorporation). To make matters worse, this guy didn't even look me in the eyes when he relayed that he wouldn't accept a business check; and he actually smirked at the situation in which I just purchased a car from his dealership and he had the satisfaction of turning me away again after telling me to drive all the way back home to get checks; then turning me away again until the next day when his GM could authorize the accepting a check; as if he had no authority to authorize a check payment (after half of the payment already made with credit card and after he informed me that I had to write a check for the last half of the contract amount). I probably would have returned the next day and driven the car off the lot if he was understanding and actually apologized that he couldn't "accept a check" all of a sudden. Instead he just smirked as if it made his day that he couldn't accept a check; even though I was informed by him that checks were required/preferred. In hinesight; he could have kept a customer had he been compassionate and just attempted to explain why he supposedly wasn't at liberty to authorize a check . Then he proceeded to turn his wrap music up and smiled as he it gave him enjoyment to be cold to customers. Like he was showing me who was boss. So, I withdrew the sales contract per the "5 day no hassle return policy"; just like that. In summary, his conduct wasted everybody's time, from the salesman who test drove the car with me, to the finance manager who signed the documents with me, and to myself who waited at the car dealership for 4 hours. You know the situation is pathetic when you have your own salesman and finance manager shaking their heads in shock as a customer leaves the building; knowing full well that the same customer will likely cancel the purchase contract after being treated that way. This guy didn't care at all. In his mind he felt like he could sell the used car the next day. Nobody knows why he acted this way. Don't buy any vehicle from this dealership. Its not worth it. Any company that gives this unprofessional individual a position of authority doesn't have any regard for its customers. Management could care less about you and it seems this particular sales manager has an undeserved sense of accomplishment. This incident along with other similar incidents similar to this one is why this dealership only has 2.6 star rating on Google. I hope the owner this dealership can get this problem under control.

Matt G. May 26, 2022

My first experience with Autonation Ford (Scottsdale) Brought my truck in for the 10K service (oil and tire rotation) . I noticed immediately they didn't rotate the tires because I could still see brake dust on the front wheels. The insisted they completed the work until I took them out to look at the truck. They went back and talked to the tech who said 'the tires where within range so I did rotate them". It was on the invoice as completed. They took the truck back and completed the work (as I had to wait another hour). There was also a recall on the windshield and they told me it was a 2 hour job only to find out it was 2-3 days because they had to take it to a body shop. Two weeks later I had a powertrain malfunction warning with a symptom being a very rough rev to drive tranny engagement. I went back to Autonation (reluctantly) because I was worried I would cause damage if I drove further to my preferred dealer. I was relieved to learn there was a service bulletin calling for a SW update. They called and told me it was fixed (including the rough engagement). I hopped in the truck and tested the shifting and it was worse then when I dropped it off.... even the service advisor said " thats really bad". he goes back to get the tech who had left for the day. I asked for someone else to take a look and they said "we want the same tech to look at it so you will have to leave it". I was so frustrated that I called Ford roadside assistance who had my truck towed to another dealer. 4 hours later I get a call from Autonation and the tell me "the truck has adaptive learning - just drive it around and it will fixed itself". wow. The second dealer discovered immediately that when Autonation updated the software they failed to reset the adaptive leaning module and clear the tables. Once that was done the truck was back to normal. I even called to speak with a service manager (Mark) at Autonation and he wasnt even professional enough to call me back. Dont waste your time with this dealer

Dan Jun 4, 2021

After waiting about 3 months to finally schedule an appointment due to part not "yet available" from Ford, I finally got okay from one of your service representatives and assured that I could schedule my service appointment to replace an item that was recalled for a rear camera piece that was recalled for the Ford Edge. I went ahead an scheduled a weekday early am which meant I had to take a day off work as they told me this would take 1/2 to a full day to get done. When I arrived as scheduled for my appointment I asked the service representative how long they thought it would take and figured if its the half day I could just hang around the lounge waiting area and get some work done I brought with me. The representative told me I can ask and see and if its longer I would arrange to have a ride pick me up. After two hours went by, figuring they were working on my car, I get a call on my cell phone from the representative telling me they could do the work today because they didn't have the part! As you can imagine, I was not very happy. 1- Why would you schedule someone for a recall part and then not have the item in stock or at least set aside in there name so it would be available on their scheduled time. 2- Why did it take two hours before they told me the part wasn't available! Imagine if I had arranged a ride and din't stick around and then had to find a way to get back if I had left the premises. 3- I scheduled this day as required, so came through on my end. My day was a complete loss as I had made arrangements to take the day off of work and now I have to do it again since the service was not taken care of! After waiting two hours and getting my car back I mentioned to your service representative, "If I reschedule this appointment, how am I assured the part will be work and the work will be done so I don't have to go through this again?" The representative said she would taken upon herself to call me when the part is back in stock and reschedule me to come in. As of 3/15/21 I have yet to hear from anyone.

Richard Moreno Mar 15, 2021

The dealership was clean, organized, taking proper COVID precautions, and the sales guy, Ken, was great. He got the initial docs done and I told him what I had for a down payment and he gave a document that detailed out the payment options. I thought the interest rate was a little high for me and asked about it. Ken told me that there was nothing they could do to reduce it and gave a reasonable explanation, which I accepted. I chose the payment that worked best for me and it was easy and simple. Everything was great until it was time to go back to finance and sign all the documents to buy the truck. This is when I met Blake, the person that would be torturing me for the next hour. He pushed the extended warranty plan on me. 2yrs/24k miles for $4000. I had to keep saying "no" for 20 minutes. Then came the maintenance plan. 3yrs/60K miles with only 10 visits for $1,495. I said no. He kept pushing. Got irritated, turned to calling me names, finally accepted my answer of no. It took 34 minutes for us to get passed these two things. I know this because it seemed to be taking forever so I was looking at my phone every few minutes. When it came time to sign docs, he appeared to be annoyed that I was reading what I was signing. He deflected any questions I asked about the documents. I started reading more and found out that he was trying to scam me. He secretly included rental car coverage and GAP coverage on my load but lowered the interest rate to try to hide it from me so I wouldn't notice. WHAT A CON ARTIST!! They can't lower the rate to help people, they can only lower it to cheat people to include add-ons to the loan when it benefits them. I told him that I didn't want it and to remove them. He got upset and told me that he was "trying to help me." I told him that in the beginning, I told you guys what my down payment was, I selected the payment option and months already. Why can't we just do that? Why is it this complicated? He then started throwing a little tantrum like my four-yr-old does and said "Fine. You want the higher rate? Fine. you don't want my help? Fine. I was only trying to help you." All while snatching the paper from in front of me, slamming his drawers and keyboard, printing a new sheet, and slamming it in front of me. I could not wait to be done. I couldn't believe what I had to go through. The only reason I didn't walk out was that my wife left already to get home so the sitter could leave and I didn't want to take a $100 Uber home. This was like a timeshare sales presentation but instead of me getting free stuff I was actually paying them $500 for this. After 34 minutes he finally moved on to me signing documents. I have purchased a lot of cars but NEVER have I been treated this way. Blake was dishonest, manipulative, condescending, and unprofessional. I gave it the weekend to cool off before calling the dealership back to share my experience. I spoke with Tim Shelty briefly. He said he would have the manager call me. Nobody called me. Shows that they just don't care enough they customers to try to make things right or even offer an explanation, they don't care about their employees enough to coach them on how to be better at their job, and they don't care enough about their future customer to stop this kind of behavior and manipulation from continuing any further. I will NEVER go here to buy another car and I will actively recommend that others avoid it.

David Martin Mar 7, 2021

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