Recent Reviews from AutoNation Ford Scottsdale

Waste of time. Kelly Blue Book said one price on my truck value and they tried to go lower.

Demetri and the rest of the workers ROCK! we purchased a small compact SUV! yay!

Jake was informative and followed through on what he said he was going to do!

Terrible service. Waiting on parts over 5 months now, warranty services were never completed. They will not answer phone calls or emails. They originally cancelled my appointment since I was 10 minutes late, so I booked a second one, just to show up and them state they had nothing on their books. I have given them so many opportunities to make it right and they fail. Sad this is a dealership. Poorly managed. They want 5 star reviews, then take care of the people you serve.

I was taken care of right away and my truck was ready when promised.

We had been to 7 - 9 dealerships before we made it to the Scottsdale AutoNation location. I did an e-mail inquiry initially to which Ken promptly responded by phone and email. When I arrived to the dealership, he had the vehicle I was interested in waiting for me. The process from test drive to purchase was seamless. Ken was very straightforward, attentive, accomodating and kind. In addition, he followed up to be sure I was pleased with my vehicle in the first days after my purchase. And has followed up several times since. I completed my vehicle purchase with Jaber in financing and that process, too, was just as seamless. I would definitely recommend AutoNation Scottsdale to my friends and family for their next vehicle purchase. No pressure. No silly dealer fees for air. I felt good making my purchase with them.

Top notch service and Jake took great care of things!!

I had an excellent no pressure experience here at AutoNation Ford Scottsdale. Rene was my customer service representative and he did an excellent job at answering any questions that I had in regards to my vehicle of choice. After purchasing my car, I had an issue with a charging cord that came with my car (Fusion Energi) and without hesitation, Rene took it upon himself to fix the issue at hand and get me a replacement part in hand within 4 days of request. I highly recommend this dealership and I want to thank Rene very much for his dedication to ensuring every customer has a good experience!

I bought a car and returned it couple days later on false advertising, we were told we would be sent a check within 5 business days, 3 weeks later we called they forgot to process the check, this place sticks of fraud and now are hand delivering my check today. Also will be filing a complaint with BBB and Federal Trade Commission today!!!!

They don't listen to the customer and lie to get you in the door.

They sold some dude a car and mistakenly used my email address and now I can’t seem to stop getting email garbage from them - to boot, I got all of the deal information from them. They sent me the buyers paperwork and information and everything. Oh yeah - before all this started I got a pre-emptive email from one of their salespeople saying “I look forward to your visit yada yada yada” and I called to stop and correct the mistake then - the salesperson said they’d pull my email from the system and correct it. Nope sure didn’t. I’d recommend going somewhere else if you value your information not being sent to random people in effing Ohio.

Cherish at Autonation Ford was amazing! I brought my vehicle in after a check engine light came on and she handled everything with the aftermarket warranty company. The issue was actually thousands of dollars in damages from another Ford dealership in the area that didn’t repair my vehicle properly before. I was dealing with the other dealership, my warranty company, Ford customer service, the BBB, and the attorney general with no help from anyone but Autonation Ford and Cherish. It even got to the point of getting a consultation from an attorney and Chanel 3 was going to do a story on it. With lots of help and phone calls with Cherish we were finally able to get the other dealership to take care of the damages after an entire month. Cherish and everyone at Autonation Ford service I dealt with was so great and helpful. When I buy my new car later this year I’m definitely returning to them after this experience. They were so helpful and professional and it made such a huge difference in this ordeal. THANK YOU!

We had simple maintenance performed on our Ford Explorer last week. Our service tech Adam has always made us feel welcomed and that day was was no exception.The work was completed and Adam explained when our next service will be required. Terrific attitude and loves his job!

Mark, As you know I brought in my 2014 MKZ for 2 recall notices. I completely clarified the length of time you would need my car (including being put on hold to ensure you had the parts and to speak with the Manager to confirm she could commit to a same day completion). I dropped my car off last night so it was there first thing in the morning so it would be completed by 4pm as promised. Imagine my surprise when Kevin called me at 11:36am to let me know they were starting on my car and would have it completed by the end of day tomorrow. He said it normally takes longer for these recalls. I explained the previous call and he said he would speak to the manager and call me back. When he called back, 1:17pm, the best he could promise was between 10-11am tomorrow. As a Realtor, I do not have the luxury of sitting idle without a vehicle. I simply came and picked up my car. I am completely disappointed in my experience with your organization as dropping off my car was a complete waste of my and my fiance's time. What a poor customer experience for my first interaction with your Service department. I visited the Infiniti service department at least 6 times in the last 3 years and have never had a poor experience. They always did their research, we agreed on a timeline and they completed their service on time. Tough way to start if you are trying to retain me as a customer. I probably wouldn't have written to you, but you asked. Regards, Garrett

Waitin area duty broken tables trash on floor nice place but needs attentio service its good service advisor great person facilities not ckean enough to sit outside inside its good

My first experience with Autonation Ford (Scottsdale) Brought my truck in for the 10K service (oil and tire rotation) . I noticed immediately they didn't rotate the tires because I could still see brake dust on the front wheels. The insisted they completed the work until I took them out to look at the truck. They went back and talked to the tech who said 'the tires where within range so I did rotate them". It was on the invoice as completed. They took the truck back and completed the work (as I had to wait another hour). There was also a recall on the windshield and they told me it was a 2 hour job only to find out it was 2-3 days because they had to take it to a body shop. Two weeks later I had a powertrain malfunction warning with a symptom being a very rough rev to drive tranny engagement. I went back to Autonation (reluctantly) because I was worried I would cause damage if I drove further to my preferred dealer. I was relieved to learn there was a service bulletin calling for a SW update. They called and told me it was fixed (including the rough engagement). I hopped in the truck and tested the shifting and it was worse then when I dropped it off.... even the service advisor said " thats really bad". he goes back to get the tech who had left for the day. I asked for someone else to take a look and they said "we want the same tech to look at it so you will have to leave it". I was so frustrated that I called Ford roadside assistance who had my truck towed to another dealer. 4 hours later I get a call from Autonation and the tell me "the truck has adaptive learning - just drive it around and it will fixed itself". wow. The second dealer discovered immediately that when Autonation updated the software they failed to reset the adaptive leaning module and clear the tables. Once that was done the truck was back to normal. I even called to speak with a service manager (Mark) at Autonation and he wasnt even professional enough to call me back. Dont waste your time with this dealer

I have been trying to find a used vehicle for about a month and I have dealt with a number of dealerships and sales people throughout the valley. Before coming to AutoNation Ford Scottsdale, I had a some terrible experiences that will make you want to just want to forget a car and use public transportation for the rest of your life. However, my hope is restored, because I was finally treated like a human being. I wanted to express my gratitude for my salesperson Tre Foster. Although I haven't completed any deals yet and had a change of heart on a few interests, he didn't make me feel any type of way about it. I saw a few vehicles online I was interested in, but it only had stock images. Tre went out of his way to send me photos of vehicles which I really appreciate because this dealership is a bit far from me. When I texted that I was passing on one vehicle, he didn't get upset or give up on me, and sent me other options I may be interested in. He provides you with the information you need to make informed decisions about your purchase and he doesn't come off pushy. I can tell he truly cares about his customers.

Getting in and out of the service department was easy. Timely oil change and tire rotation. Got my truck back in about 90 minutes as clean as I left it. A great experience.

Thank you to Steven W. helping me get a brand new Ranger. Super helpful and knowledgeable guy.

Always a pleasure to have my service done here. Everyone is professional and very good at what they do. Thanks

needed to take car back several times for requested repairs not done, offered a loaner only one of those times. Major inconvenience to have to make numerous trips and leave the car each time. Had to wait several days to have one tire replaced, seemed an unusually long amount of time for such a minor repair. Staff was nice enough but initially seemed to forget repair requests, needed reminders. Car is 6 years old and parts had to be ordered taking several days for delivery. I thought with all of the dealerships in the area could be obtained locally, not so for whatever reason. Car needs to go back again after repair done has caused a grinding noise.

Service was performed on time with perfection.. Kevin Morgan is the best. I have my truck service at AutoNation because because Kevin always provides the best service.

I just leased a new Ford F150XLT on May 25, 2021. I'm very happy with my decision... More importantly, I'm happy I got to work with Peace Kandili (Salesman). Peace had worked with my daughter 2 1/2 years ago with her lease. She just graduated from college and It was her first new vehicle lease. Peace was patient and explained all of the features of her new Ford Escape and with all the questions my daughter had with her first vehicle lease. My daughter was so excited and Peace went above and beyond to make her experience very memorable and positive. Peace continues to assist my daughter with her maintenance needs and her complete satisfaction with her lease. So as you can see when I was in the market for a new vehicle, I reached out to Peace to assist me with my lease. I scheduled an appointment on the Sunday prior and showed up for my appointment. When I arrived, Peace was waiting for me at the entrance door ready to show me the available inventory of his Ford F150's. He went through all the scenario's (Purchase vs. Lease) & available inventory and fit into my budget. He took all the time I needed to make my decision, brought the truck up to the front of the dealership and went through all the features to make me feel comfortable. Peace called me personally the next day to ask how I liked my new vehicle and gave me his cell number for any future questions I may have. I would highly recommend that if you are looking for a new Ford product to contact Peace Kandili for your purchase or lease needs...He's very professional and patient with the process. Best regards, John Buvalic

The service department is absolutely horrible, they replaced the wrong speaker in my vehicle and broke a few other things while replacing it. Had to come in 3 times so far and waiting for a 4th visit.

Easy process. Everyone was nice and not pushy.

Great car buying experience! Customer service was excellent except the salesman did not return calls after the sale. But as soon as I contacted management the response was excellent.

Great experience working with Auto Nation, thorough and precise,

Very expensive but problem appears to have been solved.

Great service all the way through from Mary to Jimmy to the finance dept. Pleasant experience all the way through.

The service department did a great job. Cameron handled my check-in, service and check-out expediently and professionally.

This is my third F 150 that Autonation Ford Scottsdale has maintained for me. I’ve always been pleased with the service and never had a complaint. Adam does a great job talking with me about what I want done. I feel they are honest and don’t try to do things that aren’t necessary.

Fast service.

I made an appointment and dropped the truck off for oil change and to look over a few things. I called Cameron at 1:30, didn’t hear back till 4:30 for him to tell me they didn’t even move the truck today. When I asked why he said some days this just happens. I told him and another service advisor that I needed to pick truck up at the end of the day. Then I called the service manager and left a message, never heard back. Typical these days of employees not doing there jobs correctly.

Jake Clark provides great service.

Gabe Ratliff is a excellent parts manager and parts guy. He went above and beyond what you would expect from someone these days. He doesn't act above anything or anyone and does what he needs to make sure you are a satisfied customer. The world needs more men like him. Thanks again!!

Respect & professionalism-as much as anyone would expect

Got my Peace of mind when I shopped with AutoNation. Peace and Prosperity with AutoNation Ford. AutoNation deserves a No-Bell Peace Prize. Shopping here was a Peace of cake. Get a Peace of the action and test drive the Bentley. Set your Peace on an Edge. Peace be with you at AutoNation Ford. Give Peace a chance when shopping for a car. Peace not war with your car buying needs. Find your inner Peace in a new Explorer. Love, Peace & Fords. Peace was great to work with! He helped me get into a car I am loving and fit it into my budget!

I used KBB.com to get a quote on selling a 2012 Mustang. The quote was fair and AutoNation did the deal. All went well and took about 90 minutes. Tim Felty at the Scottsdale dealership was great! I had to check one of the visit reasons, but none addressed my reason for being there. So I checked the "new" spot. Just an FYI, they need to update the survey....

Twenty -five years ago I moved to AZ then they were known as Lou Grubb Ford and have always had great service. When asked who to recommend as my service advisor it's Kevin Morgan you can't go wrong he's always taken care of any problem I've had.

This is my 5th Vehicle from AutoNation Ford. I LOVE my explorer and LOVE their customer service. The main reason I keep going back to them is because their customer service stays just as great after the sale as it was during the sales process. My sales person, Kevin truly made my entire experience extremely pleasant!

Nick Bryan was awesome to work with from the time we put in our Bronco Sport order to delivery. Everyone who assisted with the sale made the process very easy. This was the second Ford I purchased from Autonation and every experience has been exceptional. Great Customer Service.

I had a tow truck drop a vehicle off last week and have yet to receive a call about it. today I have call the service department 4 times and no one has answered or called me back.

Autonation Ford always takes care of me! Kevin Morgan my Service Advisor always gets me in promptly and out as soon as possible. I appreciate doing business with this company.

Go ahead and skip buying used from Autonation Ford. I don’t have any new car buying experience from them, but I can assure you, the “inspection” they do on their used cars is terrible. Got my used car home, had a ripped axel boot, pulls to the right really badly, and after a couple days developed an exhaust leak. I called to see if they would do a “good faith” repair since they missed this in the inspection only to be told I could pay their service department to fix it. I have had great experiences with autonation chandler honda and Scottsdale Subaru, but do yourself a favor and just skip Autonation Ford, they aren’t worth your time.

The entire experience was awesome. Maria Markos was great, she took us for a test drive and showed us all the features and explained them as we were driving as well. I was in and out in less than 2 hours. Everyone was very friendly and helpful and they explained each step along the way. Best car buying experience I have had. I am extremely happy with my new Ford Ranger.

I used KBB.com to get a quote on selling a 2012 Mustang. The quote was fair and AutoNation did the deal. All went well and took about 90 minutes. Tim Felty at the Scottsdale dealership was great! I had to check one of the visit reasons, but none addressed my reason for being there. So I checked the "new" spot. Just an FYI, they need to update the survey....

Unfortunately, this most recent time at AutoNation Ford Scottsdale service was the worst service and customer service that I have ever experienced with AutoNation Ford. I have always received great customer service up until I recently made an appointment to have basic service done, along with a recall and diagnosis of my airbag light being illuminated. My appointment was scheduled for a Thursday, however the completion of my vehicle was delayed through Saturday when I was finally given less than 1-hour notice to pick up my vehicle. I was also informed that I was unable to pick my vehicle up whatsoever on Sunday, so I would have to wait until Monday to pick up my vehicle. No loaner vehicle was ever offered to me and no service manager had ever contacted me back throughout the entire process. Once I picked my vehicle up, I noticed a large amount of epoxy fingerprints all over the area of the repairs involved in the recall. Once I was again not contacted back by management, I had to drop my car off for another entire day for the excess epoxy to be removed. That repair was done at their expense, which was appreciated, but also expected.

I recently purchased a Ford Explorer and was helped by Ken Cullen. He answered all our questions, was courteous, wasn’t pushy, and helped us find what we needed. Overall the car buying experience was more enjoyable than stressful.

Been using the North Scottsdale location for all vehicles for many years. Always an easy, great experience.

This is my second Google review of Autonation Ford Scottsdale, one month after purchase of a fantastic Mach1. The experience with the purchase was excellent (5 stars). Competence, professionality, courtesy, lack of pressure, very good economic deal; everything was absolutely perfect, above and beyond the rosiest expectations. Not to mention the obvious: the car itself is an absolute beauty. Post-sale service has been equally perfect; communication was timely and efficient and courtesy always at max. A particular thank to Mr. Tim who took care to explain some technical details with great kindness and understanding. I definitely recommend this dealership; one of the best experiences in many years and in different US States and EU countries.

Very friendly courteous staff. They have gone above and beyond to help me get the vehicle I was in need of.

Pack rats ate up some wiring and they replaced it. Good job.

We bought a new 2020 Edge ST from Gary Johnson. The service very professional and we got a lower price than from any other dealer we talked to.

We have been doing business with Auto Nation Ford in Scottsdale for years and have never had a problem making a deal or getting service. The Ford vehicles have been in our family for years and will continue to be in our family, thanks Auto Nation.

Kevin Morgan is a terrific service writer. No nonsense - get 'er done. He took the time to research a battery issue and saved me the cost of a new battery. Here comes the test: my car crapped out last night with a transmission shifting problem. AAA brought it to your dealership last evening, 5/15/21. I could have sent it to a number of AAA service centers, but I chose you. The clock is running.

Very friendly and helpful staff. Vehicle was purchased for my wife, and they set aside time to go over the vehicle at a separate time with her. In addition they have made contact with me several times since to make sure everything is as expected.

Pleasantly surprised that I was not pressured to more expensive services and ecstatic when this dealership changed my rear blinker light bulb complimentary. I never would have expected that. Thank you AutoNation Ford of Scottsdale

I recently purchased an F150 at this dealership. The Sales team was excellent. Unfortunately the Service team is a disaster. The F150 I purchased needs a new drive shaft and the Service team said they ordered it. It is 2 weeks later and I cannot get any response from the Service team. They occasionally return a call and have no clue where the drive shaft is. Highly recommend you stay away from this Dealership. It's not worth the trouble.

I strongly recommend Autonation Ford service

GREAT SERVICE AND GREAT GUYS!!!

Excellent service. Had a great experience. I will continue to use this dealership for service.

If I could leave a zero star review I would. After the purchase was completed I went to the DMV website to get a refund for my registration on the vehicle I traded in and they stated the dealership transferred my plates to the new car which I never asked them to do. I call them and email them multiple times and finally hear back and they stated I would receive my refund from the corporate office. It’s now been 4-5 weeks and I haven’t heard back. I got a call from ALI and he basically talked over me, was rude, and was making smart a** remarks to me. I asked for his bosses information and he stated he could not give me it because he is the boss. I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE. I HAVE PURCHASED ALL MY VEHICLES FROM AN AUTONATION AND THEY ARE THE WORST I WILL NEVER BE RETURNING BACK. Let’s just say I am going to take this to corporate because it’s unacceptable the way ALI one of the managers talks to his customers.

Went in to test drive a Ford Bronco, but didn't like it and left. I did, however, like the salesperson, Gary Johnson, which prompted me to go back. Gary was gone, but had me ask for Tony C. I was able to choose the car, go home and apply for it online, and went back the next day to sign papers and take it home. Tony did all he could to make sure my experience went smoothly.

They were rude to my wife,they said they would call they never did,ive called every number from parts to sales to service, my wife goes to pick up the car and asked the guy where the car is and he tells her the car is pretty far my wife just had surgery on her leg so she ask him for a ride to her car he tells her no,I don't understand,are these people even trained for there job,im sick of it and if you cannot take care of your costumers I won't ever us your company nor will my family,my daughters wanted to come to you guys to buy a car I told her no,very disappointed David

It would be nice if I could get them back to schedule my appt. Interesting that my last two service assistance left the company.

Very easy to work with. We built our own vehicle and the financial part went very fast.

We recently completed a purchase with Demetrie Petkas and would like to thank him for his professionalism and super friendly service. He was super organized and efficient, which made our experience top notch. I would highly recommend asking for him if you are in the market for a new Ford. Thank you again, Demetrie!! Looking forward to our next visit in a couple of years. Take care.

We were in their a few weeks ago to have work done on our truck to the sum of $1700.00 - which I am not questioning. It just seems that when you pay that much for your vehicle to be worked on - along with that you would think it would have been washed and cleaned. But apparently not on your customer service format. I will say - that our service person Clint took the time to keep us updated on truck.

Quick and easy

Brake system went out on my Ford I had it replaced at a Ford dealership . Ford then issues recall on same system. I get a letter telling me to take car in to verify system is good and to take receipt for repairs for rebate/ refund verification with me and I confirmed this with Ford customer service. I take the car in on April 30 with paperwork. Service is aware of recall but not aware of what to do if repair work has already been done. I tell them it’s in the recall letter I have and offer the letter but it’s just repeated they don’t know what I’m talking about. Someone offers to check with their boss and call me. May 11 and have heard nothing.

Easy to work with, built our own. Kept is informed and financing went wuick.

Cameron was curteous and got my truck in and out quickly.

First off, great looking Dealership. Friendly sales staff. (Honestly our Salesperson was a little off putting. Maybe he was having a bad day.) Had the car I called about, it was out front waiting for a test drive. No push to a more expensive car. Finance dept. did an outstanding job finding us the best loan. Offered us some nice add on like warranty. (That was a bit of push on their end, but worked nicely overall.) Great experience on the whole.

Purchased a new pickup from here in 2019. Dave the salesman was awesome and Vlint in service has been good to work with.

I have owned many different types of cars and serviced them at various dealerships. I can easily say that I have never been so impressed with professionalism and paramount customer service as my car services at AutoNation Ford in Scottsdale. It starts with the manager and is present in the service team and mechanics. Excellent work. Bravo!

Very happy with the service and staff super helpful and friendly

Peace helped my husband and I purchase our Toyota Tacoma. He was light and very easy to talk to. He didn’t use any pressure tactics which was pleasant.

1 star is being generous, Blake Lichty and his manager Ali made this a horrible experience for me will never do business with AutoNation again.

Just purchased a new Ford Ranger @ Autonation. Maria Marcos is the best!! What an experience from start to finish. Thinking of a new Ford? Give her a call

Been a customer of this dealership for 17-years. During the last visit one of the batteries in my diesel truck tested low and was recommended that it be replaced. When I noted that it was genuine Ford and installed at this dealership within warranty period the batteries were retested and miraculously tested fine and not replaced. The visit before I was told my alternator was bad, told not a genuine Ford part, and replacement required. I noted that it was repaired and replaced at this dealership and provided invoice proof. Only then did service back off and replace under warranty. No explanation given as to why service had previously replaced with a non-Ford part. They did replace as a warranty item but only because I had more complete records and pushed back. Now wondering if the alternator weakened or damaged the batteries. I think a bad battery can tear down the FICM too - this all gets expensive quickly. I believe part of the challenge here is I've heard that Ford is very strict with what qualifies for warranty replacement so it goes beyond the dealership. The other problem is staffing turnaround at the dealership. The moral as a consumer is to keep detailed records and don't be afraid to push back on repair recommendations and warranty replacement items.

They are very quick, courteous, and helpful. They only do what needs done and provide good suggestions on alternatives.

Absolutely delightful experience all the way....from start to finish. Maria Marcos was the best!

I would like to first say that everyone I’ve worked with in the service department is very nice. However, getting my car serviced here takes longer than any other dealerships service department I’ve ever been to. The communication between the service department and the customer is lacking. It took hours to hear back from my service rep. Their phone system is terrible, they rarely answer, and your not just put on hold, you have to leave a message, which is rarely returned but if it is it’s hours later. The service reps and the technicians don’t communicate well either. I was told everything was fixed on my car except they were waiting on one part so I would need to leave it for another day. That turned into 3 days, lots of messages left, more waiting to hear what was going on and a tremendous amount of frustration.

IT WAS GOOD, BYRON ALWAYS TAKES CARE OF ME, BUT THE LAST TWO TIMES I HAVE BEEN IN THEY DO NOT CHECK MY WINDSHIELD FLUID. OF COURSE I DON'T NOTICE THAT UNTIL I NEED IT. IT SHOULD BE PART OF ALL GENERAL SERVICE.

Autonation Ford Scottsdale was excellent. I was welcomed immediately and they already had the vehicle I inquired about ready for a test drive. I got an excellent offer on my trade. Best Ford dealership in the area, no hidden fees!! UPDATE: Went in for service and to check on a recall for my vehicle, Kevin was excellent and was waiting for me at my appointment time. Vehicle was done in an our for services, can't beat that.

Had a great buying experience this past Sunday. Saw a Ranger I wanted to get, but it was sold while we were there. Sales associate Tre and sales manager Jimmy Z, worked hard to get me a great deal on another Ranger. I appreciate those guys being professional and courteous through out the whole process! Also, I loved that they did not have all these hidden dealer add-ons when going over the offer sheet.

Jake was great! He discussed my options at drop off, then called me later to recap the work that had been completed, along with some additional recommendations for service, based on their inspection. I was unable to pick my car up before the service department closed, but Jake was able to arrange for me to pick up my keys at the sales desk.

Excellent customer service. Nick is a true professional

Autonation Ford has been great to me. Kevin Morgan has been my service advisor through 3 expeditions. He is always honest, kind and accommodating. The communication is great. The service has always been really good. It’s one of the reasons I want to stick with Ford.

I was impressed with my service rep Paul Garza. He welcomed me to the facility and gave me a breakdown of the work I requested. He gave me a tentative finish time then directed me to the lounge to wait for my service to be completed. I?ve always enjoyed going to AutoNation Ford. All there employees are very nice and service oriented.

Today (05-01-21) had a very pleasant experience purchasing a vehicle. Sales guy Demetrie Petkas of Auto Nation Ford (Scottsdale) was very professional and knowledgeable about the new Ford Explorer he sold me. Recommend others who want the same experience to reach out to Demetrie and the folks at Auto Nation Ford.

I recommend their service department it’s conveniently located for North Scottsdale carefree folks they seem to do good work they do forget when you make an appointment but they’re not fitting you in that you actually made an appointment with them but the worker so far that I’ve gotten from them on my new Ford F3 50 has been good my service attended Garrett seems to be a friendly young Man. The work was done on time in the communications about what was done was satisfactory

I needed a new battery, my car wasn't starting well. I sent my son to Ford at 4pm to see if by chance they would take a look at it without an apt. he was told most technicians were done for the day BUT thankfully a very kind and gracious technician by the name of Garrett Faltersack came to the rescue and stayed late to replace my battery. Thank you Ford and especially thank you to Garrett Faltersack for going the extra mile to get the job done.

Many challenges with this visit. They wanted to charge $150 to assess an all wheel drive issue on my vehicle that was still under bumper to bumper warranty before the work began. I scheduled my visit in advance and had to wait 2.5 hours to get a loaner, eventually requiring a shuttle to another location to get one. No one called me to let me know my car was ready and the phone system for service was so bad that I called the sales floor and asked someone to walk over to the service desk. The service manage told me not to leave voicemails on his phone, as it was not his and he could not return calls. Tried to share my experience with service manager twice and he simply did not have time to respond to email or a phone call. I even saw him when I picked up my vehicle and he was still busy, so they sent me to the General Sales Manager. We had a nice conversation. She listened and was going to follow back up with me. Even after prompting her by text (which she recommended), I heard nothing back from her weeks later. This was not the experience I expected for a dealer representing Ford.

Great deal, thanks Maria!

Typical dealership experience. The service department doesn’t answer the phone when you call them 20 times. They charge almost $300 for a car battery, and they broke a few things that weren’t wrong with the car before I took it in, and didn’t fix a few of the issues they said were resolved. They are making too much money, and don’t care about the customers, or experience. If you want to resolve this Ford, you have my number. Call me.

Excellent and timely service as advertised. RFG

I went to Automation for an oil change and the representative Adam Sterpka was really friendly and helpful. He explained things to me and even saw that my tires need to be checked. The other employees were very nice also and I will definitely keep going to Automation Ford Scottsdale.

Great customer service, truck was finished in a reasonable amount of time.

Many challenges with this visit. They wanted to charge $150 to assess an all wheel drive issue on my vehicle that was still under bumper to bumper warranty before the work began. I scheduled my visit in advance and had to wait 2.5 hours to get a loaner, eventually requiring a shuttle to another location to get one. No one called me to let me know my car was ready and the phone system for service was so bad that I called the sales floor and asked someone to walk over to the service desk. The service manage told me not to leave voicemails on his phone, as it was not his and he could not return calls. Tried to share my experience with service manager twice and he simply did not have time to respond to email or a phone call. I even saw him when I picked up my vehicle and he was still busy, so they sent me to the General Sales Manager. We had a nice conversation. She listened and was going to follow back up with me. Even after prompting her by text (which she recommended), I heard nothing back from her weeks later. This was not the experience I expected for a dealer representing Ford.

Everything was great took care of my truck service.

Adam in the service department did a great job in comminicating what and when my vehicle would be repaired for a factory recall performed, everything went as he described.

Great service, got me in and out very fast

I found the staff, particularly Rene, Peace and Joe in finance to be attentive and helpful. Car purchasing in Spring 2021 has challenges with inventory and availability. Clearly the dealership at the time of my ordering and picking up my vehicles was lightly staffed but everyone I interacted with did the best they could to answer questions, move my order forward and work the purchase through finance and delivery. I've bought 9 new cars from dealerships across the Phoenix metro area and I am happiest with this experience.

I stopped in to test the new Expedition. James and I drove 3. He was kind and patient. He was not a bit disappointed when I said I thought the Expedition was to big. He immediately offered an explorer with the 400hp twin turbo. Now I'm a Ford guy. Goodbye bow tie.

I was treated great and the work was done quickly

Mark, the director of the service department, did an amazing job taking care of my Mustang. Mark really went the extra mile to make sure everything was taken care of and communicated it to me. Mark takes ownership of his department and now a days that’s a rare thing. Thank you Mark! I will continue to use Autonation just for the fact I know Mark will take care of things

Nick Bryan was extremely knowledgeable and helpful in facilitating my new vehicle purchase. Once I placed my vehicle order he always kept me informed on any changes to the expected delivery date, and simplified the logistics of the final purchase paperwork.

My service Advisor is Clint! He was great. Got my oil change and tires rotated in a timely manner! Most of all, my car always gets the best car wash, each time I bring it in. I find the people there friendly and they seem to like working there.

Ask for Tony, he made my experience fast and simple, there is no hidden fees and no BS. The dealer has a nice atmosphere and it was overall a very pleasant experience!!

2 hours for an oil change is too long. It happened again today. 4-22-21. The worst do not come here for service. Two hours - I could do that on my own and that includes going to the store getting the oil and filter. Ridiculous!

My Service experiences have always been very good! Problems were explained with clarity. The service writers were polite, understanding and concise. Pricing was reasonable. Repairs were done by service technicians who understood problems had by my Ford vechicle. I have always been extremely satisfied with the done to make my car safe and reliable.

Went in for an oil change. It took almost 2 hours. I could do this myself in less time and that includes going to the store to pick up the oil and filter. No apology, nothing. Do not go here for your service unless you have all day with nothing better to do. This is the 2nd time, as it happened 2 years ago. Vehicle is under a service warranty. Maybe that's the reason, we are treated as bottom feeders as they don't care because we already paid. From a business perspective to keep customers don't you want them to be satisfied so they come back? Don't go here for vehicle service, unless you have to, like us.

I bought my car 4/3 returned for engine light and touch screen issues on 4/4 and just got it back on 4/21. Over 2.5 weeks at the dealership. Lack of communication on all parties involved. I initiated all calls for updates. Not happy with that. But relieved to get car back.

I bought my car 4/3 returned for engine light and touch screen issues on 4/4 and just got it back on 4/21. Over 2.5 weeks at the dealership. Lack of communication on all parties involved. I initiated all calls for updates. Not happy with that. But relieved to get car back.

It is unfortunate, but it is never an easy experience or good service when I go to AutoNation Ford Scottsdale. I have had my car serviced there 3-4 times. Things that should be really simple they fail on, don't follow up when they say they will, repairs are not always completed at pick up and the follow up on ordered parts is inadequate. I end up having to call and request updates. Also, I've learned to make sure the service agent has reviewed the repairs before I show up. I wouldn't recommend their service to anyone. The only reason I go there is location convenience. Update: Left voice message for General Manager over a week ago and have not received a return call.

Autonation Scottsdale. Islam Kandi was a awesome sales person. It was the one of best experience of buying a vehicle from a dealer. It is nice to know what the price of the vehicle will be before you even get there.. thank you for a stress free experience...

Autonation Scottsdale. Islam Kandi was a great sales person. Most stress free purchase of a vehicle ever. If your in the market give Autonation Scottsdale a chance to win you over. Ask for Islam kandil.

The Mach E has been an amazing vehicle. I look forward to what Ford brings in the future.

Great service from autonation. Came out with a great van that will support my family for years. I'm glad to say it was a great purchase. Thanks for the great service. Will be back in a few years.

very professional and Tre was awesome smooth process and they even helped me to get lower interest rates than i had gotten through my own bank

We love our new F250! We are especially grateful to Peace in Sales for his taking the time to show us the new truck features and tips/tricks! Peace made our purchase experience fun and exciting! I’d buy another Ford from Peace!

Took my vehicle into service 2 different times. Was told nothing is wrong. First issue that I described to them was not diagnosed and had to be taken to a different mechanic. Second time was for routine service and an overall inspection. "Everything is fine" Took it to a different mechanic and we have a drive line issue, a sticking driver side break caliper, and an engine misfire. I'm 90% sure they never inspected it because everytime I asked if the inspection turned up any issues, it sounded like it was the first time hearing about wanting a full inspection.

Clint was professional, courteous, thorough & very easy to work with. Highly recommend him!

I have a little more than 2,000 miles on my new 2020 F-150 truck. The brakes were squeaking. I called and spoke with Garrett and later with Mark, tech mgr. They had to machine the front and back rotors. I wanted new rotors put on. Mark said that it was against Ford policy. Both of them were professional about it. Not happy with Ford. This was the 6th time that I had to take it into the dealer for other issues What is going on? Anyway Mark said the warranty is only for one year or 12,000 miles. I like the truck but hope that I did not buy a lemon? I still believe that they should have replaced the rotors. I hope that the brakes last for at least 30,000 miles.

I asked for an oil and filter change. The service tech asked if I wanted the tires rotated and I said no. It took more than 2 hours to change the oil and filter before they finally told me they were done. I didn't question the bill but as it turns out, they rotated the tires at a cost of almost $30. They were new tires! I was mostly upset about the fact that it took 2 hours to change my oil/filter especially since I had an appointment. Then I got home and there was oil dripping on my driveway. Very sloppy work and I will NEVER take any of my vehicles/business back to AutoNation!!!!!

I purchased my car here and received two key fobs, one of which did not even belong to the car. After months of trying to get the correct key fob or a new one as promised, I was told by a manager to go purchase one and have it programmed myself (out of pocket) and they would try to reimburse me. Horrible service and still no resolution.

Fantabulous!!!!! Absolutely awesome, great communication, great service, I would travel from Goodyear anytime for such exceptional service. Jake was awesome!

Great place to fo business with. Friendly staff, Great services, and great listening to your problems. I will recommend to anyone.

We purchased a new F150 through the Costco program and were very pleased with the price, sales staff and process. No pressure. We ordered the truck and it was delivered within the expected time frame. Since we were shopping during the height of the pandemic (January) we were pleased that Autonation Ford appeared to take precautions seriously —that wasn't our experience at some other dealers. The only reason we didn't give 5 stars is that the rebates from Ford could have (should have) been more transparent. No mention in advance that one of the rebates required financing through Ford. We recommend Autonation Ford and would buy from them again.

I bought my first vehicle back in 1989 and by far this was the best experience I’ve had purchasing a new truck. Kudos to Steven, Robert and Blake..

My advisor Jake was very uneducated on my 2020 Raptor. Brought in vehicle for 10,000 miles service, they were two hours late, truck was finally brought up sopping wet inside and out, when I got home noticed oil dripping from under my vehicle! I had to have vehicle detailed to remove water spots let by the service! Very unprofessional , won't be returning !!!!!

Overall just not friendly, felt like my new service advisor was bothered by my presence. It was my first time bringing my 2019 F-150 in for a recall and oil change, when scheduling it they said they’d need the entire day to perform the recall. So I planned to drop it off first thing at 7:30 (my appt) however, upon arrival I was informed Ford decided a different route and they wouldn’t be performing the recall, so I was literally in for an oil change and tire rotation. Now about 1.5-2 hours estimate, which changes my approach to waiting vs ordering up a ride. (No courtesy shuttle because of Covid) however if you want to rent a car, Enterprise will send a shuttle to pick you up. The cost for a synthetic blend oil change and tire rotation was $90 and took 2 hours. I‘ll be driving 40 mins further to get service elsewhere.

This vehicle was hard to find, given the parts shortages limiting all auto manufacturing. The sales person we worked with did a great job of ensuring we got first shot at buying it when it finally did arrive.

Fast and straight forward positive experience buying our new Ford Escape. Auto Nation Ford and Demetrie made this awesome experience possible.

Treated me very well and gave me a great deal on a new Ford. I would recommend them for your new car purchase.

Cameron, my service advisor, was prompt, courteous and took care of everything I needed

The issue should have been fixed with the 1st visit. I get the vehicle back not washed and with fingerprints on the windows.

Took truck in for maintenance and failed to put windshield washer fluid in reservoir although part of program

Our sales person, Gary, made buying a car an experience not a transaction. His engagement level, was exceptional! He made car buying a connection, not a purchase. Thank you Gary, and AutoNation, for feeding the human spirt through car buying!

Kevin Morgan my service advisor has always maintained a high level of communication on items for my 2017 Ford f-350. All of the folks at Ford AutoNation in Scottsdale provide prompt service and great respect for me as a customer. They really try to make and keep things right whatever the issue may be on my truck. Thanks!! Ford Scottsdale AutoNation for keeping a high level of customer service.

AutoNation ford Scottsdale was one of the best ever car buying experiences I have had. The dealership is inviting, and Jessica and Peace went above and beyond to help us find a truck.

Ken was very helpful in helping us to secure our new to us van.

Salesman was respectful, low pressure, helpful. Negotiations were typical back and forth, wasting time. I ended up going to my bank for better finance rate, because they kept offering me high rates and I have great credit. Worst part was finishing the paperwork in finance. That guy kept trying to sell me warranties, paint products, extra insurance. Was very disrespectful to me because I just wanted to get the car, nothing more. I left feeling punished for not complying and spending $1000s more on his add ons. He took the joy out of my purchase.

I bought a GMC at AutoNation in Gilbert. I live in Scottsdale and took my truck to AutoNation Ford for service if I can take my GMC to the Ford dealer and get great service imagine how great it would be if you took your Ford there. Fast courteous service excellent waiting room

What a great experience buying a car. Needing a car immediately Demetrie went out out of his way to help us with a solution to our needs, including personally delivering our vehicle to us. We plan on returning in the next few months to purchase a new pickup.

Kevin is GREAT!!!

Great service! Kevin is the best!

Maria was easy to work with. We were able to handle most of it online and when I showed up there was no bait and switch. I received a great deal on my trade in and the truck I purchased.

Excellent customer service and knowledgeable. Went to many dealerships in Phoenix and beyond; Autonation Ford Scottsdale was the best! See Peace in sales if you want a truck; very knowledgeable n went above and beyond. Mgr Bob got the best price. 2021 F350 Tremor

Cherish was great. Open and honest. Friendly and great customer service.

Maria, our sales rep went above and beyond when we had a couple minor issues with the new F-150!! She’s great, hopefully management sees her commitment and rewards her accordingly!!

Had the oil changed and tires rotated this time. Clint was very friendly and professional.

The sales team at AutoNation Ford was friendly, showed me all available vehicle options, was receptive and competitive with my trade in value request, and transparent with the pricing on the vehicle. The dealership did not play any games (e.g., initially offer real low trade value so they can seem like they are making a deal for you, etc...). At the time of purchase, there were no surprises, the deal is what they had offered, and even a few $’s cheaper thanks to some X-Plan pricing. In summary, the AutoNation Ford sales experience was a good one.

Just bought my 6th truck from AutoNation Ford Scottsdale. Great service and great price.

Communication and customer service is always huge with me I got both of those through my service advisor Clint I would recommend AutoNation of North Scottsdale anytime

Positive experience. Work was done on time and went above and beyond what I requested.

Unique, 100% satisfaction with my experience and completion of purchase of Ford vehicle at AutoNation yesterday. In particular, I was impressed with the knowledge and detail shown by the sales person handling my purchase. It was truly a pleasant process and I am pleased that I will have a continuing association with the friendly group there as I schedule maintenance or have questions throughout ownership.

I have 3 years with my Fusion and this is the first that I have been charged for tires rotation.

My sales person Tony Coury was very good about getting me trough this purchase! from walking in the door to test driving to financing. Ali the finance Manager worked very hard to get me financed, Thank you for everything. The finance manager at night said he would call me back about a warranty and never did. The detail department could use some training in detailing of vehicles. My truck was not very clean and the barcode sticker is still on their. I am very excited about my truck everyone loves it. I believe I goy an awesome deal & vehicle at auto nation Scottsdale Ford, but communication and and follow up are also just as important and part of the experience.

Hands down best car purchase we've ever done. Simple, quick and great pricing! Will be recommending this dealership to everyone!

I have been a customer of Autonation for over 20 years and always get exceptional service.

Completely satisfied. Worked with Bob Lackner on the ordering and then Peace Kandil took over as our Sales Rep. It was a pleasure doing business with AutoNation Ford of Scottsdale. Got everything I wanted in a new vehicle.

Best customer service of any dealership I looked at. Not pushy at all and the time was taken to make sure I found the right vehicle!

Just want to thank the sales staff for very fast and courteous service. Also the Ford Mach E is fantastic.

Excellent service from Garrett Faltersack! Exceeded expectations! Highly recommended!

Garrett, Service Advisor, was kind, helpful and knowledgeable. Thanks for all your help.

Thanks to Tre Foster, my new car buying experience was pleasant and stress free. He was easy to talk with and good at explaining the features and answering my questions as we test drove 2 vehicles. I really enjoyed working with him as he guided me through the buying process from start to finish, including connecting my Iphone and my Ford Pass app. I am old enough to be his grandmother!! Everyone I came in contact with at AutoNation Ford in Scottsdale was helpful. I really like my 2020 Ford Edge ST!

I personally HATE buying cars. I now have a new found acceptance in the car purchase area. My wife and I walked into AutoNation a couple of hours before they close and told them what we wanted and within 20 minutes Peace found us a perfect match. The rest of the engagement was nothing short of stellar customer support, with the fastest car purchase I have ever experienced. In short, these guys are a well oiled machine! Thank you for all the help.

Walking into the service area it was greeted by several super friendly people. I felt like I was hanging out with friends. It was a great start to my service experience. My service check as long as I anticipated it to you. Not too fast not too slow. And everything was finalized with ease. I always have extremely great customer service at AutoNation Ford in Scottsdale.

Service tech (Bradley) took me right on time at 7 AM. Wrote up ticket quickly and I was in the customer waiting area in less than 10 minutes. Came back and went over results of service and solutions to a couple things I asked them to check. And we set a date to do the remaining work. Under 2.5 hours which was great!

Everyone there was really friendly and helpful. As a first time buyer, my experience there was exceptional. Would definitely recommend.

My sales rep, Peace is very knowledgeable and so helpful. He really took the time to make me feel comfortable with my purchase, and his knowledge of the Ford trucks is great! I could not be happier about my purchase! The finance person, Bobby Mann is very knowledgeable, and explained the warranties, etc. so that I completely understood the value of what I was purchasing in addition to the vehicle itself. He even explained Various financing options and helped me understand, exactly, the terms of my loan. Also worked hard to get me a great rate!

Had such a great experience buying my new Ford Bronco Sport!! They made it really easy and were super fast getting me in an out of the dealership. I would recommend this dealership and the whole staff to anyone who wants a great experience.

Absolutely the Best! Last September 13th I bought a 2020 F-150 with Tre's help. He found everything I needed, and was able to meet all of my needs. The price was great, and all of the upgrades were done without hurting my finances. It was because of Tre's help, and the AutoNation team back in September, that I came back recently, to purchase another 2020 Ford F-150. So far, both times AutoNation Ford, with Tre's guidance, have far exceeded my expectations. I will be back when we are needing another Vehicle. I only hope that Tre can show me the way, yet once again. Thank you Tre! Thank you Auto Nation Team! Shout out to Joe Abuaitah! Robert Lackner! Jody! and last but not Least, Warren Miller! Honestly, Tre is the guiding force in helping me find the perfect Truck both times! Thank you again Tre!

I worked with the sales rep Peace, and Bobby Mann in the finance department to complete the purchase of my new F150. The depth of knowledge they both displayed was so helpful and impressive. I am very pleased with my whole experience. It’s really great to walk out after making such a large purchase and feel really great about the decision! Ask for Peace and Bobby and you won’t regret your experience!!

Thanks to Tre Foster, my new car buying experience was pleasant and stress free. He was easy to talk with and good at explaining the features and answering my questions as we test drove 2 vehicles. I really enjoyed working with him as he guided me through the buying process from start to finish, including connecting my Iphone and my Ford Pass app. I am old enough to be his grandmother!! Everyone I came in contact with at AutoNation Ford in Scottsdale was helpful. I really like my 2020 Ford Edge ST!

Everyone was friendly, and the process was quick. I am very happy with my experience. James was amazing

Went in for oil change, 2 recalls, check levels. Would not return calls and had the truck for 8 days. only 1 recall done. All levels checked out per the technician but there was no washer fluid when we brought it in. Gave a 1 star with Ford and now the want to know what the dealer did to fix the problems. Answer...Service Manager will not return our calls (3), therefore, nothing has been corrected!

Top notch service from AutoNation on a minor issue with a 2016 Ford F150. Very very pleased

Brought my car into Autonation for a recalled part. They scheduled an appointment but when I brought the car in, they said they ran out of the parts. Why not call me and NOT WASTE my time bringing my car in? Still don't have my car fixed.

When you bring your car into service, it always takes WAY longer and they say they don't have enough people. So when I am told it takes an hour, it actually took 3 and 1/2 hours.

went in for oil change, 2 recalls, check levels. Would not return calls and had the truck for 8 days. only 1 recall done. All levels checked out per the technician but there was no washer fluid when we brought it in. Gave a 1 star with Ford and now the want to know what the dealer did to fix the problems. Answer...Service Manager will not return our calls (3), therefore, nothing has been corrected!

This was an easy experience, with a knowledgeable staff. I would do business with this service center again and recommend them to others. Five stars!

Love the car! The guys at AutoNation Ford Scottsdale were awesome. The only thing I didn't care for was that the entire process could have taken less time if they hadn't of gone back and forth with negotiating....being at the dealership for 4-5 hours is very tiring.

I purchased my Explorer with AutoNation Ford Scottsdale brand new in 2017. I recently traded it in to go with a Dodge pickup, I have called multiple times, and left multiple messages for their finance team to give me a call back as I am due a partial refund on the extended warranties I purchased at the time of purchasing my car. I had a hell of a time speaking to someone, who walked to the finance team and promised me a phone call by 9 AM. Still nothing. I don't have time to chase down a team, when I should be able to get a call back. It's infuriating. After spending a house downpayment on a car, I would expect a phone call back. but nothing... Do yourself a favor and if you want Ford... go to another dealership where their finance support actually follows thru...

I had a 10 am appointment for a basic service oil change check fluids etc. I also requested they check the panel under the engine. Appeared a bolt came loose and one side is .hanging down. Four hours later my car was finally done they did not check rhe panel. Luckily i looked before i left. I was told it would be expensive to fix, but was not given a estimated cost. I was pretty much dismissed because they were to busy to deal with it. And they did not wash my car. I was told its going to rain anyway. I have been taking my Fords here for years and am very very disappointed.

I drove home my 2020 Ford Escape Hybrid Feb 19 & it’s been nothing but problems & issues with this dealership. First, the lease papers they gave us were wrong (Ford admitted wrongdoing) & had to go back to re-sign. Driving home that first day, the touchscreen was abnormally hot. This necessitated a service visit Mar 8 & the car was there 4 days. Then I was notified another issue that Ford gave me a wrong form to sign, could I come in again to re-sign. As of Mar 17, I have signed lease papers 3 times due to their errors & the car is back in the shop since the 15 because of same hot touchscreen issue. Starting temp of screen around 70 degrees F, after 60 minutes driving, up to 120 degrees. It’s about as hot as my temper right now.

James acridge was wonderful to work w on our purchase of used vehicle appreciate working w people that provide great service

Was a good time buying a truck. Very knowledgeable and helpful.

Finance manager sold me a service agreement stating, "lender" will require such in order to finance due to mileage of vehicle. Only to find out during my interview with the lender that they do not require the purchase of any ancillary products as a condition to finance the purchase. Very dissapointing that you guys have to lie to make a buck.,.. sales people could not answer questions; nor did they explain features of the vehicle. They seemed to be in a hurry to get home. Sales person left before my deal was completed with finance.

everything was fine.except there was a 2.99 charge for windshield wiper concentrate. What the deal.????

I used to love going here, but my regular service writer is no longer at this dealership. Cameron Ward was my newly assigned service writer. He could use some experience in helping customers, and is not service oriented. I could not recommend him to help you if you are looking for good service. He gives poor communication and offered little help when it comes to making sure I was getting the service I needed. His manager Mark was good however in trying to fix what went wrong.

Came here with a APPROVED loan from my bank. When we got to the paper signing they said they needed me to fill out a form and that they had to do a "soft inquiry" on my credit I said as long as you're not pulling a hard inquiry it was fine and they said they weren't multiple times from different people. Got an email from experian a couple mins later they had run my credit (hard inquiry) with mutilple lenders. I told them to dispute it since it was their fault. Joe from financing said he'd "look into it". After calling him and texting him for about a week I asked for an update he finally got back to me and said I'd have to contact all the credit bureau agencies and dispute them myself... right, because I'm the one who pulled a hard inquiry on my credit right...

worst customer service. It has been 13 days and I call everyday to get status on my car but no reply. They should put a stone on the reception with sign saying "we will get back to you, we apologize ,but we won't you know, everyone is busy and our service sucks" and the IVR should also play the same. They broke my new car after I gave it to them for a 30K service and I ended up paying 2000$ but still didn't get the car because there incompetent and irresponsible technician could not figure out what they had done to my car, Ford Expedition max 2019.

Friendly people made my visit welcomed. Very nice shopping experience.

Jeremiah was great to work with and he helped me pursue the Bolt ev that I was interested in. He worked all day on it and even delivered it to my home.

Gave one star because no stars is not an option. The worst dealership I have ever worked with. They were no help with any of the problems they created, it took seven months to get the paperwork to get license plates. Automation and the bank they choose for the loan were very incompetent and we had to pay off the car in order to get the paperwork to register the car. We spoke to no less than ten people at Autonation, many of them multiple times and add in the multiple people at the bank, I wasted at best two weeks of my time..

After waiting about 3 months to finally schedule an appointment due to part not "yet available" from Ford, I finally got okay from one of your service representatives and assured that I could schedule my service appointment to replace an item that was recalled for a rear camera piece that was recalled for the Ford Edge. I went ahead an scheduled a weekday early am which meant I had to take a day off work as they told me this would take 1/2 to a full day to get done. When I arrived as scheduled for my appointment I asked the service representative how long they thought it would take and figured if its the half day I could just hang around the lounge waiting area and get some work done I brought with me. The representative told me I can ask and see and if its longer I would arrange to have a ride pick me up. After two hours went by, figuring they were working on my car, I get a call on my cell phone from the representative telling me they could do the work today because they didn't have the part! As you can imagine, I was not very happy. 1- Why would you schedule someone for a recall part and then not have the item in stock or at least set aside in there name so it would be available on their scheduled time. 2- Why did it take two hours before they told me the part wasn't available! Imagine if I had arranged a ride and din't stick around and then had to find a way to get back if I had left the premises. 3- I scheduled this day as required, so came through on my end. My day was a complete loss as I had made arrangements to take the day off of work and now I have to do it again since the service was not taken care of! After waiting two hours and getting my car back I mentioned to your service representative, "If I reschedule this appointment, how am I assured the part will be work and the work will be done so I don't have to go through this again?" The representative said she would taken upon herself to call me when the part is back in stock and reschedule me to come in. As of 3/15/21 I have yet to hear from anyone.

I had several disappointing issues when I visited your dealership. since then your finance manager and sales managers Jody and Anthony were more than willing to help. Thank you for your team. I love my truck!

very disappointed with the service, have had to return car three times to have repair done right, still at dealership. fortunately I have the ford extended warranty plan that has helped with the high cost.

They did a good and prompt job on taking. Care of my car. Service Rep was the best. Her feed back was excellent. My visit was perfect.

Thorough

Didn't get an accurate itemized bill. Communication not great & took 5 days. Otherwise sufficiently satisfied.

Mostly fine except for two things. 1. Did something to the electronic screen. Now a Bluetooth screen pops and it is very difficult to find the radio. Do not know why the had to mess with that. 2. The hood lever on the inside of the car was laying loose inside the car. Obviously not much care. I don’t know if something broke off of it.

I bought a car and I was on the fence the entire time. I got the car home and decided it was not for me for various reasons. I took the car back to the dealer and it literally took me minutes to get my old car back. No hassle whatsoever. Very impressed. Will get my business in the future when I am ready. Thanks to Rene, Blake and Jimmy for the great service.

Quick and easy drop off and pick up. Made good suggestions and took care of my recalls. Always a pleasure to deal with, so happy I bought a Ford!

Had never heard of AutoNation before when Jessica Aguirre contacted me to purchase my car after I posted it on Kelley Blue book cash offers. Autonation's offer was significantly higher than two other local dealers who insisted she was just trying to get me on the lot and then talk me down. It could not be farther from the truth. Jessica and Jimmy zamorano were both such a pleasure to work with and I cannot stress highly enough the level of professionalism courtesy honesty and integrity practiced by Jessica. I would definitely recommend AutoNation and use them again if the need arises

Kevin Morgan is the best Service Writer I have ever dealt with.

I was absolutely stunned a tire rotation could not be done because the lug nuts were 'swelled"?? I was told, it would take two additional hours on top of the 1.5 hours I spent waiting for a simple oil change. In addition, the tire rotation would cost me $120 for new lug nuts. In other words, the Ford dealer on a Ford car could not figure out how to get lugs off without it costing me $120. In the end, someone told me to go to Costco for such a simple task.

DON'T GO HERE! Blake in finance is a con artist! The dealership was clean, organized, taking proper COVID precautions, and the sales guy, Ken, was great. He got the initial docs done and I told him what I had for a down payment and he gave a document that detailed out the payment options. I thought the interest rate was a little high for me and asked about it. Ken told me that there was nothing they could do to reduce it and gave a reasonable explanation, which I accepted. I chose the payment that worked best for me and it was easy and simple. Everything was great until it was time to go back to finance and sign all the documents to buy the truck. This is when I met Blake, the person that would be torturing me for the next hour. He pushed the extended warranty plan on me. 2yrs/24k miles for $4000. I had to keep saying "no" for 20 minutes. Then came the maintenance plan. 3yrs/60K miles with only 10 visits for $1,495. I said no. He kept pushing. Got irritated, turned to calling me names, finally accepted my answer of no. It took 34 minutes for us to get passed these two things. I know this because it seemed to be taking forever so I was looking at my phone every few minutes. When it came time to sign docs, he appeared to be annoyed that I was reading what I was signing. He deflected any questions I asked about the documents. I started reading more and found out that he was trying to scam me. He secretly included rental car coverage and GAP coverage on my load but lowered the interest rate to try to hide it from me so I wouldn't notice. WHAT A CON ARTIST!! They can't lower the rate to help people, they can only lower it to cheat people to include add-ons to the loan when it benefits them. I told him that I didn't want it and to remove them. He got upset and told me that he was "trying to help me." I told him that in the beginning, I told you guys what my down payment was, I selected the payment option and months already. Why can't we just do that? Why is it this complicated? He then started throwing a little tantrum like my four-yr-old does and said "Fine. You want the higher rate? Fine. you don't want my help? Fine. I was only trying to help you." All while snatching the paper from in front of me, slamming his drawers and keyboard, printing a new sheet, and slamming it in front of me. I could not wait to be done. I couldn't believe what I had to go through. The only reason I didn't walk out was that my wife left already to get home so the sitter could leave and I didn't want to take a $100 Uber home. This was like a timeshare sales presentation but instead of me getting free stuff I was actually paying them $500 for this. After 34 minutes he finally moved on to me signing documents. I have purchased a lot of cars but NEVER have I been treated this way. Blake was dishonest, manipulative, condescending, and unprofessional. I gave it the weekend to cool off before calling the dealership back to share my experience. I spoke with Tim Shelty briefly. He said he would have the manager call me. Nobody called me. Shows that they just don't care enough they customers to try to make things right or even offer an explanation, they don't care about their employees enough to coach them on how to be better at their job, and they don't care enough about their future customer to stop this kind of behavior and manipulation from continuing any further. I will NEVER go here to buy another car and I will actively recommend that others avoid it.

The dealership was clean, organized, taking proper COVID precautions, and the sales guy, Ken, was great. He got the initial docs done and I told him what I had for a down payment and he gave a document that detailed out the payment options. I thought the interest rate was a little high for me and asked about it. Ken told me that there was nothing they could do to reduce it and gave a reasonable explanation, which I accepted. I chose the payment that worked best for me and it was easy and simple. Everything was great until it was time to go back to finance and sign all the documents to buy the truck. This is when I met Blake, the person that would be torturing me for the next hour. He pushed the extended warranty plan on me. 2yrs/24k miles for $4000. I had to keep saying "no" for 20 minutes. Then came the maintenance plan. 3yrs/60K miles with only 10 visits for $1,495. I said no. He kept pushing. Got irritated, turned to calling me names, finally accepted my answer of no. It took 34 minutes for us to get passed these two things. I know this because it seemed to be taking forever so I was looking at my phone every few minutes. When it came time to sign docs, he appeared to be annoyed that I was reading what I was signing. He deflected any questions I asked about the documents. I started reading more and found out that he was trying to scam me. He secretly included rental car coverage and GAP coverage on my load but lowered the interest rate to try to hide it from me so I wouldn't notice. WHAT A CON ARTIST!! They can't lower the rate to help people, they can only lower it to cheat people to include add-ons to the loan when it benefits them. I told him that I didn't want it and to remove them. He got upset and told me that he was "trying to help me." I told him that in the beginning, I told you guys what my down payment was, I selected the payment option and months already. Why can't we just do that? Why is it this complicated? He then started throwing a little tantrum like my four-yr-old does and said "Fine. You want the higher rate? Fine. you don't want my help? Fine. I was only trying to help you." All while snatching the paper from in front of me, slamming his drawers and keyboard, printing a new sheet, and slamming it in front of me. I could not wait to be done. I couldn't believe what I had to go through. The only reason I didn't walk out was that my wife left already to get home so the sitter could leave and I didn't want to take a $100 Uber home. This was like a timeshare sales presentation but instead of me getting free stuff I was actually paying them $500 for this. After 34 minutes he finally moved on to me signing documents. I have purchased a lot of cars but NEVER have I been treated this way. Blake was dishonest, manipulative, condescending, and unprofessional. I gave it the weekend to cool off before calling the dealership back to share my experience. I spoke with Tim Shelty briefly. He said he would have the manager call me. Nobody called me. Shows that they just don't care enough they customers to try to make things right or even offer an explanation, they don't care about their employees enough to coach them on how to be better at their job, and they don't care enough about their future customer to stop this kind of behavior and manipulation from continuing any further. I will NEVER go here to buy another car and I will actively recommend that others avoid it.

I was early for my appointment and all staff graciously greeted me and made sure I knew my service advisor would be with me shortly. Everything went smoothly. My service advisor, Adam, went above and beyond to help search out a custom resource for mobility needs.

Had to bring my Mustang for airbag recall. Scheduling an appointment was difficult and time consuming as dealership rarely answers phone calls or returns left messages in a timely fashion. Had to involve the Ford Corporate Customer Satisfaction organization and even they had issues in the scheduling of my appointment. Dropped car off at 7:00 am for what I thought would be a half day repair. Never proactively heard from assigned Service Representative so I called at 3:30. Was called back at 5:30 and was told car was being worked on. Biggest complaint is complete lack of proactive communication by the dealership. No human answers main phone numbers and left messages are infrequently returned. Was informed that the current issue was short staffing in Service department. While this understandable, this does not mean that they can’t find the time to either proactively provide phone updates or return left messages. 3/4/2021 UPDATE Received a reply from Autonation Ford Scottsdale. After comparing to other negative reviews, looks like I recieved a form letter type of response. More importantly, note that one of my major complaints was that I could not get phone calls answered by a human nor were left messages returned. Now, instead of calling me directly to discuss my negative experience, Autonation Ford Scottsdale has the gall to task me with the responsibility of contacting an unnamed "General Manager." A call that I refuse to make particularly as Autonation Ford Scottsdale Customer Satisfaction "actions" don't line up to their "words".

Peace, in sales is about the only good thing about this place. Sales process was fine. Service is also OK although very high turnover. Issue is - if Autonation wants your money, they are very efficient. If they owe you money - totally another story. NEVER buy their pre paid service. I purchased it and sold my vehicle in November of 2020. They requested several documents (which they didn't share initially and only after multiple calls / emails went unanswered for several weeks. I had to go in person to get someone to speak with). After getting the required data to prove the vehicle was sold (after the several weeks of unreturned phone messages from me) it is now March and they still have not paid back the roughly $2700 the owe me from the refund of remaining services. I was going to buy a Ford Bronco and put in for one on pre-order. I am dropping that. Think I will wait and get something from a different car company. Terrible.

It was a quick and very professional purchase. The car was amazing and the staff was very helpful. I didn't feel the pressure to purchase extras in financing like I normally get. I will always come to Scottsdale now for my car needs> GREAT TEAM Maria, Tony and Bobby Thank you! Picture shows hood popped there was nothing I could fin wrong with this car, it was immaculate!

Go elsewhere. The person who performed service trashed my car and floor mats with grease and left garbage in my vehicle. I tracked grease into my house. They said, "sorry." Spoke with service mgr who offered to shampoo my mats. I asked for new mats and detail my vehicle. Honestly, I don't even want to return, but I have towels on my floor now where the mats were, so will return for those. Otherwise, it's Valvoline drive through service from now on. Always awesome. Seriously, 3 hour waits and getting jacked around in dealerships is not for me.

The service advisor lacked knowledge of the engine and the support rod for the hood was not installed properly causing the hood to fall on my head with injury to my head and neck. The grommet that secures the base of the rod was missing but the service advisor said it's doesn't need to be there.

What a fantastic experience. Gary Johnson was a pleasure to work with in trading in my SUV for another. I may make the 6 hour drive again to work with these folks. Top notch all the way.

Ken Cullen was awesome! I love the transparency, you won't find it anywhere else. Bought a used car, price was excellent, restoration was good.. could have been better but I am still happy with my new car. Drove away smiling with a full tank of gas too. Gave me a fair offer on my trade in. The title clerk is a salesman.. just know that. I understand he makes commissions of the warranties he sells but I think that guy should be fired, I shouldn't have to tell him no and explain to him 20+ times as to why I did not want an extended warranty. He was just rude, rude, rude and I hope I never meet him again. Clerk was rude to me and rude to my wife, which I did not appreciate at all simply because I declined a warranty and he didn't get a sale. Not cool! Everything aside from the title clerk, the experience was wonderful!

Already having issues with the 'certified' car they sold me. Took the car to them for info and they wouldn't even look at it. Wouldn't purchase from Auto Nation again.

So far my salesman Jess, was and is very helpful especially with all the new computer buttons and “how to do” things in my new car

1989 Bronco turned 100K miles. Replaced spark plugs, wires, and distributor cap. Replaced ignition switch do to difficulty of turning on. $1700. OMG. WTF is going on at this Auto Nation Dealership. No ride home after drop off. Apathetic customer service. Workmanship was good and the job was completed well. 5 hours of labor to fix an ignition switch. Previous week I had a Honda Pilot with a 100K mile service. Plugs and tune up. Customer service was amazing. Lyft ride home. Many small items and big items. Half the price with constant communication. I had to pull teeth to get updates on my Bronco. Never again at Ford Auto Nation!!

It is with great pleasure I offer this review of my experience with AutoNation of Scottsdale. Service Advisor, Kevin Morgan was a pleasure to work with. He made me feel as if I was the most important person in the building. He was professional and pleasant to speak with. Once the issue with my F-150 was identified, he provided a plan of action to repair as well as a reasonable time frame to complete. He then arranged a loaner vehicle to use while the repairs were being made. The customer service, the quality of the repair, and the quick turnaround was truly a good experience. I would recommend anyone looking for service of their vehicle to seek out AutoNation and specifically, Kevin Morgan as the solution to resolve maintenance issues with their vehicle.

1989 Bronco turned 100K miles. Replaced spark plugs, wires, and distributor cap. Replaced ignition switch do to difficulty of turning on. $1700. OMG. xxx is going on at this Auto Nation Dealership. No ride home after drop off. Apathetic customer service. Workmanship was good and the job was completed well. 5 hours of labor to fix an ignition switch. Previous week I had a Honda Pilot with a 100K mile service. Plugs and tune up. Customer service was amazing. Lyft ride home. Many small items and big items. Half the price with constant communication. I had to pull teeth to get updates on my Bronco. Never again at Ford Auto Nation!!

Ken Cullen was awesome! I love the transparency, you won't find it anywhere else. Bought a used car, price was excellent, restoration was good.. could have been better but I am still happy with my new car. Drove away smiling with a full tank of gas too. Gave me a fair offer on my trade in. The title clerk is a salesman.. just know that. I understand he makes commissions of the warranties he sells but I think that guy should be fired, I shouldn't have to tell him no and explain to him 20 times as to why I did not want an extended warranty. He was just rude, rude, rude and I hope I never meet him again. Rude to me and rude to my wife, which I did not appreciate at all simply because I declined a warranty and he didn't get a sale. Not cool! Everything aside from the title clerk, the experience was wonderful!

Helpful and courteous

Absolutely THE place to order, build and buy a Bronco! These folks know their stuff! From buying to finance and service I have been blown away by the team at automation Ford!

Went in for 30k service. Suggested a slew of things not necessary (very clearly states what's recommended in the manual). Did a few extras as we purchased this vehicle certified pre-owned so was ok with coolant flush. Also had a recall that needed to be taken care of. Picked up vehicle - oil not changed (or not reset - but as far as i'm concerned, the job isn't done) and recall not fixed. These are just about the ONLY two things necessary. Now I question whether anything was actually done on the vehicle. Dealer also "ordered" new engine mounts, under warranty - didn't replace those either as they couldn't get them delivered for "months". So not only was I charged for service that didn't happen, Ford corporate received a bill for the recall work that didn't happen AND warranty covered work and parts that I will surely NEVER get replaced. Great work Auto Nation Ford. You've officially screwed a dedicated Ford customer over. Please contact me ASAP. I will be in this weekend to speak with whoever is in charge of this incompetent service department.

Timely, informative and reliable service performed.

Excellent customer service from beginning to end. Very efficient process that didn't keep me at the dealership all day.

We worked with Jake at AutoNation Ford Scottsdale. It was very refreshing to have a salesperson that answered our questions honestly and accurately. Jake was extremely helpful from beginning to end of our buying process. Jose, his sales manager, was also very helpful to us in the decision process. Before shopping at AutoNation Ford Scottsdale, we shopped at other dealerships that used bait and switch tactics, offering unbelievably low prices, but those vehicles were never available when we arrived. Nothing remotely comparable was available on the lot, just a continual attempt to up sell to a more expensive vehicle. Ultimately, we did buy a more expensive vehicle than we were originally looking for at AutoNation Ford Scottsdale, but it was our choice supported by honest information provided by Jake, our sales person and Jose, his sales manager. I would highly recommend doing business with AutoNation Ford Scottsdale!

Horrible. Worst service ever, and they didn't care. Booked an appointment for a recall notice that said 2 hour replacement time. Dropped car off. 2 hours later, THEN they told us the repairs would take 2 days. Reason: The guys were busy with other cars and they neither ordered the parts for the recall, nor allocated any time for the appointment. Would not give loaner even though they were leaving us without a car for two days with no notice. We needed the car that day so have to come back. They indicated they wouldn't order parts in the future until the car is in the shop, so even when we come back, it's going to take another 2 days. I bought the car here. Never again.

Terrible Customer Service. Took Truck In for an oil Leak. Service rep said it might take a couple days, I asked if he thought they would need it longer he said know. After 3 Days I called and Rep said maybe Saturday. When I called Saturday there was no one working on the Truck and no one to give me information. Called on Wed, 3 days later. Truck is there a week, left messages. No One Called. Called on Friday and a young lady found out they were awaiting an Oil Pan. News to me, no one called to let me know anything. Called again on the following Friday, no Parts, excuses about weather delays. Still the only way I find out anything is if I call. Service Manager finally calls week 3 and lets me know truck is ready. I pick it up after 3 Weeks, You would think they would have run it through their car wash. Nope, just another example of terrible customer service. In the 3 weeks they had the truck I had to Initiate all communication and not once was I offered a Loaner. Unfortunately my extended warranty is with Autonation Ford. If not for that I would cease all business with them. Service Department could really use refresher training in Customer Service.

We were looking for a new vehicle for an upcoming road trip to the Pacific Northwest. Jake, our sales person, and Jose, his sales manager, were very helpful in finding a vehicle that fit our needs. We felt they very honest and straight forward in providing use the information we needed to make a purchase decision! I would highly recommend doing business with them!

I very impressed at the service I received. Mark offered excellent customer service and listened to what I needed. He addressed all my needs in the repair and went above and beyond to answer all of my needs in the repairs. Everyone was really nice and I'll definitely be coming back for my repair needs in the future!

I am pleased with my service and a very good experience Everything that was needed was done they are always very helpful and friendly Thanks

It must have a mistake on my part. I am very pleased with AN Sdl, and with my Tacoma. I did however call service today and left a message to call me regarding the service they did on my Tacoma before I picked it up (what oil was used, so will know if it needs more later). No reply yet. You could help with that.

Scheduled oil change took 2 hours. This would have been nice to know before hand. Pulled up to advisers booth and waited for 20 minutes before I finally went in search of some help. Keep in mind I had a scheduled appointment. Got my truck back and there was white marks on the drivers door liner, I had to wipe it off. I was happy it came off fairly easily, unhappy I had to do the work. The advisor said it took less than 2 hours by the time marked as received, that was 20 minutes after the scheduled time and 30 minutes after I arrived. I did arrive a little early because it was such a long drive I didnt want to be late. Yes I am a little disappointed in the customer care and hope like crazy that the oil change work was at a better level.

We bought a Ford F-250 and we love it! Our salesman was very nice and helpful. The management of the dealership is also very helpful and considerate.

Finally

Poor service in parts department. They don't like doing their job on the last day of the month. Nobody likes returns but deal with it. Three years later and Autonation Ford Scottsdale has the worst wholesale parts department. My company shop will not buy from this vendor anymore. Parts department has absolutely no clue.

Sloppy experience, I've been going here for 4 years now to ger my oil changes. It was convenient, I work close by I would drop off during the day and pick up afterwards. This time was so disappointing! Nothing was reset, there was a yellow sticky note pad that was on my window that said " do not close" the left sticker that they replace with new mileage that shiw me next oil change was still left there from previous..was unsure if it actually got done or just sat there.. had to call the next day to confirm. Very unsatisfied

Wow what a phenomenal car-buying experience from start to finish! The manager Jody first reached out to me when she saw a missed call from my number. I was leaning towards another vehicle make over the Expedition but her callback prompted me to come in for a test drive. I made her aware that I was on a tight timeline and she had the vehicle up front, waiting for me when I arrived. No pressure, just a friendly greeting when I checked in. She paired me up with super salesman, Tre, who was incredibly knowledgeable about Ford and the Expedition (as well as a solid human being!). You might think that is a given at a dealership, but I can assure you it’s not these days! Two salesmen at other dealerships really had no idea how to answer my questions about the vehicles. Anyways, I liked the Expedition a lot, and came back the next day to test drive another one. Jody and Tre were again so helpful as I spent the better part of the day at the dealership, test driving and purchasing my new gorgeous Expedition! Now THIS is the type of customer service I expect and appreciate. Thank you, Autonation Ford for the amazing experience!!

Jake, our salesman, for just starting out at 19, was one of the best salesman I've dealt with. He pays attention to what the customer wants and needs. Great kid. Diring the sale, I pointed out an issue with the headlight. Water had gotten in due to the rear headlight cap not secured. The next morning I went out to check the headlight and it had moisture inside. I called and emailed the dealership and no response. Moral of this story is, They take great care while your their, but once you leave, your on your own.

I dropped my truck off on a Friday at 8am to have my "check engine light" checked out. I did not receive a call until close to 5pm with the details of what was going on with my truck. The service guy told me it would be ready by the following Tues. That ment I would be without a vehicle for up to 5 days for a simple fix! Luckily I did not need to go anywhere and after some negotiations my truck was ready Monday around noon. So yes it was "fixed" but not in a timely fashion.

Great service and awesome people!

This was not a very pleasant buying experience. Thanks to Ali in finance, the deal came together.

I am so glad that I shopped for my truck here at AutiNation Ford, Scottsdale. My sales associate Adele was more than amazing. She went what I would call above and beyond to help me find the right one. Thank you Adele. I recently brought my truck in for an oil change and 1 other issue. My repair specialists were right on top of my repairs. I will always take my truck to their service department for any and all repairs & regular maintenance. Thank you Adam.

I was very happy with my experience at Autonation!

Josh, the service rep, went above and beyond in helping me get a rental car delivered when my car broke down. He was great to deal with throughout the repair.

Awful experience. On hold for over 30 min. No one gets back to you. Go somewhere else if you want to be treated like a human.

I dropped off my car at night and it was ready by 9:00 am the next morning. Great service, in and out. Reps met you at your car to ensure social distancing.

Brought our explorer in for service. Airbag light was on. Adam was nice and helpful explained what could be causing it and said they would probably have it looked at the next day. Didn’t hear anything for 2 days. Called left multiple messages on multiple days and on multiple service dept numbers. Finally I drove down to the dealership to see what was going on. I was told that it was in line and hadn’t been looked at yet. They had our vehicle for 3 days at that point and promised to call Monday with an update. No calls Monday. Left multiple messages again. End of day Monday I drove down and asked for my keys back. They all scrambled to even find my vehicle. After 20 minutes of “looking for it” they found the paperwork and said it was diagnosed. 1400 dollar repair. Promised Adam the advisor would call Tuesday morning. No call. I call in again and surprise surprise someone answered. Adam stated it would be finished that day and would see “what mark could do”. So after holding my vehicle hostage for almost an entire week they decided knocking 200 dollars off was sufficient. Needless to say I will never go back to this dealership and do not recommend anyone go here for any sort Of service or purchase of a vehicle. PS the last time I had my truck there they put in the wrong kind of oil. Had to wait for 2 oil changes. Kevin was the advisor that day. Lack of attention to detail and just caring in general. -5/5 stars.

Tony and Joe took very good care of rose and myself no problems very nice experience over all thank you

They are really friendly and helpful but it's hard to get a service appointment, nothing but oil changes on the weekend and no evening appointments. :/ I usually need to go to an independent mechanic.

jake provided a very professional and educational service! i HIGHLY recommend!!

Everything was done efficiently. Everyone I dealt with was very kind and helpful.

These people are dishonest and their sales tactics should be outlawed. Price of car changes depending on how you pay for it. Was given a price in writng for a car, and when they learned that I wanted to pay cash, the price went up! Scam

Jake was a great associate to work with! Very honest which is hard to find at dealerships these days. Love the service he provided!

AutoNation Ford Scottsdale is a great place to have my car serviced. They are efficient and helpful -- and I even got a free 3 month subscription to Sirius radio. :)

Josh was an excellent service rep, very helpful and friendly

The Finance department is horrible. I had been approved through 2 different lender and I specifically had a conversation with the sales manager about pulling credit with a bunch of different lenders. They new they couldn't compete with the financing I already had and still sent out my personal information to 15 different lenders pulling new a new credit report each time. This was done without my consent. The sales manager told me they would help me get this resolved and get the inquiries removed. It's been 45 days and they have done nothing to help me resolve this issue. I have followed up on 3 separate occasions and haven't received a call back yet. I have filed a complaint with the CFPB and recommended you do if you have had a similar experience.

My wife and I are very pleased with the customer service we received at Scottsdale Ford AutoNation. The sales staff was very professional and friendly. We definitely will let our family and friends know about how well they treat their customers.

Tim and co-workers at AutoNation Ford in Scottsdale AZ served me well! Want to thank Tim again for the response to my query regarding vehicle. His persistence resulted in a sale and a happy customer

Fantastic experience. I worked with Adele who made it a pleasure. Do yourself a favor if you’re go to Auto Nation amd ask for her.

the staff is knowledgeable, they're friendly when you call no matter who you speak with, I believe all Ford dealerships should take lessons or a class from AutoNation Ford on how to be polite be patient understanding and knowledgeable

Cameron Ward, my service advisor was very helpful and courteous and informative.

Jess was great to work with as I was an out of state buyer. The negative for the dealer was the $495 administrative fee which was excessive and way above the national norm.

We never buy on a whim. They were very helpful with any question we had. Nobody hounded us to buy. They didn?t have the exact vehicle we wanted. They worked hard at finding one with everything on it we were looking for. A few emails and a call and we were back to buy our new vehicle. They were friendly and easy to work with.

Staff are knowledgeable and willing to help with any questions or needs of the customer. They work as a team.

Learn how to write your auto leases. I am a Costco customer and got my Ranger through your firm about seven weeks ago. Big mistake. The lease was fowled up by your person in your finance department so you contacted me to sign a new lease two weeks after I took it home. You even botched the second one because you put in the wrong county on the lease, which I had to correct (Yavapai county not Maricopa). I signed and sent back that back to you about a month ago. I still don't have my permanent plates. I had to waste countless hours calling the bank to pay electronically because my paper bill process was screwed up by your mistake also. My auto registration is delayed. Your business, which has an impossible phone system, is disorganized. The few people I talked to did not call me back when they said they would to assure me that my bank process and plates were taken care of. Also, in my opinion your Costco training for your sales people is inadequate and was not handled efficiently by the salesperson who was supposed to be trained in that. I am still in contact with Costco. If I do not get my permanent plates soon I will contact Ford Motor Company and follow up with Costco with more information. In my view your place is a madhouse and I would never buy another car from there nor recommend it to anyone. All I want now is my permanent plates and paper bill for my next lease payment which hopefully will come in the mail. RM

I bought a new Ford Explorer from Autonation Ford Scottsdale. Peace helped me through the whole process. I went in several times trying to decide on the right car for my price range. He was very knowledgeable, helpful, and patient. I love my new car and was very happy with the car buying process.

Terrible service. Sloppy work. Very difficult to communicate by phone

How is it that I can have a low pressure warning light come on repeatedly, bring it into the dealer and have them say “we couldn’t get the warning to come on”? First, did you not believe me? Second, I get instant notifications through the Ford Pass application of the warning. I’ll try another Ford dealer.

Yet another nightmare with the Service Department. I called and left 3 messages to get my vehicle in for a recall. When I did not get a returned call I went in and was finally able to schedule the recall service. Dropped my car at 7:30am Monday morning and it took until 8:45am to get car checked in & to Enterprise for loaner. Wednesday when I had not heard anything about the status of my vehicle I sent an email requesting status. The only response was that I had the loaner until Friday. I replied asking status of my vehicle. No response. Received call Friday vehicle was ready. Went to pick it up and they did have to replace all 4 door locks. Oh, and they washed the exterior 🙄 Driving home I noticed the clock time had been changed? Tried to call. No answer. Emailed ... 4 days later No answer. My next car will not be a Ford with AutoNation being the closest Service Department.

Always friendly and on time just had my Escape serviced there very smooth, if you have Ford vehicle I recommend Auto Nation

Great service and personnel. Have been dealing with AutoNation for the last six years and have been very pleased with their service department.

Thanks so Much for the Wonderful car buying process.!! No hassle at all, very pleasant and I was in and out.! They continued to call and write for days after to assure the process was still what I expected.! Much Appreciated.! Definitely will refer this car lot to anyone looking for a car.!!

I definitely recommend Autonation Ford Rene is a very helpful and professional salesman The financing department give you the best deal right away and I?m so happy with my F150 two thumbs way up!

Adele at Autonation Ford in Scottsdale was AMAZING!

This was a recall on my son?s F150, formally my personal vehicle.

Adam was exceptional and accommodating to my very tight schedule even though he had a full schedule that didn't include me at that time. Michelle the cashier was so pleasant and wonderful to work with. The Service Director Mike even thanked me for my business. What a wonderful crew of true professionals ! BRAVO Autonation Ford Service Center !

Service was quick and the vehicle came back clean and ready to go

EXCELLENT HELP AND PERSONAL SERVICE FROM MARSHALL!

Autonation was very transparent in their information and honored all the potential internet credits and incentives. They were professional and answered all our questions. Maria was our Salesperson and was excellent. She followed up with us several times to check to see if we had any questions and made sure we left with our phone paired to the automobile. She also went through the major functions of the dashboard

No pressure, knowledgeable salesman, would recommend!

Excellent staff was patient throughout the purchase process. I had some issues with my trade-in but was treated fairly by the dealer and purchased a used vehicle at a great price.

Nice experience. Have been coming back for years. Will be coming here again

I brought my car in at 8 a.m. on December 9 for repairs, left it overnight, and was told the next day that due to Covid, there weren?t enough technicians to repair it. Someone is supposed to be calling me back when they can fit me in, but still waiting.

Had a great experience buying. When I showed interest in a vehicle they completely pulled it from their website to reserve it for me. I thought it was a very reputable practice for a a car dealership.

Efficient & on time. Fixed my problem at a fair price

They went above and beyond to help us get the vehicle that we wanted.

Everyone that helped me was very kind. They allowed me to “reserve” the vehicle I was coming to look at so no one could buy it out from under me. When I reserved it they took it off the website completely which I thought was extremely reputable for a car dealership. 10/10

Marshall was an excellent service advisor, very thorough.

My new Service Advisor Marshall Bawden continues in the footsteps of my previous excellent Service Advisors. Marshall has great communication skills and the service was excellent as always. I will certainly recommend AutoNation Service Department whenever the opportunity arises. Thank you.

The people are very nice. Problem is you can never talk with someone. You are in big loop that always goes to voicemail. Took 45 minutes of constantly calling numbers to try and get some help when car needed to be tolled to Scottsdale location

Drove up without an apt and they were able to help me get my tire fixed and all under my warranty that I had purchased.

I acquired my Ford Ranger XLT from Autonation Ford Scottsdale. The overall experience was positive and Adelle my salesperson was particularly helpful. I can recommend this place and my car so far is delightful.

Lauren Koontz exceeded my expectations in customer service. She was very friendly, professional, and very knowledgeable. Additionally, she was able to find me a new truck within 2 hours of calling her. Greatest car buying experience I've ever had! Will definitely be recommending friends and family to Scottsdale Autonation!

David Knapp was a great salesman to work with. stayed on top of the entire process. made sure if he was out, that someone else was on top of where we were at. would highly recommend autonation ford.

I have been going to this dealership since 1998. In that time (during change of ownership, etc.) I have only had 3 service advisors. I think that speaks for itself. Kevin Morgan is awesome. He listens to me (I'm female,) alerts me to upcoming issues and potential cost and always takes the time to explain and talk to me. Our family owns - 1999 Ford Explorer, 2001 Ford Excursion, 2006 Ford Explorer and 2011 Ford Escape. I will only have them serviced and repaired by Kevin and the mechanics at this dealership! In the end, it has always been more cost effective than going the "cheaper" route.

AutoNation Ford just offered me $13,000 less for my trade in than their closest competitor. Definitely not where I’ll be taking all my business.

Thanks for your help Kevin Morgan you assistance was great thank you for your help

I had a small problem with a wheel that got damaged and bent. I needed my tire monitor changed out to the new tire. A quick in and out, the service department got me going in no time flat...with little expense as a bonus. Definitely heading their way the next time I need something done.

Great service as always thanks to Kevin and the Ford team.

Overall the buying process was smooth and easy. Salesperson Jessica assisted us every step of the way. But my advise to future buyers, review financing documents carefully before signing.

Marshall Bawden is my new Service Advisor. He is very knowledgeable and has a great personality. Marshall is a great addition to the Service Advisor Staff. Looking forward to working with him.

Jessica and Adele were very helpful. They had the car ready to test drive. And they held the car so we could see it. The actual buying process took hours even though it was a cash transaction. Overall very good.

Where to start! My experience was absolutely awesome. Marissa was my main point of contact and helped me throughout the majority of the buying process. She was phenomenal and I truly appreciated the time and effort she put towards my experience. I also interacted with Lauren and Austin during my process as well. They were super cool people and made my experience that much better. I highly recommend checking out AutoNation in Scottsdale for your next purchase. Thanks again!

Adam was terrific!!! *****

Adele and Jessica (internet sales) were so helpful. They reserved the car for me. And were great answering questions via text. They had the car ready to test drive ,when we arrived. The sales process took a bit long considering it was a cash transaction. We were there for 4 plus hours. They did come up on my trade. Overall very satisfied. Happy with purchase!

Worst service we have ever received. My husband and I own a 2020 Ford Explorer ST and made an appointment to have our oil changed today at 10:30 AM. I made the appointment on Saturday. Normally when you have an appointment you’re normally seen and taken care of pretty quickly. NOT THE CASE AT YOUR ESTABLISHMENT! We waited 3 hours with no word on our vehicle. My husband went and spoke with the service writer to find out what was going on with the oil change. The service writer came back and told us it would be another 2 and a half hours. Mind you we have already been waiting 3 hours. My husband asked for our keys and we left without any service! What good is an appointment when you have to wait 5 and a half hours for a simple oil change.

Service dept has been great, sales not so much

Adam did good job i would go back any time in the future

AFS worked hard to meet my needs. Great people.

Car was towed I. For emergency repair wouldn?t start battery terminal cable was broken off by corrosion. Towed it Friday night was told it probably would not be worked on till Monday Saturday Adam my service adviser called me to let me know he new the problem and well long story short car was donen Saturday afternoon Exceeded my expectations!

Not great. Took my car in with a broken sunroof that wouldn?t close. Warranty repair. They had it for get this...7 days and it came back closed but now it won?t open. $500 for a rental since none was available when I dropped the car off

This place is horrible. I had to bring my truck in several times for several issues. They told me my service advisor was Ken. But I never met him one three occasions, until the final time I picked up my truck and will never be back. He provided no customer service nor any advice. These guys frustrate me.

Tried to charge me $160.00 for warranty repair. Then argued with me, and insisted warranty did not cover repair. My warranty has 50,000 miles remaining. Beware of this dealership.

Adam Sterpka is my Service Advisor at A.N. Ford. I dropped off my Explorer after hours on Saturday and filled out the form. Then put the keys in the drop box. Simple. Adam called me Monday afternoon with update. Vehicle was ready Tuesday. All work covered under warranty. Everything was explained and I was on my way. Very easy. I'll be back.

Pleasant experience; had an appointment with Jim Harre. He took care of everything and called me when my car was ready to be picked up.

did a good job, on time and even washed it for me.

September 30, 2020 To: AutoNation Scottsdale Service Garrett Service technician Re: 2017 Ford Edge Would not Run My 2017 Ford Edge stopped running after the Check Engine and Wrench lights came on. The DTC code said it was Throttle positioning. The engine would run, but there was no power to go more than about one mile per hour, so I had it towed to AutoNation Ford in Scottsdale from Carefree, instead of Sanderson Ford where I bought the car and usually take it. I can say I was very impressed with the service, calling, giving me updates, and diagnosing the problem, which turned out to be wiring problems due to rats eating the wires. I found a directional signal that stopped working a year ago, which had frayed wires due to rats, which we have many living in near Carefree. Having worked in control systems with Honeywell, I am well aware of power and grounding problems not only causing a failure, but also damaging sensitive electronics. I am impressed that AutoNation fixed the wiring and did not say other electronics also need to be replaced, at this time. I realize they could be compromised and may be a problem in the future. I will also write a five star review about my experience. Thank you for the good service, honesty and quick repair. Don Sluyk North Scottsdale, AZ

Excellent experience overall which I have come to expect. My new Service advisor, Kevin Morgan. was very communicative. Super advisor.

Polite, safe, and professional! Kevin Morgan is personable, did a great job, explained everything and got it done promptly!

My sales person Mr Foster was excellent, very knowledgeable and patient. I would recommend anyone looking for a vehicle to ask for Mr Foster. Thanks for your attention.

I didn’t purchase here, but I still recommend this dealership. When walking the lot I was promptly greeted by Steve, who showed me two trucks. He was patient, professional, and knowledgeable on their product. Once I finished the test drives, I was welcomed into a low pressure environment. The Sales Manager was also very helpful and answered all of my questions. If you’re in the market for a Ford, start your search here.

Made an appointment to wait for the new leather panel. They called, We dropped off the vehicle and picked it up the next morning done to perfection. They even washed it up for me.

My wife and I stopped to check out the inventory when approached by a sales person. We were then “handed off” to another sales man “Trey”. We were invited to check out a very low mileage 2019 Ford Flex. After driving it and being “sold” on the amazing features of the car, we were invited to buy the car. My wife wanted the car. The price was right. We said, “let’s do it”. After doing all the application paperwork, having our credit pulled and then speaking to the sales manager “Joe”, we were informed that a bank pre-approved us. We went thru all the paperwork to buy the car. When we were done, we had only to go to the finance department to finalize everything. Joe walked over and sat down and said that he had bad news for us. He informed us that the Flex was already sold and shouldn’t have been on the lot. Additionally, they didn’t have another car that would meet the seating and storage requirements that the Flex did for the same price. When I spoke to Joe and said that some concession from AutoNation to discount a vehicle that would be comparable to the size as the flex was our desire, he informed me that he didn’t even know how to get approval for something like that. It’s a car dealer. I am seriously disappointed and will tell everyone to stay clear of this dealer. So unprofessional.

My wife and I stopped to check out the inventory when approached by a sales person. We were then “handed off” to another sales man “Trey”. We were invited to check out a very low mileage 2019 Ford Flex. After driving it and being “sold” on the amazing features of the car, we were invited to buy the car. My wife wanted the car. The price was right. We said, “let’s do it”. After doing all the application paperwork, having our credit pulled and then speaking to the sales manager “Joe”, we were informed that a bank pre-approved us. We went thru all the paperwork to buy the car. When we were done, we had only to go to the finance department to finalize everything. Joe walked over and sat down and said that he had bad news for us. He informed us that the Flex was already sold and shouldn’t have been on the lot. Additionally, they didn’t have another car that would meet the seating and storage requirements that the Flex did for the same price. When I spoke to Joe and said that some concession from AutoNation to discount a vehicle that would be comparable to the size as the flex was our desire, he informed me that he didn’t even know how to get approval for something like that. It’s a car dealer. I am seriously disappointed and will tell everyone to stay clear of this dealer. So unprofessional.

Roosevelt Campbell was very knowledgeable, efficient, and polite

We took our F-250 XLT Diesel to AutoNation because of their High Reviews. Not impressed at all Cameron was our Service rep. Not impressed with him either. I guess it’s because we have had work done elsewhere that was extremely exceptional and was above our expectations. So, this experience was truly a let down. I would NOT recommend their Service Department. Very unorganized. You would think being in the Scottsdale area..... that their Standards would be High in the customer service area. Far from it. Sincerely, Randy Tyra

Not good ! I used tape to hold up the window when it broke. Window was fixed but the tape glue was not cleaned off and it took 2 days due to fix because wrong part was delivered the first day. I had just washed and cleaned the truck the day before I dropped it off to Auto nation. In two days my truck looked like it had set for a month. Major dust all over it and water spots on all windows. My service person offered to wash it but I declined. It should have been washed before I got there , and I was disturbed about the tape glue not cleaned off of the repaired window.

Great experience Thank you

They were great. Feel like i can trust them to help me keep my car running great

Auto nation Ford did everything they said they would and did a great job repairing a complicated issue.

Took my car in for repairs again after they broke the radiator trying to fix the original AC problem. I have had my car back for a week and the check engine light is on, the car is has the same issues and the service department disable my autostart . The problem still isn?t fixed. I will see how long it takes Autonation to call me back and return my car fixed correctly.

Just had my F250 4x4 Super Duty in for servicing. Jim, my service advisor was outstanding. I had a check engine light on and they diagnosed the problem and had the vehicle back to me the next day. The entire process was smooth and communication great. I highly recommend them.

I worked with John on the service team at Autonation and he was incredibly communicative. I would highly recommend him and the entire organization. These guys have a service team that rivals the big luxury brands. Nice work John!

Excellent service an communication . Adam follow up is excellent

Service appointment was quickly made. Felt very safe and comfortable waiting for my service to be completed. Social distancing, masks and plenty of sanitizing stations.

great communication with service advisor. Quality customer service

Cameron has always taken great care of my vehicles. I currently have a 2012 F-250 and 2017 Ford Edge. They do great work. See Cameron, he'll take care of you.

everything went well, and I would recommend AutoNation to all

Jim was very polite, helpful, and kept in communication with me regarding the service required, cost of the repair, and repair timeline. My car was ready sooner than expected and was parked and ready when I arrived. The dealership paid particular attention to CoVid concerns with things such as hand sanitizer at all counters, all employees wearing masks, and sanitized pens to use when paying. I will absolutely use this dealer again.

My service manager John is expedient, courteous, knowledgeable and seems to have my best interest in mind.

After an initial disappointing experience with service I am happy to update my review for AutoNation Ford because of the actions of service manager Mike Bradley. He stepped up and did everything he could to resolve my issues with a defective part on our Explorer and covered all expenses. He was professional, the service was completed and I am happy with the results.

AutoNation Ford Scottsdale Customer Satisfaction Program is non-existent. A 20+ year customer, purchased and serviced multiple cars from the dealership and they won't repair a well-documented defect, tear in the arm rest of the driver's door panel, of Explorer. Service Department and Service Manager could have easily fixed the problem and choose not to. Spoke to Ford's national customer service number and they confirmed that the dealership could have elected to make the repair under their Customer Service program but AutoNation Ford Scottsdale obviously don't want to keep a customer.

My acct manager Kevin is the greatest

They did everything I wanted and educated me on a lot of this new high tech equipment. Some problems were "operator error" (hate to admit, the vehicle is smarter then me!)

John Flynn's communication, all around respect and quality customer service is above and beyond what most people would expect. He is truly an asset to your team, I love the blue oval I currently have a 2019 GT350R which is my daily driver. I couldn’t be happy with the service I’ve received so far, I had actually brought the car in I think January, for a rattle coming from the Dome Light, which another service guy, I can’t remember his name, told me he couldn’t replicate it so it must not be there… I was all little pulled back by that as this is one of the most expensive cars you produce and questioned why it should rattle. However, the saving grace was as I brought the car in for a recall of the reverse lock out, I mentioned to John that there was a rattle, and he has the part ordered and will be ready to put on as soon as it arrives. He is really a fantastic employee and has gone above and beyond for me and even better has kept me in the loop of everything going on. I just wanted to thank you guys for the work so far and you will have me as a client for as long ask John is still there! Please feel free to share this with your GM as well I know from my own business positive reviews are not often shared and having kind words always sets a great tone for amazing employees.

Wish we never bought a vehicle from this dealer. They have no idea what they are doing. 6 weeks have gone by and still fighting for the documents to register our vehicle. Have been calling for weeks and no one will return our phone calls. Even the DMV has called to ask for title to register with no response.

I was treated both respectful and truthfully. I would and already have recommmended them.

Other than the phone system (overall) I enjoy working with Clint as he treats me like a friend and brother. Phone system is terrible ....can't get to a live person very easily.....actually not at all.

Would not recommend this place. Gave me the run around on the vehicle because they wanted to sell it to someone else. Was willing to fly out to buy a vehicle and wanted a buyers order and a picture of the title for my bank. Did not want to provide me any of it.

I have had my 2019 F-250 diesel 4x4 serviced twice at this dealership and both times I have brought it home and I have oil stains on my driveway and garage. Unacceptable!

I think Ken and his team did a great job of servicing my Escape for the recall.

The quality of the service department has diminished over the years. The once great customer service is gone.

Service time was fine in fact early completion. One of the main reason I went in was tire rotation and tire pressure. I asked service agent to make sure pressure was checked and set appropriately. he said yes. And after service he confirmed work was done. Front tires were correct and equal psi Back tires were different by 3 psi. Guess service staff did not check-as was the same as when i went in....makes me wonder if anything was actually done.

I recently purchased a 2020 Ford Escape and the sales manager Joe made the process so easy and fun! I didnt feel pressured and really felt like he cared about my wants and needs as opposed as just trying to make a sale. I highly recommend getting a car here!

Horrible, horrible, HORRIBLE customer service! For every time now they tell me they’ll call or email me back post over two weeks of requesting a refund every day for warranties I purchased I was told I could later cancel I will leave a bad review on every site

My wife and I flew in from California to buy a 2018 Ford Edge on May 31,2020. Our salesman Demetrie Petkas was very professional and friendly. He went above and beyond to help us and even picked us up from the airport and drove us back to the dealership. If you are in the market for a new or used car or truck call and ask for Demetrie. He made the whole car buying process easy with no pressure, answering all of our questions. Thanks Demetrie.

This is my usual dealership repair place for my Ford since moving to Arizona. I like the service and the people are very nice there!

had an app. on may 13. Mr Roosevelt was my go to person. they found out my problem.he told me the part they needed.it was not in stock. they had the part in another shop. this man went out to the other shop.and picked it up. in stead of me waiting for 5 or 6 hours I only waited 3 hours.Roosevelt is a credit to the Ford corporation.thank U.

Great long distance buying experience. Found a truck at an attractive price on the website. Managed preliminaries with email and phone. Agreed on most terms and drove from Tucson area to finalize. No surprises, pleasant experience. Thanks to Tre, Adelle, Hal and Jordan. Price was the motivation, but service was the icing on the cake. Recommended.

the service is outstanding, John help me with everyone of my need. He's very kind and helpful. thank you for your service

Good deals on Service, courteous, friendly & true professionals.

Excellent. Friendly. Efficient. Easy scheduling process.

Service rep John Flynn was great to work with. Friendly and personable when I dropped off the car, very professional and maintained ideal social distancing and proper PPE in these unique times. Car repair done quickly and completely, and John made sure to go over the likely repairs ahead of the service, along with the results of the findings. John also showed me the recommended additional items I should address.

My service adviser Adam was open and forthright throughout the time my diesel truck was at the dealer. I took the truck in for a sunroof replacement and on the way there there was a failure inside the diesel engine. It's very difficult to fine a really good diesel mechanic but the gentleman that did my engine work took time to go through everything that gets sooted up in over 200,000 miles and clean things up. No oil in the coolant and a much better running truck now. Very please with the attention to detail in the work done. As I told my adviser Adam, I will be back, even for tires.

I would recommend Autonation Ford. The buying process was no pressure.

Easy safe in and out for service

Demetrie Petkas was extremely professional , friendly and so nice to work with. If I was in the market for a new or used vehicle I wound work with Demetrie!! I would also like to say thank you for all your help!!!

Salesman addressed all my questions and concerns about the sales process and financing..

Considering the current Covid-19 crisis these guys did a great job

Adam was very good at estimating time to do the maintenance on my Explorer And the cost Very hsppy?

Had a car service and bought a new truck on the same day. Great service on both ends

The team was very knowledgable, efficient, and respectful of my time. They made it very easy to buy a vehicle.

My Truck's front 2 windows stopped functioning. This could have been a very expensive endeavor, yet their Honesty prevailed, and it turned out to be a short in a couple of wires in the l/f wiring harness that they quickly repaired. They currently have one very happy Customer.

I recently bought my current Ford Edge used from a different dealership because AutoNation did not have what I was looking for. However, I had used AutoNation Ford to switch out my airbags when they got recalled in my old edge. They were wonderful!!! I needed a few things for my newer car, so I called and spoke to Ray about a mat for the back, and an additional key, because it only came with one. Ray was amazing! He was personable, and helped me get the mat in quickly as I needed it for work. I'm an outside sales representative, and I am in my car all day. I also carry a lot of stuff in the back. Unfortunately, the mat kept slipping around, so I called and spoke to another gentleman (I'm sad I can't remember his name) that left me glue and velcro tape to use to keep my mat from slipping. It worked!!! It makes my days much easier not having to worry about things sliding around! A few weeks later, I called Ray about an additional key. He made an appointment for me to come in and see Kevin M. within a few days. Kevin knew who I was when I walked up, and was super friendly! Within an hour I had my new key, and I was ready to get back on the road! I had previously mentioned to Ray that my car only came with one key, and I was a little disappointed that I had to be inconvenienced to get an extra, in case I lost the one I had. When I went to pay for the very expensive key, Ray made sure I got a discount - AMAZING CUSTOMER SERVICE AGAIN!!! Highly Recommend!!

We had a fantastic experience in the purchase of our Highlander. Demetrie was friendly and welcoming working with my husband on this great purchase. We will definitely recommend AutoNation to other car buyers.

I sold my BMW to AutoNation Ford and it was the easiest, most pleasant car trade-in, buying or selling experience I have ever had. Big shout out to Tim F for his great communication, speed of response, thoughtfulness and friendliness. I'd highly recommend you consider this team if you're looking to sell or trade in your car and don't want the hassle of trying to do a private party sale. A great experience all around!

My service writer Adam Sterpka did an amazing job getting my F150 Brake concern repaired quickly keeping me from having to rent a vehicle, thanks for outstanding service

Facility was nice! Staff was super friendly and not pushy in anyway. Maria took the time to show me a couple cars and answer questions. Unfortunately we weren’t able to come to terms this time, but would consider shopping there again and recommend to friends .

Ken, my service adviser is always on top of his game! Thanks!!

After a $40.00 oil change (which is a little high) the dealership didn't even run my vehicle through the car wash!

I purchased a vehicle from them last year. They gave me 3 free oil changes. When I brought it in for the first service and oil change, the very next morning my car would not start. Turns out the battery was dead and since their coverage they gave me does not include battery replacement I had to purchase my own. I took my vehicle in on Monday 3/9/20. When the tech gave me the paperwork he stated I do not have any more oil changes left that I only had 2? I was going to explain I was to have one more but I already knew I was not going to come back to get my car serviced here. They take 3-4 hours to change oil and check everything?! Ridiculous!! On Wednesday morning I got a check engine light. I couldn't believe it was happening again. I replied to an email from Mike Bradley, who was asking how the service went. I told him about the check engine light and I haven't gotten a response yet. I do not recommend Autonation Ford Scottsdale to anyone!

I purchased a vehicle from them last year. They gave me 3 free oil changes. When I brought it in for the first service and oil change, the very next morning my car would not start. Turns out the battery was dead and since their coverage they gave me does not include battery replacement I had to purchase my own. I took my vehicle in on Monday 3/9/20. When the tech gave me the paperwork he stated I do not have any more oil changes left that I only had 2? I was going to explain I was to have one more but I already knew I was not going to come back to get my car serviced here. They take 3-4 hours to change oil and check everything?! Ridiculous!! On Wednesday morning I got a check engine light. I couldn't believe it was happening again. I replied to an email from Mike Bradley, who was asking how the service went. I told him about the check engine light and I haven't gotten a response yet. I do not recommend Autonation Ford Scottsdale to anyone!

Excellent experience friendly.

My service manager, Kevin Morgan, is amazing! He listens to me, (I'm female) and never dismisses me. He ALWAYS gets me the best "bang for the buck!" He lets me know what I will need to do in the near future, on maintenance, so I can plan accordingly. Ford builds great trucks and Kevin Morgan takes care of me and my vehicles. We currently have the Excursion, an Explorer and and Escape.

As a new driver/car owner I?m very skeptical sometimes of what needs to really be done with my vehicle. Adam in customer car reassured me everything would be ok and done right and Sean did great work!

Kevin went the extra mile by arranging a ride for me when the repair time became extended. He ensured that everything was well take care.

Buying the car at Ford AutoNation was one of my better experiences. No pressure to buy gap insurance or extended warranty. Explained to us it was available but no pressure to buy.

They made what can be a stressful process nice and easy and we got a great deal!

Adele was great, pleasant and knowledgeable. She was not pushy and made us feel comfortable. Hal was professional and Jordan in finance was quick and efficient.

?17 Explorer was acting up so I decided it was time to take it into Ford for service. I have been a loyal customer of AutoNation Ford Scottsdale - from the purchase and service sides - for many years now and am always happy with the experience. My service advisor, Kevin, is always a pleasure to deal with and is very transparent throughout the process letting me know what is or isn?t a necessity. I trust Kevin and will continue to bring my vehicle to him and AutoNation Ford for future service needs on any of my Fords.

I bought the vehicle there through Costco with no hassles. Just had my first oil change. They got me in and out in about an hour and even washed my vehicle.

Great service as always and well worth the drive....

Airbag recall repair! Oil Change! Service tech Jim Harre was helpful andcourteous !

Good service, in and out in about an hour. Nice waiting are. Cameron was very professional.

Matthew and Wyatt were excellent to work with Wyatt sent me down and help me to select the vehicle I that fit in my price range he brought me the vehicle I liked it and we started on the paperwork everything was Low key and I was pleasantly surprised that I felt no pressure from them it was a straightforward business transaction not the stereo typical high pressure sales situation at all I highly recommend Wyatt and Matt and there AutoNation Ford Dealership for treating me so nicely and for listening to what my needs were

Kevin Morgan provides print professional service. I highly recommend asking for Kevin when Ford service is required.

John Flynn my service advisor at Auto Nation Ford is absolutely the best !! Highly recommend taking your vehicle to him for service and any needed repairs.

Matthew and Wyatt were great! They were mellow, not pushy, knowledgeable, straightforward, and made it a pleasant, non-stressful experience. Would highly recommend them!

First service, told me it would take 1 to 1.5 hours and took 2. I also own a 2018 Toyota and pay nothing for maintenance with Toyota Care. I was surprised to pay $56 for oil change, especially with only 3,300 miles on the car.

Adam in service and parts were able to provide the necessary parts and service for my 2010 Ford Focus

I?m went to change my car oil and ken did great work very good place to get service for your car .

Friendly, knowledgeable, excellent customer service, no pressure. I would highly recommend AutoNation Ford to anybody that’s looking for a new Ford vehicle.Go Ford trucks American made!

Service was excellent. Would highly recommend them to anybody

Jim Harre was amazing! Thank you for taking the time, being persistent and locating and fixing my problem!

Jim Harre provided me with the best experience. I was having a steering column problem that took some time to find. He was relentless, found the problem, and had it taken care of and made sure I had a loaner vehicle until my vehicle was ready.

Kevin is the best service guy in the business. He understands customer service and gets you taken care of professionally...

FIxed the problem and did 2 other minor repairs without asking and at no cost.

John Flynn always does a fine job providing and informing me on routine maintenance. Makes it easy to be a Ford customer! Thanks for your efforts.

While on vacation I stopped by AutoNation to have a minor warranty repair. Even though this dealer is more than 1500 miles from my home they treated me well and got my car fixed in a timely manner. Very pleased with the Service Advisor, Ken Meeks, who listened to my concerns and guided me through the process.

Just want to say I believe Power Nation Ford in Scottsdale has a tremendous service facility. John Flynn was my service advisor and has been in the past for my King Ranch Truck. He is five star and provides you an honest assessment. Will continue my business with them and most likely use them when I need a new vehicle. Thanks

Our family has been returning to use the service department since we purchased two cars from AutoNation at the turn of the century. A great staff of friendly, professional people. I highly recommend this company.

THEIR SERVICE DEPARTMENT IS VERY GOOD, I HAVE HAD NOTHING BUT A GOOD EXPERIENCE EVER SINCE I HAVE BEEN TAKING MY TRUCK THERE. KEVIN AND MIKE ARE A PLEASURE TO WORK WITH.

Excellent personal customer service

In and out FAST! just the way i like it! It was only an oil change but I like it.

I want to give a big shout out to Ken Meeks. He went above and beyond to solve a warranty issue

John Flynn is the best. Service was prompt...and provided a Lyft ride for me.

This was the most positive experience we have had buying a new car. Demetrie made it so easy and was so helpful.

Was very pleased with the service and the wait time was short